Erin Park Lexus

Great experience! Erin Park Lexus exceeded all my expectations with respect to the level of professionalism, courtesy and customer service provided during my visit. I Erin Park Lexus exceeded all my expectations with respect to the level of professionalism, courtesy and customer service provided during my visit. I purchased my Lexus IS F Sport through Raj Rajput and was extremely satisfied with the level of service and professionalism he demonstrated. He was very accommodating to meet my needs and extremely helpful in answering my questions, with clear explanations and getting the best possible price. Erin Park Lexus is an excellent organization with highly qualified individuals who deliver exceptional customer service. I am quite impressed not only with my vehicle but with the quality of service I received and will definitely recommend Erin Park Lexus and Raj Rajput to anyone considering the purchase of a new vehicle. Keep up the great work! More

Great customer experience I just wanted to say if you go for a service at Erin Park Lexus that Paul Machado is the guy to go to. He listens to your issues and doesn't try to gi I just wanted to say if you go for a service at Erin Park Lexus that Paul Machado is the guy to go to. He listens to your issues and doesn't try to give you bogus reasons or explanations as to why the issues are there. He totally understands your point of view and will work on getting them fixed. His commitment is second to none and will constantly keep you up-to-date on your service situation. He is the reason why I won't go anywhere else for my service requirements. Great work... Please keep it up More

Great Service Sid is an amazing person. His sincere caring nature and knowing what you need done, keeps me coming back to Lexus for my service!!! I once did conside Sid is an amazing person. His sincere caring nature and knowing what you need done, keeps me coming back to Lexus for my service!!! I once did consider switching my service closer to home, but the family environment and overall genuine service keeps me coming back to Erin Park Lexus. Keep up the great work Sid and Erin Park Lexus!!! The little things you do make a big difference!!! Dr. Panchal More

Worth Talking about !!!!!! From the time I stepped out of my car and into the service centre I was treated like royalty! Thumbs up to Scott Bertrand and the Lexus team! Honesty From the time I stepped out of my car and into the service centre I was treated like royalty! Thumbs up to Scott Bertrand and the Lexus team! Honesty and saving me money where I don't necessarily need to spend is key. The quality of service that I depend on will keep me coming back to Erin Park Lexus. Thanks Gentlemen! More

Lexus Purchase and our Excellant Service Advisor When we first arrived at the dealership, we were introduced to Allen Lu who became our adviser throughout the purchase process. I use the word advise When we first arrived at the dealership, we were introduced to Allen Lu who became our adviser throughout the purchase process. I use the word adviser not salesman because Allen was our adviser. Sure he wanted to sell us a Lexus, but he allowed us to come to that decision on our own; but he was always there to answer questions without the slightest sign of anything but good humour and interest in our questions. .He told us what was available in the Models we asked about and he allowed us to make our decision. His explanations were clear and without bias. Once he saved us from ourselves when he explained why a certain model might not meet our requirements. This showed us how well he had listened to what we wanted in a vehicle and how he worked hard to ensure we saw the models that had the features we needed. Why did we buy our new car at Erin Park Lexus Mississauga instead of buying one from a Lexus dealer where we live or one of several other dealers. First Allen and his colleagues treated us with respect and courtesy. We came to the dealership three times and each time we were welcomed like it was our first visit.. Our questions were answered honestly and frankly. . The dealership we didn't buy from never had the same sales person available. Each time a different person and there was never any attempt to ensure we could meet with a particular adviser again if we wanted. Two of the other dealership treated us like, if not village idiots, something akin to one. One person at the dealership close to home bad mouthed the opposition and tried to convince us we didn't need the safety equipment we wanted. So to summarize; We would return to Erin Park Lexus We would recommend this dealership to our friends We have rarely met as good a sales advisor who also had the human qualities and product expertise that Allen Lu has. We have considerable confidence in Allen's integrity and that is the principle reason we bought our car at Erin Park Lexus. Of course, the price helped but the main determinate of where we wanted to buy our vehicle was Allen at Erin Park Lexus Thank you for allowing me to make these comments... More

Simply the Best We are pretty much impossible to please, and highly critical of service providers. We highly recommend that you do yourself a huge favour and go to E We are pretty much impossible to please, and highly critical of service providers. We highly recommend that you do yourself a huge favour and go to Erin Park Lexus at least once in your life. Abdul for sales is a phenom, and Sid in service? Well, there is no better, anywhere. These people are the best, and should teach customer service. We look forward to our service visits!! Lexus is so lucky to have Sid and Abdul. More

Great customer service I am very impressed with the great customer service that I received from Scott Bertrand. This is the second occasion that I have dealt with him and h I am very impressed with the great customer service that I received from Scott Bertrand. This is the second occasion that I have dealt with him and he really does everything he can to ensure that your issues are resolved and that you leave the dealership feeling that you have been treated well and with respect. In a world where customer service is increasingly lacking, Scott's dedication to customer service is very refreshing and appreciated. More

bad communication, even worse customer service Sales staff and manager decided to use Mfr. Rebate to lower monthly payments without revealing that's what they are doing. When I learnt of this at th Sales staff and manager decided to use Mfr. Rebate to lower monthly payments without revealing that's what they are doing. When I learnt of this at the time of delivery, Manager Sean was very unsure of how to respond. Upon further questioning of the numbers that did not make sense, he freaked out and to my shock and surprise simply said, "you can walk away, and forget about your deposit - take it or leave it" More

Incredible Erin Park Lexus never ceases to amaze me - always friendly, efficient and accomodating. Thanks Sid and Norman (#lexussalespro)! Erin Park Lexus never ceases to amaze me - always friendly, efficient and accomodating. Thanks Sid and Norman (#lexussalespro)! More

Great Experience!!!! The last time we purchased a new car was 1998. We know and expect an stressful and pressured experience. But it was totally different. The moment w The last time we purchased a new car was 1998. We know and expect an stressful and pressured experience. But it was totally different. The moment we entered we we greeted by a receptionist. However you are left alone to view the vehicles at your leisure. Once ready, we asked the receptionist for a sales associate. Fahmeed was professional and great at his job. We knew his job is to sell and ours is to negotiate. There was no added pressure of typical sales tactic or mind games. Fahmeed made my wife comfortable and happy with our decision to purchase our 2014 RX350. It is a tough task (most married men understand this comment). Ben Cliff, the General Sales Manager, took his time and met with us even though the deal was done. Great customer service, Ben and Fahmeed. Thank you. More