Erin Park Lexus

Always a Great Service Team This is my 3rd RX and all came from Erin Park. This tells you I'm pleased with the vehicle and the Dealer Service. Ryan and Sid always welcome me by n This is my 3rd RX and all came from Erin Park. This tells you I'm pleased with the vehicle and the Dealer Service. Ryan and Sid always welcome me by name, and know my vehicle and what was done last time and what is scheduled for this visit. At the end of the service appointment they review what I should expect on the next visit, walk me to my car, which has been washed, and thank my for being a customer. The 5 STAR rating system is not enough, this is a 10 STAR Store. More

Great customer service as always I've dealt with Ryan in the past and he has always provided amazing service. The dealership staff are very knowledgeable with their line of cars, serv I've dealt with Ryan in the past and he has always provided amazing service. The dealership staff are very knowledgeable with their line of cars, service and treat their customers with respect. I am never disappointed with the quality of work and so I continue to return to this location for my service work. More

Always hesitant about Dealerships in the past ,,,?! Very impressed with your staff. Ryan has been an excellent advisor. Very honest, in a simple problem, which, if he wanted to, could have soaked me wit Very impressed with your staff. Ryan has been an excellent advisor. Very honest, in a simple problem, which, if he wanted to, could have soaked me with a hefty bill. Engine symbol was showing up on my display panel. I had serious concerns what might this cost me. He zeroed in on what might be the problem. Checked the gas cap, found it sort of loose, tightened it and advised me to always shut the cap tight & secure to avoid air seepage into the motor. Then telling me to go on my merry way advising that the signal on the dashboard would take a few days/weeks to disappear. My nightmares of a considerable bill disappeared!! Right enough, the symbol did disappear in a while. Someone else may have succumbed to the temptation of charging me an 'arm & a leg', for a check on the hoist. My skepticisms of service departments changed dramatically! Sid helped us with pointers when we asked him his advice about what to look for in a Lexus we were interested in buying at a (Jaguar) dealership - now, our current car. Anyone else may have been disinterested in lending free advice, knowing it was from another dealership. But, no, he was very patient in providing us with a lot of good pointers, even though, we could see he was preoccupied with other customers. The receptionist, too, was very welcoming to our presence and to our needs, and volunteered to fetch Sid to consult with us, knowing full well we were buying from another location. How could my wife and I not appreciate the efforts of these employees. Very professional. How can we not continue dealing with this organization? It seems to have changed our skepticisms about dealerships & their garage service...!? More

Went for LOF service. Received amazing service for these two very friendly guys. They did much more in 2 hours, replaced broken bumper light, as well as gave a great compli Received amazing service for these two very friendly guys. They did much more in 2 hours, replaced broken bumper light, as well as gave a great complimentary wash. Thanks a lot for making my day. More

Great Service Siddarth and Paul both made the experience of service painless. No hidden cost and all done in good time at right price. Both made sure that I underst Siddarth and Paul both made the experience of service painless. No hidden cost and all done in good time at right price. Both made sure that I understood all the work that was to be done and costs involved. More

Purchase of a new IS 250 awd F Sport I've been loyal to the Toyota brand through two cars now. An '05 Corolla CE and an '07 Camry SE. Purchasing a Lexus has been a goal of mine for some t I've been loyal to the Toyota brand through two cars now. An '05 Corolla CE and an '07 Camry SE. Purchasing a Lexus has been a goal of mine for some time. One that I viewed as my next big step in life. My grandfather has owned an LS since 1992, and my father has just purchased a GS as well (both from different dealerships). When I first walked into Erin Park Lexus, I was greeted warmly by reception. I did have an appointment booked with Abdul Ramadan, who quickly met with me and welcomed me immediately with a friendly smile and a firm handshake. I immediately felt at ease with Mr. Ramadan. Abdul's knowledge of the entire Lexus line was quite impressive. He was able to pinpoint the car that would suit me best, based on my driving style and a brief discussion about where I am in my life. His exceptional service did not stop their either. Abdul helped me through the entire process, and ensured I was comfortable with everything along the way. Explaining all components clearly and in depth. Abdul made it clear that he wasn't just selling a car, but rather building a relationship. I can assure you, he's done just that. I will continue returning to Erin Park Lexus, and hope to see Mr. Ramadan there on my visits. I will also recommend any friends or family to contact him when they're in the market for a vehicle. I can also assure you, that I will be buying my future cars from him as well. He has gained a friend and client for life. More

Excellent Customer Care I recently had the pleasure of meeting Scott in order to get my vehicles serviced. He is an outstanding professional who treats you as the most specia I recently had the pleasure of meeting Scott in order to get my vehicles serviced. He is an outstanding professional who treats you as the most special person at that moment in his day. I would highly recommend this dealership and especially Scott if you have a Lexus and you are looking for an exceptional customer experience. More

The Best Experience Ever!!! Abdul made the sale! his experience and knowledge of cars in general made buying our second Lexus from him most enjoyable. We highly recommend you d Abdul made the sale! his experience and knowledge of cars in general made buying our second Lexus from him most enjoyable. We highly recommend you drive to Mississauga when purchasing a Lexus. The whole Erin Park Lexus team worked late just for us. They made the effort and that is why we will always purchase from that location. More

Above and Beyond Just wanted to take a moment to share our experience in dealing with Erin Park Lexus. This is now the second NEW vehicle we have purchased and I cant Just wanted to take a moment to share our experience in dealing with Erin Park Lexus. This is now the second NEW vehicle we have purchased and I cant say enough about our sales rep Abdul Ramadan! We purchased our first vehicle in 2010 when we were expecting our first child. I still remember very clearly browsing the showroom with my husband and being welcomed warmly by this very kind man. Abdul assisted us in selecting a vehicle that was both reliable and safe for our growing family (RX350). We were so satisfied that we returned in 2013 now expecting our second child to purchase our second Lexus vehicle. Surprisingly after 4 years Abdul still remembered us by name. Abdul ALWAYS exudes excellent service, is very knowledge of the Lexus product, is always patient with our questions and overall just simply FANTASTIC to deal with. He certainly goes above and beyond for his customers! We would definitely recommend the Lexus product to others and send them directly to Abdul to deal with. We couldn't be happier with our vehicles and our experience at Erin Park and this is defiantly because of Abdul. Thank you Abdul and Erin Park Lexus for another great experience in purchasing our second vehicle. More

New Car Purchase Buying a car is a very stressful experience especially when it comes time to the negotiations. I have to say that my latest purchase was contrary to Buying a car is a very stressful experience especially when it comes time to the negotiations. I have to say that my latest purchase was contrary to that. From the time I walked into the dealership at Erin Park Lexus and finished the negotiations I felt very at ease. Never once did I feel pressured to make the sale. Abdul Ramadan was very personable and informative. He took the time to talk to me and get to know me and understand my driving needs. The test drive was great. We put the car through quite a ride to experience it's performance abilities. There was no push on to sell me the "complete" package car with all the electronic do dads. In the end, he helped me choose the car that best fit me and not the bottom line. I came away with a great car and a great deal thanks to Abdul Ramadan and P.J. Caletti, General Manager. Would highly recommend this dealership. When the time comes for my next car, I will definitely go back to Erin Park Lexus. Debbie More