Erin Park Lexus

Recent Service Visit Recently I had to take car in to have warning lights reset. Some service work was diagnosed and performed. Car is a 2007 IS 250 and over the years has Recently I had to take car in to have warning lights reset. Some service work was diagnosed and performed. Car is a 2007 IS 250 and over the years has been well cared for by the service team and continues to perform as if new. Scott Bertrand was the service rep and as usual did an excellent job. Having said that, the whole team has consistently provided excellent support since 1993 when I bought my first Lexus. Now all my family in the Toronto area drive Lexus and there has been no disappointment. In sales, Abdul Ramadan has been terrific as well as Sid in service management.. TMN More

Excellent Service For over 3 years now, Scott has been my customer service guy. I just had my Lexus service and it's time that I should give him an excellent review. H For over 3 years now, Scott has been my customer service guy. I just had my Lexus service and it's time that I should give him an excellent review. He's been there to help me every single time with a smile. I always look forward in dealing with him, not like some others that I've dealt with before. He's honest and I trust his judgement. The workmanship at Erin Park is excellent. Keep up the good work. Cheers, Dan Pang More

Consistently Excellent Customer Service My service consultant at Erin Park Lexus is Scott Bertrand. Whenever I go in for either regular maintenance or unplanned minor issues Scott provides My service consultant at Erin Park Lexus is Scott Bertrand. Whenever I go in for either regular maintenance or unplanned minor issues Scott provides excellent customer service and advice and is always a pleasure to deal with. After every service he gives a heads up on what may be needed in the next six to twelve months, so no big surprises. Sue M More

Always excellent service! I called Scott about a tire pressure warning light that came on in my Lexus GS this morning. Within an hour of my call, he had welcomed me into the d I called Scott about a tire pressure warning light that came on in my Lexus GS this morning. Within an hour of my call, he had welcomed me into the dealership, diagnosed the problem, and had the car slated for a tire repair. From my call until my tire was fixed - approximately two hours. I always ask for Scott when I need to take my car in for servicing. He is always friendly, efficient, and I trust his advice. I can't recommend him highly enough! More

That is the service that Lexus should offer I have two Lexus and never come to Erin Park (bad experience with a retired salesman) for service. People in Erin park are excellent people and doing I have two Lexus and never come to Erin Park (bad experience with a retired salesman) for service. People in Erin park are excellent people and doing their jobs with heart. That is the reason why I switched my two Lexus getting maintenance there. Special thanks to Parts -- Peter; service -- Scott and Sid. Lexus is a good car but it also need a good team of people to make it excellent...we have people from Erin Park. Loman More

Good experience leasing a GS 350 in a complicated deal My brother and I came in last Saturday to finalize the purchase of my GS 350 and get a good number on our trade-in. We met 1st with Rob, the sales My brother and I came in last Saturday to finalize the purchase of my GS 350 and get a good number on our trade-in. We met 1st with Rob, the sales manager. A seasoned professional who was responsive, fair, and customer focus during a very busy day. Dominika, a new, bright, and friendly sales rep who processed most of our paperwork. I liked the down to earth honesty (especially on the negatives) and the teamwork the dealership displayed. I was not rushed despite the 5 hour visit till past store closing. Our deal was more complicated since Rob took over a sale in process for Eric on vacation, I was a long time BMW customer, and this was my first lease & we took full advantage of the Lexus promotional lease program including the buy down of the rate while effectively simultaneously getting a cash refund on our trade... lots of numbers. Because of the longer delivery time Rob had no issue assessing a second car currently in storage as a potential additional trade in at my convenience. I can’t wait to enjoy my new Lexus. Peter More

Building a Relationship Everytime I come in for service, they are ready, willing to help, and providing service with a smile. Sid, whom has been there as long as I can rememb Everytime I come in for service, they are ready, willing to help, and providing service with a smile. Sid, whom has been there as long as I can remember even recognizes my car and I from across the dealership and makes an effort to make sure I'm taken care. Scott is always knowledgeable, positive, and friendly. Abdul is such a genuine person and very respectful and knows his product very well. I continue to have great experiences at this dealership and people shouldn't take it for granted. **Edit, please disregard double posting of similiar review* PC problem More

Didn't Buy, But May Return. I was debating between an ES, and an A6. I had many questions, all of which were answered with knowledge and friendliness. Even after deciding not to I was debating between an ES, and an A6. I had many questions, all of which were answered with knowledge and friendliness. Even after deciding not to purchase the ES, I was treated with utmost respect and kindness. Mr. Jansson is a truly knowledgeable and kind individual, and if you get the chance.. Do your business with him. He'll provide a great price, and isn't a typical car dealer, he's respectful.. And doesn't push you. I'm surprised he isn't in management! More

Excellent service from a reputable Lexus dealership . I have been a customer with Erin Park Lexus for almost 5 years now and have always chose to go back to this dealership because of the excellent servic I have been a customer with Erin Park Lexus for almost 5 years now and have always chose to go back to this dealership because of the excellent service and quality workmanship that they provide to their customers . Their repair technicians are very knowledgeable in their product brands. I have had several repairs done at their shop and never had an issue with unresolved problems. Special thanks to Scott Bertrand - a gentleman and excellent Service Advisor - for his contribution in providing me and other customers with the assurance the vehicles are in good hands and well looked after. Steve K. More

Making a bad day good If you had asked me two years ago I would have said a trip to the dealer for car maintenance could only detract from your day, not improve it. Howeve If you had asked me two years ago I would have said a trip to the dealer for car maintenance could only detract from your day, not improve it. However, last friday proved that assumption wrong. I made the appointment at the last minute finding a break in a hectic schedule and Erin Park personnel were particularly helpful in finding a time for me. I arrived late and they still accommodated me with a loaner car at the ready. Scott Bertrand was courteous,informative, and respectful. I appreciated the advice and the car came back to me clean, repaired and on time. More