Erin Park Lexus

Very friendly, clean and respectful. Everyone is willing to offer help to the customers. Excellent customer service from Siddiq Ahmed Everyone is willing to offer help to the customers. Excellent customer service from Siddiq Ahmed More

Siddiq demonstrates the lost art of a good salesman. After visit countless other dealerships, Siddiq was the only salesman to take us seriously and had a fruitful discussion about our requirements, what After visit countless other dealerships, Siddiq was the only salesman to take us seriously and had a fruitful discussion about our requirements, what he could provide as well educating us on things we could to benefit us. I came in with the mentality that if I face another rude or disinterested salesman, I was going to lose it. Siddiq provided an excellent service that I would need a whole book to describe with. Erin Park Lexus as well provides an environment where being nice and positive is rewarded, rather than other dealerships that demonstrate an environment that requires you to be on your toes and cunning when it comes to trying to get a deal. Even after the fact, visiting Erin park Lexus, seeing Siddiq and being able to have a easy conversation regarding future planning and family car purchases feels so easy and natural. I would also like to give a shoutout to Hamza as well who assisted us and provided us some quick knowledge on the car. These experiences and Siddiq's kind attitude have made us lifetime customers at this location More

Staff very helpful and knowledgeable. Excellent customer service. Always a pleasure dealing with Erin Park Lexus both on the showroom floor and service area. Excellent customer service. Always a pleasure dealing with Erin Park Lexus both on the showroom floor and service area. More

I had a very positive outcome with Siddiq. He was very helpful and informative. Moreover, he was very polite and answered all the questions we had. I think that because of his demeanour and fr He was very helpful and informative. Moreover, he was very polite and answered all the questions we had. I think that because of his demeanour and friendly manner I did not hesitate to purchase my new car. More

Exceptional purchase experience with Siddiq Ahmed. We came in to inquire about certain offers and showed interest in 2 cars. Siddiq was very helpful in answering all questions about the models of inte We came in to inquire about certain offers and showed interest in 2 cars. Siddiq was very helpful in answering all questions about the models of interest. He went above and beyond to make the purchase process exceptionally smooth for us, answered all my questions and followed up to make sure everything was as expected. More

Worst of the Worst! ERIN PARK Lexus is Horrible. Horrific experience from sales to service to management. Especially the managers. Once the car is purchased you are forg ERIN PARK Lexus is Horrible. Horrific experience from sales to service to management. Especially the managers. Once the car is purchased you are forgotten. VERY Sneaky dealership. I wish I had read more reviews before I purchased my vehicle there. My new vehicle came damaged. It took multiple tries to repair it. More damage was made during the repair process as well. I never even heard a sorry. It seemed as though everything was my fault. No responsibility from the side of ERIN PARK Lexus! The owners of the dealership are not professional, so I guess all starts there. I could name everybody involved but no need. If you are a smart person and you have read this, AVOID ERIN PARK Lexus at all costs! KEN SHAW LEXUS or DON VALLEY PARKWAY LEXUS is the way to go! More

Fahab at the car dealership was exceptional! From the moment I walked in, he exuded professionalism and genuine care. He listened attentively to my needs and preferences, guiding me through the From the moment I walked in, he exuded professionalism and genuine care. He listened attentively to my needs and preferences, guiding me through the entire process with expertise and patience. His knowledge of the vehicles was impressive, and he went above and beyond to ensure I found the perfect car within my budget. Fahab's friendly demeanor and transparent communication made the experience stress-free and enjoyable. I highly recommend seeking him out for anyone in search of a seamless car buying experience. Thank you, Fahab, for your outstanding service! More

Great experience! My Sales executive was Fahab, did a great job with articulating and demonstrating and made sure all my questions were answered. Was very professional My Sales executive was Fahab, did a great job with articulating and demonstrating and made sure all my questions were answered. Was very professional and transparent during negotiations phase.This has definitely helped with our buying process More

I had a short appointment with Omar to help me to rest the applications for Lexus after first Maintenance of the car . Unfortunate after first maintenance both application did not work for me second driv the applications for Lexus after first Maintenance of the car . Unfortunate after first maintenance both application did not work for me second driver . One application was complete re-set, the main application for Lexus is a challenge to re-set the second driver . Still is not working correct for the second driver. Omar spend a lot of time with me in person and on phone . Some set-us like second profile were restored. Thank you to Omar , however the application need to be improved . More

As a loyal customer of Erin Park Toyota / Lexus Dealership since 2001, I am deeply disappointed and frustrated with the recent experiences I've had with their service department. Over the years, I Dealership since 2001, I am deeply disappointed and frustrated with the recent experiences I've had with their service department. Over the years, I have trusted this dealership with the maintenance of all my cars, but unfortunately, the quality of service has significantly deteriorated. During the winter season, I encountered a troubling situation regarding the storage and installation of my winter tires of my 2015 Lexus E300h. Despite informing the girl booking appointment several times that my tires were stored at the dealership, she denied having them. It took me finding and showing the receipt for them to acknowledge that they had my tires. This lack of attention to detail and failure to keep accurate records is really unacceptable. Another recent issue with my 2023 Lexus RX350H highlighted a disturbing trend of incompetence and disregard for customer satisfaction. The malfunctioning door sensors, which left the driver-side doors unable to open in below freezing temperatures, were identified as a manufacturing fault. An appointment was scheduled for February 3rd, 2024, to replace the faulty sensors along with regular maintenance and an oil change. I was assured that the necessary parts would be available by January 23rd, 2024. When I went for the appointment, the advisor said that they don't have the parts, I told them that I had confirmed with them, after some back and forth, they said they have the parts and took the car in. I was told it would take approximately 1.5 hours for everything, but it ended up lasting over 2.5 hours. Despite this extended timeframe, only the oil was changed as the replacement handles they received were defective. This oversight reflects a lack of diligence on the part of the service department, as they failed to verify the functionality of the parts before starting the repair, and them not keeping notes on appointment details. To make it worse, when driving my vehicle home, it started beeping, I come back to dealership. Came to know by service advisor that the dash cam was disengaged as policy but not activated prior handing over to me. Such oversights not only inconvenience customers but also raise concerns about the competency and attention to detail of the service technicians. Its been almost a month ,I never heard back from service or part department on the arrival of right part to replace door sensors. As a long-standing customer, I expected better from Erin Park Lexus Dealership. The repeated instances of negligence and incompetence have eroded my trust and confidence in their ability to provide satisfactory service. Despite my loyalty spanning over two decades, I am now forced to look for other options. It is my hope that this review serves as constructive feedback for the dealership to address and rectify these systemic issues to prevent further dissatisfaction among its clientele. More