Erin Mills Acura

The absolute worst experience with a car dealership. I would never recommend this dealership!! Lack of professionalism from the salesperson (“oops my bad” when he messed up). He scheduled a test drive I would never recommend this dealership!! Lack of professionalism from the salesperson (“oops my bad” when he messed up). He scheduled a test drive on the 2025 MDX model I wanted. When we arrived the car had zero gas in it and we were told we could drive it around the block. That is not the test drive I wanted. And I couldn’t test any of the features I was interested in because the car hadn’t been pdi’ed . That was where I should have walked. I had an appointment to pick up the car and did their pre-pickup online thing where I indicated I wanted a full rundown on all the features and systems. When I arrived the car wasn’t ready. I waited over an hour. The salesperson said it wasn’t his fault. If they were running behind, I would have appreciated a quick phone call to reschedule. Then he couldn’t get the Acura Link working, so just told me I could do it later. We did a very quick rundown inside the vehicle - not what I had requested. When we did the sale, I requested (via text, so it is in writing) no dealer frame on my license plate. Guess what?! He forgot. 3 months into the vehicle and i couldn’t do the update, but had to bring it into the dealership. I was told 30 minutes when I booked the appointment over the phone. When I arrived for the appointment, I was told “no more than a couple of hours”! Would never recommend this dealership!! More

Unprofessional, untrustworthy, dishonest, and a complete waste of time. Avoid this dealership at all costs! waste of time. Avoid this dealership at all costs! More

Remarkable president or branch owner. ... Erin Mills Acura 3025 Woodchester Drive Mississauga, ON L5L 3V3 They damaged my car and hide it, and after my appeal and protest, the managem ... Erin Mills Acura 3025 Woodchester Drive Mississauga, ON L5L 3V3 They damaged my car and hide it, and after my appeal and protest, the management of your service department He started lying in front of all your employees. This is unforgivable I brought my car to your branch for service and your technicians damaged my car and tried to hide it and caused damage to the car and me. I am sending this email, if you agree to review and accept the damage, we will continue, otherwise, I will file a legal complaint and file my complaint wherever necessary. 1- I bought this car on July 23,2022 MDX Type S TOTAL $98,777.86 Cash 2- I install Dash Cam front & rear from COBRA company August 13,2022 $1,005.64 3- I received call from Acura to come for install TWO PAKAGE on September 19,2022 After installation everything was good no any problem on my care. 4- I received call from Acura to come for install one sensor for TWO PAKAGE I ask to change my oil too the say ok I told them I am going to surgery for my heart and I need to make sure my care is for long after my recovery ok 5- On June 06,2023 I take my car to ERIN MILLS ACURA to Mr.Shan Merinnage for service and install sensor they say everything ok and you can come and take your car nobody say anything to me my care is damage ….? 6- I had emergency for my heart ambulance take me to CCU AND I head surgery and after come home for recovery 7- I am not used ACURA UNTIL July 04,2023 because my wife has another car . 8- My wife ask me way you Dash camera is not talking I look at the Dash camera all wire is disconnected immediately I went ERIN MILLS ACURA service department Mr.Shan Merinnage and spalling everything but he say I don’t know anything and I cannot help you I asl I need to see service manager he call service manager he came and try to open my Dash Camera and he say our police any car coming to our branch we disconnect all record devices and we not connect again I ask Mr.Shan Merinnage you give me my car way you no9t say anything to my and he say I don’t know and I don’t have any answer I ask service manager to give me his business card he say I don’t have I tray to spike with Mr.Karan Sharme cells manager and he say please give us time to find and fix - service manager come bake and say one pine is damage and not working and he call COBRA COMPANY and send me to there to replace the Dash camera 4hr I was in ERIN MILLS ACURA and 3hr in Cobra company and I pay again from my packet but Cobra say maybe until six months part not coming if you want by again First time I took it for service June 06,2023 if ERIN MILLS ACURA has police to disconnect all record devises how my care same day until June 01,2023 my Dash camera work service manager is lying and the disconnect my Dash camera and When they tried to reconnect, they broke the pin and caused a burn And they hid the wires and didn't tell me anything. If an accident happened, I didn't have a camera, who should pay the damages? In addition, the documents are attached Thank You Reza Salari 416-3150757 More

Worse customet service and it's all lies and scams , you do not get what you paid for . No one cares and countless tried to get anything done do not get what you paid for . No one cares and countless tried to get anything done More

I wanted to give a positive review of Josh. I was working with him to get a new Acura MDX. He was helpful and professional with everything in getting me a car all lined up with a small depos I was working with him to get a new Acura MDX. He was helpful and professional with everything in getting me a car all lined up with a small deposit. A few weeks later-all on my end-I decided to change my mind and go electric. I reached out to Josh and let him know-he was great about it and did not give me any pressure and returned my deposit promptly. I know of other dealers who have given customers the run around in similar situations and Josh was professional about everything. I would definitely recommend him and get a future Acura from him. More

Staff was amazing… Best place to buy a car. Will be coming back for my next car… Will be coming back for my next car… More

Amazing service and amazing vehicles. The staff treated me with complete kindness as I looked for my dream car. The staff treated me with complete kindness as I looked for my dream car. More

Great customer service and their sales rep will take care of everything for you so it is a worry free experience! of everything for you so it is a worry free experience! More

Excellent service , professional, helpfulNasser was Excellent service , professional, helpful Nasser was amazing, helped with many issues ive encountered during the trade in Best service ive ever had Excellent service , professional, helpful Nasser was amazing, helped with many issues ive encountered during the trade in Best service ive ever had at all years of dealing with dealerships Definitely reccomend it to anyone looking for an excellent Car with a High quality dealership and service More

Very friendly and specially Ajay who goes out of the way to help you out to get the best deal. I have always recommended him to most of my friends (only serious buyers). to help you out to get the best deal. I have always recommended him to most of my friends (only serious buyers). More