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Ens Toyota
Saskatoon, SK
564 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 564 reviews
October 22, 2019
First and Last I booked my Toyota I just purchased used privately for a specific part that was offered by Toyota. The part installed was not the part I was quoted I booked my Toyota I just purchased used privately for a specific part that was offered by Toyota. The part installed was not the part I was quoted and could have been installed cheaper elsewhere if I knew I was getting a basically generic part from Ens. After I paid my bill, I found I was charged for something I brought in myself for an oil change. I was told I would be refunded my money for the overcharge but another waste of my time to go back to the dealership again. More than likely going to be my only service done at this dealership. More
by Displeased
Employees Worked With
There was another service tech I spoke with at billing - name unknown , Jordan Svorinich
October 18, 2019
Friendly and efficient service Friendly and efficient service. When purchasing my vehicle, I was given all the information and options that were best suited for me. Happy with my pu Friendly and efficient service. When purchasing my vehicle, I was given all the information and options that were best suited for me. Happy with my purchase, thanks again! More
by sks743
Employees Worked With
Kevin Nixey, Roger Rosenthal, Andrea Jaspar
October 03, 2019
Had a very pleasant experience dealing with the service Had a very pleasant experience dealing with the service department representative Ken Klassen Very understanding and courteous in between him and h Had a very pleasant experience dealing with the service department representative Ken Klassen Very understanding and courteous in between him and his boss Larry Anderson they facilitated my request The only issue was my car was supposed to be washed and they neglected to do that but that’s not a showstopper More
by Gord
Employees Worked With
Ken Klassen, Larry Anderson
September 10, 2019
Oil change I asked Brett to ensure the valve stem covers were replaced after the check and he did. The last two times I was in for an oil change I had to go the I asked Brett to ensure the valve stem covers were replaced after the check and he did. The last two times I was in for an oil change I had to go the Canadian Tire to get some as some were not replaced. On the survey when I click service as the reason for my visit it would be helpful not to have to scroll through other name ie sales to get to the service folks. Just a thought. More
by Hybrid
Employees Worked With
Service Advisor Brett Wirth ( not on your list)
September 05, 2019
Charged for nothing, no calls, car kept when part wasn’t in I brought our highlander in because the 50A fuse had blown. They kept the car for the whole day just to say “we don’t even have that part” and that I I brought our highlander in because the 50A fuse had blown. They kept the car for the whole day just to say “we don’t even have that part” and that I owed them $110 because they figured out it was the fuse that was blown. They booked the vehicle in when the fuse came in, this was a Thursday, but didn’t call us so we learned about the appointment by an email the night before and panicked to get the car in early the next morning. They then blew the new fuses ,of which it’s on my dime to pay for, because of a short in the blower that they magically diagnosed now but didn’t diagnose the first time. I tell them I’ll change the blower motor and I’ll pick it up but they say “well the blower motor is already out so you can’t get the vehicle.” I say ok you might as well replace it then since it’s out already and they assure me that the new fuses are on order and will be here Tuesday. I hear NOTHING until Wed 20min before they close that it’s done and guess what, now the bill is 3 TIMES what it was going to be. Their service dropped the ball with us over and over, every interaction feels like they’re nickel and diming every cent they can get. Asked a fellow soccer parent who has a shop about it and he laughed. Said that if that tech was a fresh green recruit on his first job he still shouldn’t have messed up like that. Poor service, horrible communication, and buckle up cause anything they can charge you for they are going to. More
by Seanatron80
Employees Worked With
Ken, Larry Anderson
August 20, 2019
Purchase of Toyota Tacoma Staff was very professional, knowledgeable and friendly. No high pressure sales. High level of product expertise. Financial transaction experience was Staff was very professional, knowledgeable and friendly. No high pressure sales. High level of product expertise. Financial transaction experience was very easy and positive. Would recommend dealership to family and friends. More
by truckguy$1234567
Employees Worked With
Seth Hooper, Dave Krueckl
August 20, 2019
First time customer I’ve never had a doubt of the quality of services provided by Toyota. At Ens Toyota the customer service and customer satisfaction comes first in thei I’ve never had a doubt of the quality of services provided by Toyota. At Ens Toyota the customer service and customer satisfaction comes first in their priorities. They care about my car as if it is their’s. I came for oil change, they did that and on top they checked other things and gave my car a wash. How lovely this is! More
by Zahir1966
Employees Worked With
Lloyd Bowell
August 19, 2019
Express Lube oil change At time of check in at Express Lube I was not informed that I no longer had free oil changes. At my previous service I was told of the expiry date on At time of check in at Express Lube I was not informed that I no longer had free oil changes. At my previous service I was told of the expiry date on my service contract and timing worked where I had 1 more change at no charge. Unfortunately I was given incorrect information so the $130.00 charge upon completion of the work was a complete surprise. More
by 1234567
Employees Worked With
Lloyd Bowell
August 19, 2019
My experience Buying a new truck was simple Seth was a great salesman Got things done in a timely manner was courteous and helpful Will recommend this dealershi Buying a new truck was simple Seth was a great salesman Got things done in a timely manner was courteous and helpful Will recommend this dealership to all . More
by Lardawg123
Employees Worked With
Seth Hooper, Andrea Jaspar, Dave Krueckl
August 14, 2019
Exemplary customer service Every person that i have come into contact with is highly skilled in customer relations. They have done everything to get parts that were slow. Once t Every person that i have come into contact with is highly skilled in customer relations. They have done everything to get parts that were slow. Once the parts were in quality repairs were done in a timely fashion More
by Frankie
Employees Worked With
Chris Paisley, Jordan Svorinich
