Ens Toyota

The service is always outstanding at Ens Lexus! They are an incredible team; always very friendly yet professional, informative and extremely efficient! I have complete trust in their caring for m They are an incredible team; always very friendly yet professional, informative and extremely efficient! I have complete trust in their caring for my vehicle and my safety!! And as a bonus, my vehicle is always sparkling clean! Thank you very much! More

Every single time I service my car or have a request, the staff is responsive and professional, and simply very pleasant to deal with. I’ve always been happy with the quality of job their mechanics do! Anot staff is responsive and professional, and simply very pleasant to deal with. I’ve always been happy with the quality of job their mechanics do! Another thing I really appreciate is that I have never been pushed or manipulated in any way - from purchase to service. More

The BEST service department to deal with and I can trust them 100% to take care of my vehicle. The entire team in service is wonderful to deal with, and over the years Dave Obed and Bill Amiss have always g them 100% to take care of my vehicle. The entire team in service is wonderful to deal with, and over the years Dave Obed and Bill Amiss have always gone above and beyond to ensure my vehicle is ready for the many km that I put on. I wouldn’t take my vehicle anywhere else! More

We had an appt for 8:00 on May 28th to have a towing package installed on our Highlander. At 3:45 we received a call that the work was just beginning & that it may not be completed on our appt day. My package installed on our Highlander. At 3:45 we received a call that the work was just beginning & that it may not be completed on our appt day. My husband called at 5:20 for an update & was told that the work wasn't completed. He was informed not to call before 9:00 as they are very busy in the mornings. We received a call around 11:00 to inform us that the work was done. What is the purpose of making a service appointment? This is not an isolated incident as we've had service work delayed in the past. When we picked our vehicle up we asked if the ball was included with the towing package & we' were told it wasn't. We called Ens the next day to inquire about ordering a ball. We were informed that the part is obsolete & therefore can not be ordered. We have now spent over $2000.00 on a towing package & are still unable to tow our boat! We are dissatisfied with the lack of customer service. More

You are right, we can hardly trust them anymore, our car is just a callback, casually let them change the oil, without asking them to check the other. Then they checked everything without telling me, paid m is just a callback, casually let them change the oil, without asking them to check the other. Then they checked everything without telling me, paid more than $600, and then just changed the oil. When I drove the car out of the shop, I noticed an abnormal noise in the chassis of my car, they broke the entire drive shaft of my car, they didn't admit the mistake, and there was no way to complain. My car couldn't drive, and they said that if it was to be repaired, it would cost more than 3,600 yuan for a driveshaft. They are so terrible, can anyone complain harshly about them. They don't really fix your car, and they're not professional. They will only evade responsibility. More

Not satisfied this time, they failed to change the sticker information for my next service, And on my dash still showing service due contact dealer sticker information for my next service, And on my dash still showing service due contact dealer More

Clean, friendly, on time and reliable work, convenient location, knowledgeable staff, service availability and waiting area is conducive to a relaxing atmosphere! location, knowledgeable staff, service availability and waiting area is conducive to a relaxing atmosphere! More

They are reliable and have good communication. They are trustworthy and knowledgeable. Their service was excellent. They are trustworthy and knowledgeable. Their service was excellent. More

10/10 experience! Roger was great to deal with and my new vehicle is beautiful! Just love it! I am sure this will I’ll not be my last Toyota Roger was great to deal with and my new vehicle is beautiful! Just love it! I am sure this will I’ll not be my last Toyota More

The service staff has been great to work with. Super friendly and she’s very knowledgeable Super friendly and she’s very knowledgeable More