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Ens Lexus

Saskatoon, SK

4.8
265 Reviews

631 Brand Ct

Saskatoon, SK

S7J 5L3

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Showing 265 reviews

January 03, 2019

NOT HAPPY! I have been with different premium dealers in Saskatoon and only in Lexus that I experienced this kind of treatment. We felt unwelcome and humiliated More

by Sask88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Bowes, Jeff Luc
Jan 04, 2019 -

Ens Lexus responded

Hello @Sask88, thank-you for taking the time to write a review of our team here at Ens. What you've described here is absolutely not how we operate at Ens Lexus, and we would very much like the opportunity to resolve any and all concerns you might have. We take pride in our guest's experience, it is what our entire dealership is centered around. If you're willing, please contact our Lexus Sales Manager, Michael Sutherland. He's reached out to you already in order to have a discussion, so if you have a moment let's work together and ensure we rectify your concern. We look forward to chatting in the near future, have a great day. - Justin Hunt

December 12, 2018

Felt like you were family The experience with this dealership is one of the best you can have. They want you to find the right vehicle for your needs and will not pressure you More

by ryson1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sutherland, Jeff Luc
December 03, 2018

Great service The service i required , the paperwork was started immediately and shortly afterward the car was put in service bay for the required work with in one More

by RWM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know who did service , Scott Sinclair, Mitch Quesnel
November 29, 2018

Superior service Knowledgeable friendly excellent service It would be difficult to find a service centre superior to Ens Lexus They provide quality efficient trustwo More

by Oldschool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sutherland, Cory Kaminski, Scott Sinclair, Derek Fehr, Mitch Quesnel
November 05, 2018

Very good service. Good experience, everyone was friendly and professional. Solved my trouble and gave good recommendations. The prices of the parts are very reasonable, More

by Watter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomos (sales), Derek Fehr
Nov 06, 2018 -

Ens Lexus responded

Thank-you for your review of our team here at Ens Lexus, Watter! We appreciate the feedback on our pricing & staff. We look forward to your next visit, have a fantastic day! -Justin H.

October 31, 2018

Top shelf service I’ve owned Ford, Nissan, Toyota and Audi. You guys are by far the best. I definitely would recommend your service department to friends and strangers. More

by Chrischano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sinclair, Derek Fehr
Nov 06, 2018 -

Ens Lexus responded

Thank-you for your review of our team here at Ens Lexus, Chris! This is the type of feedback we absolutely love to hear. We always strive to go above and beyond for our guests and when our clients notice, it means a lot! We look forward to your next visit, have a fantastic day! -Justin H.

October 30, 2018

Profession and thorough!! Excellent experience!! Everyone was so friendly and professional. Also we received a very thorough tutorial about the vehicle before we left. One thi More

by Rhonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Bowes, Ron Mack, Mitch Quesnel, Darin Mcleod
Nov 06, 2018 -

Ens Lexus responded

Thank-you for your review of our team here at Ens Lexus, Rhonda! Our team actively listens to guest feedback like yours to better serve our guests, and we're so happy to notice you like the little things we do differently. Our delivery coordinator Stephanie Larson loves showing our Lexus Guests their brand new vehicle, and all it's bells & whistles. Anything we can do to ensure our guests leave with a smile will be done! Have a fantastic day and see you again soon. -Justin H.

October 18, 2018

Pleasant, courteous, promptly Appointment for recall was made well in advance. Upon arrival at Ens, all info and requirements were accurately recorded. Two small additions to s More

by Nipawin res.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sinclair, Derek Fehr
Nov 06, 2018 -

Ens Lexus responded

Thank-you very much for your business & taking the time to write our team at Ens Lexus a review! We appreciate the feedback and that you noticed our complimentary service loaner vehicles & timeliness. If there's anything we can do to ensure a '5-STAR' visit next time around, please let us know! Have a fantastic day. -Justin H.

September 27, 2018

Excellent service Very courteous Vehicle done in 1 hr as promised Enjoyed complimentary coffee Vehicle was washed and vacuumed Work that was completed was explained as More

by Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sinclair, Derek Fehr
Nov 06, 2018 -

Ens Lexus responded

Thank-you very much for your business & your review! Stop by again soon for another complimentary coffee & grab one of our in-store iPads to peruse a magazine subscription or two while you wait. Have a great day! -Justin H.

August 31, 2018

Absolutely amazing! 1st time visit. Great experience!!! Will make the effort to return for general maintenance that I usually have done in PrnceAlbert Staff are stellar More

by Aunty_jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Fehr
Nov 06, 2018 -

Ens Lexus responded

Thank-you very much for taking the time to write us a review, Jo! We love this type of feedback, it is sure to put a smile on Scott & Derek's faces! We look forward to servicing your vehicle again, have a lovely day and see you again soon! -Justin H.

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