Endras INFINITI

Service Disappointment I made an appointment to bring my 2009 Infiniti G37 in for a emissions test. After waiting over a half hour Jason tells me it will be 3 hours. Told I made an appointment to bring my 2009 Infiniti G37 in for a emissions test. After waiting over a half hour Jason tells me it will be 3 hours. Told him I had appointment booked but he seemed to not care and said the best he can do is 2.5 hour wait. Jason just brushed me off and gave me the impression he did not care. So I left in disappointment and will not be back! Seems they are only interested in doing major service work. Took my car to Mr.Lube for the emission test in and out in 10 minutes. No problem! More

Excellent Customer Service experience Excellent in providing great Customer Service experience. Very detailed explanation of Customer queries and concerns. Friendly Staff, very helpful. Excellent in providing great Customer Service experience. Very detailed explanation of Customer queries and concerns. Friendly Staff, very helpful. Looking forward for great service in future. More

Culture of Blaming the Customer Had my car towed to Endras Infiniti out of gas but showing half a tank because the module was malfunctioning. Took 8 days to replace the module and ca Had my car towed to Endras Infiniti out of gas but showing half a tank because the module was malfunctioning. Took 8 days to replace the module and car battery. When I asked what took so long the service manager Jason suggested it was my fault for coming in without an appointment and under tow and this was a typical wait. Picked up my car and Jason the service manager took payment. Not one word about the amount of gas in my car. Turns out that they had only put in enough gas to start it as I ran out of gas in sight of my gas station less than 1 km from the dealership on a busy stretch of road. Sent an email to the General Manager Sean Bateni who initially did not answer but eventually did after I phoned and requested a response. He responded by saying that it was not the dealership's responsibility to put gas in customer's cars and that it was my fault for ignoring thd service manager's warning that the tank was empty and passing the gas station across the street and trying for one less than 1 km away. No discussion about gas had ever took place. When I reviewed the bill I found that not all the diagnosed issues had been repaired. I sent an email to Chris Endras suggesting that it is easier to retain a customer than gain a new one. No response was received proving that management attitudes roll downhill and the rot starts at the top. . Overall I found a pervasive practice of blame shifting and devaluating the customer. More

Bad customer service from Management!! Sales guys here are good guys, but their support staff being GM Sean and Service Manager Jason are arrogant and very ignorant!!! Considering I use to Sales guys here are good guys, but their support staff being GM Sean and Service Manager Jason are arrogant and very ignorant!!! Considering I use to be in vehicle sales in the past and have a vast knowledge on certain things car related, these guys are the classic bad guys in the business!!!! My lawyer will be involved and looking forward to my day in court with these xxxxxxxx!! You have been warned, STAY AWAY from anything used here!!!! More

Inflexible, Uncompromising and less than forthright! Let me start by saying that had the appointment I eventually was able to make with Endras been honoured, I may have been as much as one hour late arri Let me start by saying that had the appointment I eventually was able to make with Endras been honoured, I may have been as much as one hour late arriving for it. I accept full responsibility for this. Not wanting to be discourteous, I called Endras while enroute to remind them that I was coming in from out of town and to let them know that I could be late. As it turned out, I arrived at Endras’ front door 34 minutes after my scheduled appointment, but by that time my appointment had been unilaterally cancelled. My first request for an appointment made through a receptionist went unconfirmed until I called back and spoke with Dwayne (sp?) three days later. At that time I advised I would be coming in from out of town, that I had been advised I required a new catalytic converter (as told to me by my Nissan dealer) and that I would require a courtesy vehicle. The service advisor I spoke with indicated that they could not “take my word for it” and order in a replacement catalytic converter beforehand, until such time as they had my car in their shop and confirmed for themselves that the catalytic converter was in fact the problem and that the error code I referenced was in fact correct. That didn’t sound unreasonable to me but in light of the fact that this warranted part would take at least one business day to obtain after a confirmed diagnosis and that I was residing some 125 km’s from their dealership, a courtesy vehicle was an imperative. Before my confirmed appointment had been unceremoniously cancelled because of my inability to arrive on time, the service advisor would have had me believe he knows precisely the time at which each vehicle will be seen by a technician, the precise time at which repairs to each vehicle would be completed and the precise amount of time a needed part would take to arrive on site. This is truly remarkable as I have had several cars and had them serviced in a multitude of places, yet no other repair facility shares in his ability to predict such things without any margin of error. Not only were these pronouncements entirely implausible, but the same service advisor went on to say he had in fact ordered the part, in advance; contrary to his earlier assertion to me wherein he stated he was categorically unable to do so without having seen the vehicle first. He went on to say he had left me a telephone message to this effect. This is where the truth became a complete stranger to this particular advisor, as having done so would have been a virtual impossibility because my voice mail had been intentionally deactivated several weeks earlier. Incidentally, I have never known a service department to call and tell you they will or won’t have any particular part on hand at the time when service to your vehicle is rendered; thereby narrowing down the time it might reasonably take to effect a repair. To quote the illustrious Judge Judy, “If it doesn’t make sense, chances are it isn’t true”. I did not ultimately have my car serviced at Endras as I was not agreeable to a postponement, nor will I ever. Even if the technician had been waiting 34 minutes for my vehicle to arrive I find it incomprehensible that I am the only customer who was ever late arriving for a service appointment or that there would be absolutely nothing else for that technician to do. By my service advisors own admission, when there is free time, technicians attend to mechanical issues with internal demonstrator and trade-in vehicles. In closing, I could not recommend Endras to anyone in good conscience, but will credit them for having obtained reviews that at least ‘seem’ authentic compared to other local area counterparts; or perhaps being as theirs is such a new dealership, they simply haven’t had time to commission any fabricated reviews? More

Purchasing of my BMW October 8th from Kevin Ghazi Kevin was quite good at showing me the different things in the car easy to talk to .Called him after hours to explain why I was not able to get light Kevin was quite good at showing me the different things in the car easy to talk to .Called him after hours to explain why I was not able to get lights off in the car he was helpful and not angry for calling off hours. Now I am used to my bells and whistles and enjoying my ride C Led. More

Professional Trustworthy I had an excellent experience on a deal for a used car. Dealt with Ben and Sean. Kept their word and will be back to buy a brand new Infinity Q 50 L I had an excellent experience on a deal for a used car. Dealt with Ben and Sean. Kept their word and will be back to buy a brand new Infinity Q 50 Ltd. Awesome service and great coffee to boot Amin. More

What a joke I was buying a BMW off a man who was buying an infiniti from here with Ben. I provided a certified cheque to the owner of the BMW and he was applying I was buying a BMW off a man who was buying an infiniti from here with Ben. I provided a certified cheque to the owner of the BMW and he was applying that to his Infiniti. Ben got his GM Sean that said no one could get a vehicle until my certified cheque cleared which usually takes 5 business days?? I was admit about getting it that day and said the process had nothing to do with me and Infiniti. Sean said if I left a $10 000 payment from my credit card they would hold the guys inifiniti and in turn it would be fine for him to release to me the BMW. The whole thing was ridiculous. He then tried to charge me a $500 service charge which I refused to pay because I never needed to deal with them in the first place! Ben said he'd see if I could get $100 off that charge, I said no all of it, he talked to Sean and obviously I wasn't charged. THEN Sean told me on more than one occasion that my money had been put back on my card as obviously the certified cheque went through. It wasn't until ONE MONTH later that I emailed and threatened legal action if I didn't get my refund by the end of the day. Within 30 mins Denise called me asking for my credit card number. She called back and said she sent me the refund slip and she's email it to me. I asked when it was issued and she said "awhile ago". When I got the picture of the slip it was *25 minutes* prior to receiving the email!! That entire company conducts terrible business with asinine practices and all lie through their teeth. What a disgrace, I wouldn't trust them as far as I could throw them. There's even more detail of how they lied to the guy I bought the BMW off, which I heard the lies and caught them retracting their statements right in front of me, but I can't be bothered to waste anymore time on such ludicrous people. More