Embrun Ford Sales

Signed a lease agreement for an F150 at the end of February with Chris Ward, everything was fine at the time. Was advised of an 8 week lead time, which seemed a bit overly optimistic given the product February with Chris Ward, everything was fine at the time. Was advised of an 8 week lead time, which seemed a bit overly optimistic given the production problems but fingers crossed. I was patient and did my best not to bother Chris for updates, limiting my emails to once every couple of weeks. This week I send my usual email and out of nowhere he tells me Ford called him a month ago and that my truck order was canceled. I followed up with Ford Canada who checked and told me my order was still in processing and hasn't been built yet, but the order is still active a month after it had supposedly been canceled. I do not trust Chris or Embrun at this point and I have no doubt my truck will get delivered someday and they will sell it to some lucky person at a higher price off their lot. The pandemic has brought a lot of headaches to everyone but dumping me like trash after I had committed to the deal, got the credit approval and waited patiently for three months is wrong. I would advise anyone reading this to avoid these folks, hopefully my experience saves you some grief. More

Exceptional customer service! I arrived at Embrun Ford without a service appt for my 2017 F-150. The fantastic staff at Embrun Ford greeted me and welcomed me in without delay. Wit I arrived at Embrun Ford without a service appt for my 2017 F-150. The fantastic staff at Embrun Ford greeted me and welcomed me in without delay. Within 50 minutes they were able to correct the issues and have me on my way. Absolutely exceptional customer service! I will recommend Embrun Ford to all my family and friends. Thank-you again! More