Edmonton BMW

Simply amazing!! Every now and then a customer service experience takes your breath away.... We purchased a new BMW from Edmonton BMW and could not be more satisfie Every now and then a customer service experience takes your breath away.... We purchased a new BMW from Edmonton BMW and could not be more satisfied. From the purchase to the pickup of the car - it was a seamless, extremely well-coordinated happy experience. Everyone, and I do mean everyone, was wonderful. Huge thanks to Peter for making sure we had everything we needed; Much appreciation for Tin and the time he took explaining details; and so much gratitude for Chad, who gave us the most detailed and informative tutorial on our BMW - never once making me feel inept with the technology. These people clearly love what they do and take pride in their work and it shows. My husband purchased the car Friday and we took delivery on Saturday - less than 24 hours after he walked in to the dealership to look at options for a new car for me. Pickup was an amazing experience - we loved the big red bow and enjoyed the unveiling!! I think what truly made the difference for us - was how much everyone at Edmonton BMW wanted us to understand that this was a relationship we were building and they would all be there for us whenever we needed assistance or had questions. Unfortunately a few months ago we purchased a new Jeep Compass for our daughter from another dealership. There is no comparison between the two customer service experiences. We will never recommend or go back to the dodge dealership. However the people at Edmonton BMW have ensured we never go anywhere else and will highly recommend the dealership to our friends! We are now wishing we had purchased our daughter’s car from Edmonton BMW. If you’re thinking about buying a car - please go to Edmonton BMW and see what customer service should be. If your experience is half of what ours was - you will be elated. We were/are!! Thank you everyone at Edmonton BMW!! Rating?? - 11/10 !!!!! More

Trade in Just traded in my 2011 X5 diesel for an 2015 X5 Diesel, it was so easy to deal with Sanyda, I must have text/called her so many times and she dealt wi Just traded in my 2011 X5 diesel for an 2015 X5 Diesel, it was so easy to deal with Sanyda, I must have text/called her so many times and she dealt with all my questions so promptly/professionally and definitely went the extra mile!!! Keep up the good work!!!! Its hard to find this customer service these days. Its nice to be able to walk into a dealership and feel comfortable like your at home. Chad guided me through the car features before I left and the car was prepped up to the max, Chad also had great energy like Sanyda and made our send off SPECIAL!!! Thanks guys keep up the good work!!!! More

2012 bmw service This pat year I have had my 2012 bmw serviced at this dealership. Selena Barabe has been my service person. I knew Selena from a previous dealership a This pat year I have had my 2012 bmw serviced at this dealership. Selena Barabe has been my service person. I knew Selena from a previous dealership and was very happy when she was able to look after my car . Very attentive . Always phoned to tell what had to be done and when it would be done Pleasure to deal with. to all a Merry Christmas and Happy New Year G Craig More

Service I attended Edmonton BMW for routine service on my M3. My service advisor (Selena) was excellent and accommodating as always. She booked me the appt an I attended Edmonton BMW for routine service on my M3. My service advisor (Selena) was excellent and accommodating as always. She booked me the appt and made sure everything was done correctly In a timely fashion. I highly recommend dealing with Selena if you need any service on your BMW. Great dealership all the way from sales to service. More

New BMW 330i Xdrive Picked up my 330 BMW last Thursday from Sanyda, and Conner in the sales department. They gave me everything needed to make a informed decision, And to Picked up my 330 BMW last Thursday from Sanyda, and Conner in the sales department. They gave me everything needed to make a informed decision, And took me for the test drive needed to get comfortable in the car before going for paper work. Low pressure and easy to deal with, Finance with Briana was quick and painless. The delivery process with Chad was super thorough, installed my plate for me and had a super cool uncovering with a silk sheet over the car. Over all very good experience! More

Drove a x1 brand new off the lot They treated me like a queen until I drove that brand new piece of crap off the property then guess what no one ever returned my calls to help me!!! I They treated me like a queen until I drove that brand new piece of crap off the property then guess what no one ever returned my calls to help me!!! I’ve had that car for 2 and a half years and it’s been in the service center 12 times .. they never have a loaner and half the time never wash it or top up my fluids lol they are a big joke especially Their manger EDUARDO or whatever his name is .. he’s rude and dismissive!!! I WILL NEVER recommend these people they are unprofessional and their cars suck!!! The only person that has helped me and always took my calls was Dave in the service department!!! Thx Dave ??You should get a promotion those other people are useless!!! Can’t wait to get rid of this piece of crap car More

Ripped Off in Parts Dept Charged my son $45 for an oil filter. I always buy aftermarket products. It's not the bloody space shuttle. No shame at these places Charged my son $45 for an oil filter. I always buy aftermarket products. It's not the bloody space shuttle. No shame at these places More

Excellent service department Lisa in the service department and Richard and Jerrald in Sales provided quick and efficient service and helped me with my transportation needs for t Lisa in the service department and Richard and Jerrald in Sales provided quick and efficient service and helped me with my transportation needs for the day. Superb. More

Superb buying experience when I purchased my X4 Purchasing a vehicle at Edmonton BMW was one of the best car buying experiences I had ever. Jerrald and the management team (Terry, Mike, Jan) provid Purchasing a vehicle at Edmonton BMW was one of the best car buying experiences I had ever. Jerrald and the management team (Terry, Mike, Jan) provided one of the best customer-sales interactions possible! Jerrald provided a great interface between me and the management team while offering all possible options/discounts as humanly possible. I got to test drive a few cars and the negotiations were concluded very cordially. Chad from delivery provided a wonderful hands on interactive session where he explained all the technical features of the car on delivery day. The X4 is a fantastic machine(see original photo I took after the sale below). Tin and Brianna provided a stress free financing/closing experience. The reason I like to include everyone's name here is because they were all part of the well oiled machine at this dealership and part of why I Will return here when I want to get into my next Beamer, I encourage you to keep up and improve upon your good work. Anyone reading this post may contact me if you are genuinely interested in getting an unbiased review of this dealership based on my personal experience over the last few years. More

Great people. Angelo the sales rep and sam the sales manager were very nice people to deal with. I bought an 2011 bmw m3 from them. Easy going and never pushed you Angelo the sales rep and sam the sales manager were very nice people to deal with. I bought an 2011 bmw m3 from them. Easy going and never pushed you to buy spmething you dont want. I would highly recommend these 2 guys to deal with if you wanna buy something here. You wont find better than them amywhere. More