Eastway Toyota

I began my relationship with Toyota on a friendly and very happy note. I had great service and they provided a shuttle service to Kingsville from Windsor for my 2020 RAV4. At first, we had a deal where I very happy note. I had great service and they provided a shuttle service to Kingsville from Windsor for my 2020 RAV4. At first, we had a deal where I would sign off and receive a car to drive while they took and serviced my car. After 2 services, I was told that I was not allowed to do that. When I questioned it, they told me that we have never had that system in place and only Lexus drivers received a service vehicle. Strike 1. For my next service, they told me that there were new fees on a valet service to Kingsville. Now, I was to pay $50.00 for the trip. They implemented this, but did not tell customers until they booked a service. They changed the rules of engagement. Fine, on the day of the service which is a routine service, I had my partner drop the car off for me. I had already discussed with service all of the things that were meant to happen on the car. All was well. They made my partner wait upwards of 45minutes to discuss the service with her. She was merely dropping off MY car, we had already discussed the plans for the service. Next I was getting updates via text, I was teaching so I was not able to readily respond. My partner was then being asked what to do (they wanted to rotate tires and change a filter). Both of these things sounded fine to me, they didn't attach prices to me in the text, but I figured an extra hundred on the price tag wouldn't be that bad. Parts like filters and oil etc. got the price up to about 240.00. I'm still okay with that. Labour though is what put me over the edge. 777.00 for labour. 3 times the amount of the parts. When I look at the invoice, I see normal things like changed filter, blew out lines etc. This wasn't a service on a highly worked over car, It's 5 years old with 43,000km on the clock. With taxes, the bill was over 1000.00. When I asked the service person why the bill was so high, she blamed tariffs and the high cost of parts. I argued that the parts were not the issue, it was the labour cost. I was not happy with the answer, nor was anything more said when I couldn't believe that tariffs could be the ultimate culprit. I then went to another dealership and checked out some new vehicles. I sold my lease to another dealership and walked out with a better warranty, a better car, and a better state of mind. Eastway Toyota service on a Thursday. New car by Saturday. I will not be returning. More

Terrible service from the service department, disrespectful and incompetent. I'll go to another Toyota dealer from now on. disrespectful and incompetent. I'll go to another Toyota dealer from now on. More

Service department was terrible, never returned my phone calls concerning an issue with my Lexus. I had to go and find someone when I arrived for my service appointment and now I am wondering if I made a hu calls concerning an issue with my Lexus. I had to go and find someone when I arrived for my service appointment and now I am wondering if I made a huge mistake buying a used vehicle from this dealership. More

The sales team was good, explained everything clearly to me, and found proper vehicle that fit my needs. But, the finance was not nice. Instead of certified check, they required wire transfer, the lady insi me, and found proper vehicle that fit my needs. But, the finance was not nice. Instead of certified check, they required wire transfer, the lady insisted I pay the wire transfer fee, and would get me reimbursed "in one week". Now, it's 2 months since then, and she never replied my e-mails! Update: after this review, I got contacted immediately, and got my reimbursement at the same day. More

For years now I have had always consistently friendly, excellent, and professional services no matter what it was, leasing, maintenance or buying. I can only highly recommend Eastway Toyota. excellent, and professional services no matter what it was, leasing, maintenance or buying. I can only highly recommend Eastway Toyota. More

I have been a customer of Eastway Toyota for years. I have always received exceptional service. The Finance Manager , Christine Ourchane, has always been helpful and willing to accommodate when I show I have always received exceptional service. The Finance Manager , Christine Ourchane, has always been helpful and willing to accommodate when I show up without an appointment. This level of customer service is off the charts and greatly appreciated. More

Staff and especially sales associate Doaa Ras were excellent. She really worked with me to get into the car I have been obsessed with for three years. The purchasing process was easy and painless. The excellent. She really worked with me to get into the car I have been obsessed with for three years. The purchasing process was easy and painless. They treated like family and not just another sale. I will diffidently be back when it comes time for my next dream vehicle. Thank you James Godfrey for all you help and making it such a special day. I’ll see you when I pick up my next 4Runner Pro!! More

It's no wonder this group lands on page 2. I almost made the mistake of doing business with this group. Completely dishonest and will offer you a different story if you appear at the showroom on more than 1 the mistake of doing business with this group. Completely dishonest and will offer you a different story if you appear at the showroom on more than 1 occasion. Stay away, far, far away. If you deal with this group it will be buyer beware. More

Great shopping experience. Brought my wife car at this dealership, a brand new Toyota RAV4. The salesperson is patience and helpful. The price and offer is great and reasonable. Brought my wife car at this dealership, a brand new Toyota RAV4. The salesperson is patience and helpful. The price and offer is great and reasonable. Would go back to this dealership again if I need another Toyota for my family. More

Dishonest dealership I test drove one of their used car and heard some noise around the front wheel and the sales person agreed to have it address upon the purchase. I agr I test drove one of their used car and heard some noise around the front wheel and the sales person agreed to have it address upon the purchase. I agreed on purchasing the car but the day after I picked up the car, the noise recurred again. I brought it back to the dealership and their General Manager explained to me that the noise is coming from the drive shaft and thus it's not a safety issue so they were not willing to fix it. Now i'm obligated to put in another $2000 to fix the shaft myself after driving the car for a week. Please don't waste your time on this dealership! More