Eastern Chrysler Dodge Jeep Ram Winnipeg

They finally made this experience an excellent one, as a team. I’m not going to lie, this purchase started out as a frustrating adventure. I decided on which used vehicle that I would like and I started team. I’m not going to lie, this purchase started out as a frustrating adventure. I decided on which used vehicle that I would like and I started my search. I found this amazing example at Eastern and contacted them. I went down for a test drive and the sales person that I was dealing with was helping another customer so I was passed off to another salesperson that wasn’t busy. Test drive went great, vehicle looked great, a little dirty and the check engine light was on. Neither of these being an issue to me I went ahead with the purchase contingent on me finally getting my settlement from MPI and I needed that check engine light issue fixed and I wanted to know what the issue was. I left messages for my salesperson several times over the next two weeks and never heard back. When I went to take delivery of the vehicle, it was a fail. Nothing that I requested had been done, and both key fobs were dead. I was passed off to a different person in finance to give my money to, and he seemed quite busy and didn’t seemed concerned about my issues with the key fobs or the issue with the check engine light. In hindsight, I think that he knew his dealership would make it right, and wasn’t concerned. I, obviously not familiar with the dealership that they were pulling a fast one, they were not. He even provided me with a vehicle to go get insurance and plates. I dealt with him a couple times after that day and he was really nice, probably because he wasn’t so busy at that moment. I had to come back after my purchase to get the issue with the check engine light fixed because I didn’t want to wait, I was excited and honestly was nervous that I would somehow lose out on this gem of a vehicle. I started to notice just how dirty the vehicle really was. It was very presentable, but it was previously owned by a smoker, and a smoker that never cleaned their vehicle, ever. The dirt/smoke was deep and had never been cleaned. To me, this is the defining moment of the dealership. I’ve seen reviews stating that they don’t care once they have your money. My experience was exactly opposite. They all cared, a lot. The general manager, the sales manager, the Body Shop manager and Marko, who is in charge of detailing, all got involved. There were some hiccups, it’s hard to get good help sometimes, lol. BUT THEY NEVER GAVE UP!! They could of told me to take a hike, and at some points I was wondering if I deserved it. But no, they went out of their way, above and beyond my expectations. I think that I’m actually better off than if the delivery went smoothly, lol. If you’ve come this far, thanks for reading. A vehicle is a big investment, and this team will be here for you. Thank you Chris, Tim, Raj, Shaun and Marko, I’m still smiling More

Fast, great service, everyone was nice and courteous, social distancing was great and well marked-only problem i had was that my car was parked in the far end parkade instead of being against the buildin social distancing was great and well marked-only problem i had was that my car was parked in the far end parkade instead of being against the building near the service department as advised More

Mark and Ian made purchasing a new van a pleasant experience. No high pressure tactics. Provide you with information and options and let you decide what works or doesn’t. experience. No high pressure tactics. Provide you with information and options and let you decide what works or doesn’t. More

Great Service Picked up our 2020 Dodge Grand Caravan yesterday. We actually purchased it the day before. Our sales associate was Mark. He was very knowledgeable and Picked up our 2020 Dodge Grand Caravan yesterday. We actually purchased it the day before. Our sales associate was Mark. He was very knowledgeable and helpful in finding us exactly what we wanted. Once we found our new vehicle, he passed us over to Ian who was there for the signing of documents and the final paperwork. When we went to pick it up yesterday, Mark had come in on his day off just to hand us the keys and make sure we were happy with our purchase! Great job guys...we love our new van!! More

Good service with courteous people. I find that all of the personnel at Eastern Chrysler are focused on providing a positive experience for their customers. I find that all of the personnel at Eastern Chrysler are focused on providing a positive experience for their customers. More

Incompetence to say the least i took my 2013 Dodge Journey in for warranty work. When i received the "vehicle report" i noticed a couple mistakes, the odometer listed was 5,267 km i took my 2013 Dodge Journey in for warranty work. When i received the "vehicle report" i noticed a couple mistakes, the odometer listed was 5,267 km higher then what was actually on the odometer, and the biggest rip off was being told i needed an oil change.......... i had an oil change done 2 weeks prior, with the paperwork/receipt for it sitting on the passenger seat. but, just in case i took the journey for a 2nd opinion (a 3rd shop i had not had any work done) and the oil was found to be in perfect condition. "Mistakes" like this make me unable to believe any other there other expensive "concerns" and when i voiced my concerns, in which the dealership called me, i was asked not to call there again for my "attitude" towards the falsified information i was given. Good times all around, have not received any further calls from them and it has been peacefull. More

Was passing thru Winnipeg and needed service. Early morning appointment no hassles they got the job done and had me on my way. Friendly staff. morning appointment no hassles they got the job done and had me on my way. Friendly staff. More

Saved my day Thank you Mike. Nice interacting with you and Ian. You saved our day. Glad we got this awesome truck. It will serve us many years. Thank you Mike. Nice interacting with you and Ian. You saved our day. Glad we got this awesome truck. It will serve us many years. More

Excellent Jimmy listened intently to my problem description: gave me the distinct impression that he was all in for understanding and wanting to get it correct Jimmy listened intently to my problem description: gave me the distinct impression that he was all in for understanding and wanting to get it corrected: called me when it was corrected and said to come see him when I got to the garage: went to my vehicle and wanted to hear my impression on the results of the corrective repair: told me to call him if I ever had any further problem: GENUINE is the best word I can use to describe my impression of this gentleman and his attention to detail. More

Considerate Staff Drive an older model Caravan and of course issues arise. When this happens I am always happy to contact Gerald Hutchings who is very personable and pr Drive an older model Caravan and of course issues arise. When this happens I am always happy to contact Gerald Hutchings who is very personable and professional. Eastern Chrysler is fortunate to have such wonderful people on hand to get me back on the road. More