Eastern Chrysler Dodge Jeep Ram Winnipeg

Extremely Pushy with Promises they Can't Keep. Do not go to this dealership. I wish I hadn't given them my business. I was there for three hours, constantly trying to walk out and leave but they'd Do not go to this dealership. I wish I hadn't given them my business. I was there for three hours, constantly trying to walk out and leave but they'd chase us about the store and even outside. They also prevented me from leaving as they were holding on to my car keys (they needed them to test drive the trade in). They knew I was from out of town and promised to have it ready for when I needed to return home. Guess what? They didn't. Better yet, they let me drive off of the lot with a broken vehicle. I tried opening the passenger door, which didn't open. They said it was frozen. No, it wasn't frozen. The entire door mechanism was broken. Gina said, "Oh that's fine. You have warranty." That isn't the point. You let a customer drive off with a broken vehicle. I had to have it fixed once I was back home in Flin Flon, MB. As part of the deal, they were going to provide winter tires and the labour and balancing to put them on. I paid extra for different rims for said winter tires. Turns out they didn't receive the rims prior to my departure (even though they said it would be ready on time), therefore they put the winter tires on the stock rims. I drive off the lot only to realize they had given me three of my all season tires back instead of four. I have to spend an extra day in Winnipeg due to the inconvenience and ask where my other tire was. "Oh, we damaged it while we were changing them out." Why didn't you tell me this when I picked up the vehicle? Now I don't have the rims I paid extra for, or a fourth all season tire. They assure me they'll mail them to the Jeep dealership in Flin Flon. (They did) However, now I'll have to pay out of my own pocket to have the winter tires put on the rims I purchased, even though that was supposed to happen to begin with. Do not go to this dealership. You'll find way better elsewhere. More

Watch out for this Dishonest Finance associate You guys watch out for this Dishonest guy right here,!! at first he will show or he will let you feel he is very honest guy that he is on your side bu You guys watch out for this Dishonest guy right here,!! at first he will show or he will let you feel he is very honest guy that he is on your side but in the end he will rip you off... His gonna hustle you to sign for an agreement that you guys didnt agreed for. (term of loan, interest rate) He added in the bill of sale worth close to 4k that you didnt agreed for and he manipulate so you can sign for it that you will not notice this guy is Pro when it comes to this kind of stuff. This is based on my experience, but overall delearship is not bad. Execept for this guy More

Great experience ! I was referred to this dealership and was hesitant at first, however I can now say that this is dealership made it easy and enjoyable to purchase a ve I was referred to this dealership and was hesitant at first, however I can now say that this is dealership made it easy and enjoyable to purchase a vehicle. I can confidently say that I had a great experience overall. The employees that I delt with were very helpful and easy to get along with. They even went above and beyond to make sure the customer was happy. I would highly recommend this place for others In the future . More

Great Service I had to bring my van in for servicing. Charlene kept me up to date and went above and beyond to make sure I was not inconvenienced during the servic I had to bring my van in for servicing. Charlene kept me up to date and went above and beyond to make sure I was not inconvenienced during the servicing period. I will definitely go back. More

Fantastic service every time! I was very satisfied with the service from Charlene and the other staff. Friendly, knowledgeable and Had the work completed in the time expected. My 2 I was very satisfied with the service from Charlene and the other staff. Friendly, knowledgeable and Had the work completed in the time expected. My 2nd vehicle from eastern and would never go anywhere else for sales or service. More

Awesome sales team! I was very happy on the deal and customer service I got purchasing my new Dodge crew cab. Kevin and Junior were both awesome sales reps, not once did I was very happy on the deal and customer service I got purchasing my new Dodge crew cab. Kevin and Junior were both awesome sales reps, not once did I feel pressured to buy and both answered any questions I had.. I feel I made some new friends and will recommend to all other friends, I will definitely continue to do business here for a long long time. Thnx again. More

Don't waste time The people booking appointments are idiot. Waste my fukkin time. But do I get compensation for that hells no. xxxx bags.watch the up sales in service, The people booking appointments are idiot. Waste my fukkin time. But do I get compensation for that hells no. xxxx bags.watch the up sales in service, there was a cbc report on this company doing this. More

Speechless.. I was looking around to trade in my vehicle, and kept getting run around. No one follows up with you, most of the time no one takes your calls, and th I was looking around to trade in my vehicle, and kept getting run around. No one follows up with you, most of the time no one takes your calls, and they promise to get back to you and never do. I also had to fight for my first “free” oil change after purchasing my Chrysler 200 from there. Turns out my car takes “special” oil, and they quoted me approximately $70 bucks. After the oil change was done, the bill was $130+. I then had to chase a manager down through my sales associate, and wait over an hour to get my first oil change covered, (as was originally promised when buying the car). They then advised they will only cover $100 on a preloaded Eastern Chrysler card, so still ended up with out of pocket costs. I also had to bring my car in as the traction control light kept coming on. After booking an appointment with the lady on the phone, (that was apparently all the mechanics lunch time, which I found out when I arrived; convenient..), I was essentially told that I must be mistaken, and they can’t replicate the issue. Car was in service for almost 3 hours, and guess what, traction control light is back; though I have to admit, it was intermittent since they ran some kind of update...It’s not really worth your sanity to deal with this place. Dealing with their service department alone is a whole other level of purgatory. You could probably find better service in a field, banging two rocks together, while screaming at the sky. I ended up taking my car to another dealership at Pointe West Auto Park, and they have been successful at fixing the issue. As well, they were more than happy to get me out of this car, and into something else. Initial impressions of Eastern Chrysler were positive, however, after signing that dotted line on the original deal for my car, I am no longer valued as a customer. Would advise to consider other options before deciding to make a purchase at Eastern Chrysler. More

Poor customer service and customer not priority 1 Your customer service has gone way down only concern you have now is selling getting it out the door and will not be back. Been a customer of over 15 Your customer service has gone way down only concern you have now is selling getting it out the door and will not be back. Been a customer of over 15 years seems like your only concerned of selling the vehicle and once it gone nobody cares. Lots of empty promises on every level and would not recommend buying a vehicle from people that don't care. I understand its a job but in 2013 when bought my Ram was treated great now not so much. Spouse bought a used 2016 vehicle paid for extra stuff to be done and they say it was done but would I not get service paperwork saying it was. I will not be trading in my vehicle at this dealership anytime soon as tired of getting ripped off. I will say dealing with Gerald in the service department was only silver lining going to the dealership these days as always friendly and helpful. More

Great service. This dealership was the third I visited while trying to buy the perfect truck and by far the best to deal with. Made everything personal and not pushy This dealership was the third I visited while trying to buy the perfect truck and by far the best to deal with. Made everything personal and not pushy. Great staff and excellent customer service. Set me up with everything I wanted at a great price. More