Eagle Ridge Chevrolet Buick GMC

Disgusting Customer Service & lied in their contract! BEWARE!! 1) The sales person Tony and financing lady Shannon are liars and will say anything to get you to buy a vehicle. They took advantage of a BEWARE!! 1) The sales person Tony and financing lady Shannon are liars and will say anything to get you to buy a vehicle. They took advantage of a single mother in desperate need of a RELIABLE car. The only request I had when I came in to purchase my vehicle was that I needed warranty so I could get free servicing. I PAY EXTRA monthly so I can receive free servicing on ALL issues except brake pads. I found out last week when I had an issue with my vehicle that their servicing centre DOES NOT service Kias. I have still been paying monthly for this extra "Warranty" that apparently does nothing. *** IF YOU BOUGHT ANYTHING THAT IS NOT GM OR CHEVY THAN YOUR WARRANTY WILL NOT WORK*** 2) APPALLING SERVICE. When I went to my appointment to get my brake light fixed and winter tires put on they lady in the service centre told me that their tire machine broke and that she forgot to call me. She also let me know that they actually don't service Kias and she didn't understand why EAGLE RIDGE keeps telling their customers this! I went over to Eagle Ridge and received no help. The manager was too busy. It took 3 calls to finally get a manager on the phone 6 hours later!! They said I would have to speak with Shannon. When Shannon replied to my email she said I would have to speak with someone else. I have left voicemails, went into the dealership again and left emails and no one has cared to speak with me. Because of their mistake I missed 2 days of work trying to find somewhere that could fit me in for tires last minute as I was driving up to Penticton to see my son that weekend. I lost 2 days of wages and I PAID to get my brake light fixed when it was supposed to be under warranty. Again, no offer for a loaner car, no offer for reimbursement... NOTHING! It is Tuesday evening now and has been 5 days since this problem and I have only heard from managers telling me to speak with someone else or that they will "get back to me". It's funny because before I purchased the vehicle and within the first month I couldn't get them to stop asking me how the car was and if there was anything else they could do. Now that its been over 1 month (not much over) it's like my purchase means nothing to them. I will be letting as many people I know about my experience and am currently speaking with a lawyer. They should be ashamed of themselves for taking advantage of a single mother. Disgusting! More

My Experience Great service, friendly staff got the car I was looking for. I was not taken advantage of or pressured to buy anything I didn’t want. Great service, friendly staff got the car I was looking for. I was not taken advantage of or pressured to buy anything I didn’t want. More

Service department I’ve attending this location for over 15yrs I find them, quick, efficient and trustworthy. I would recommend to my family and friends. Always made m I’ve attending this location for over 15yrs I find them, quick, efficient and trustworthy. I would recommend to my family and friends. Always made me feel I was getting good service. More

Excellent service Fast, courteous, and explained what was in need of repair. The shuttle service was greatly appreciated, and the driver was very courteous and friendl Fast, courteous, and explained what was in need of repair. The shuttle service was greatly appreciated, and the driver was very courteous and friendly, also. More

Wery good This dealer is onlyone who can help me. Special thanks to Art .Ather GM dealers just seeing I need to wait one more years .So I got my truck this year This dealer is onlyone who can help me. Special thanks to Art .Ather GM dealers just seeing I need to wait one more years .So I got my truck this year Iam so happy. More

NO CUSTOMER LOYALTY Purchased 3 Used vehicles within the last four years from Eagle Ridge. Two 2015’s and one 2017 each vehicle’s monthly payment is $600/m through their Purchased 3 Used vehicles within the last four years from Eagle Ridge. Two 2015’s and one 2017 each vehicle’s monthly payment is $600/m through their leasing department. One 2015 vehicle was traded in when I purchased the 2017 almost two years ago. So today I have one 2015 and one 2017 with the 2015 vehicle paid off in 10 mths and the 2017 in two more years. Now you’d think that four years of my loyalty to this dealership would pay off think again. I called the dealership originally two weeks ago wanting to trade in my 2015 which has lots of equity for another vehicle of choice to grow my company even more. Eagle Ridge told me they own other dealerships that carry what I need and can find me what I want, we’ll call you back by the end of the day. NO CALL. I then called back the next day and left a message to call me. NO CALL. 3 more days go by and I call in too see if there is any progress and the person I need to speak with is on the phone so I leave another message. NO CALL. while I’m waiting to long for a reply from Eagle Ridge I commence shopping at other dealerships not owned by Eagle Ridge for the vehicle I want. Another week goes by and you guessed it NO CALL. If you don’t have, or cannot get the vehicle I’m wanting to purchase at least return my calls and tell me no you cannot help me, so I can move on to another dealership. You would think that after 4 years of business and 3 vehicle purchases and presently $1200 monthly payments you would see some respect of loyalty. I tell everyone about my negative experience with Eagle Ridge 10x100x1000. Ps in my shopping around I found a new breed of dealership eager for long term relationships and loyalty to work with me. So I want to thank Eagle Ridge GM for not returning my 5 calls in a total of 2 weeks. Sometimes there are blessings in disguise. More

service 4 wheel drive Prompt attention when arrived Explanation of service clearly given. Polite and helpful staff, ride supplied from and back to dealership very timely bo Prompt attention when arrived Explanation of service clearly given. Polite and helpful staff, ride supplied from and back to dealership very timely both ways. All service provided was exactly as needed. Very happy with the results and customer service. More

Excellent customer service They found us the truck we were looking for at a different dealership and had it delivered to their dealership and all the staff we dealt with were ve They found us the truck we were looking for at a different dealership and had it delivered to their dealership and all the staff we dealt with were very professional More

Service Great service and quick drop off and pick up procedure! Liked the fact they phoned me as soon as the vehicle service was finished so I could pick up Great service and quick drop off and pick up procedure! Liked the fact they phoned me as soon as the vehicle service was finished so I could pick up right away. More

Service wheel alignment Staff excellent but took 3 times ..first no appt so went home ..second was there a little more than hour and they said alligment machine not working.. Staff excellent but took 3 times ..first no appt so went home ..second was there a little more than hour and they said alligment machine not working..third time saud it would take 2 hours at most and waited 3 hours More