Durham Kia

I brought my car in to have my snow tires put on, along with brake service and oil change. The work was completed in good time, the service advisor was knowledgeable and very helpful. Tire storage is very with brake service and oil change. The work was completed in good time, the service advisor was knowledgeable and very helpful. Tire storage is very convenient for me. More

Great service from the advisor to the technicians. They completed the work in a timely fashion and were first rate the whole way. Highly recommend. completed the work in a timely fashion and were first rate the whole way. Highly recommend. More

Experience with Durham KIA has, over a number of years, been very good.Recently had experience with another KIA dealer, returned to Durham KIA quickly. been very good.Recently had experience with another KIA dealer, returned to Durham KIA quickly. More

We were delayed over a week as the rims had not come in. We also had to prepay for tires and rims told this is policy. If we are such good customers why did that happen. Say one thing but actions say someth We also had to prepay for tires and rims told this is policy. If we are such good customers why did that happen. Say one thing but actions say something else. More

I was very pleased with the customer service I have received dealing with Naz . Very helpful. Answering all my questions and concerns . Quick replies to my emails. I’ve worked in the customer service i received dealing with Naz . Very helpful. Answering all my questions and concerns . Quick replies to my emails. I’ve worked in the customer service industry for over 30 yrs and I recognize good customer service when I see it . The finance employee was great too ( I forget his name ). My only negative would be all the additional “ fees” that were not mentioned ahead of time ( I’m not referring to freight and admin fees ). And I didn’t indicate any review fir the quality of work section because I have not yet had any dealings with the service dept . More

Excellent service. Customer Service and Shuttle. I did this all on my lunch and made it all in 45 min. Shuttle bus was excellent and on time to pick up! this all on my lunch and made it all in 45 min. Shuttle bus was excellent and on time to pick up! More

My first impression of the dealership wasn't good. I felt like I was ignored and passed over but upon my second visit the experience was a lot better. No overt pressure to purchase. My only negative comment like I was ignored and passed over but upon my second visit the experience was a lot better. No overt pressure to purchase. My only negative comment would be that with the inclusion of the free 5 years of oil changes it wasn't explained initially that I would have to pay the tax and environmental fees until I read it in the paperwork. This was misleading and I highlighted this as I felt pressure to sign without all the info bc the deal was done and I was picking up the car and didn't have the opportunity to renegociate. I informed the sales representative this should be corrected. More

I was greeted promptly by the service advisor and told her I needed to wait because of chemo session at the hospital. I cannot remember her name but, she was very attentive and pleasant. Vehicle was servi her I needed to wait because of chemo session at the hospital. I cannot remember her name but, she was very attentive and pleasant. Vehicle was serviced promptly and I was as usual very pleased More

Excellent experience. Took my tow in and kept me informed along the way. I would recommend this dealership based on their service department alone. Professionals. along the way. I would recommend this dealership based on their service department alone. Professionals. More

purchased new winter tires. follow up visit scheduled for installation. attention to my questions was very good. was given a choice of tires and ratings. installation. attention to my questions was very good. was given a choice of tires and ratings. More