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Don Wheaton Chevrolet GMC Buick Cadillac Ltd. - Service Centre
Edmonton, AB
36 Reviews
36 Reviews of Don Wheaton Chevrolet GMC Buick Cadillac Ltd. - Service Centre
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October 04, 2018
Not impressed The service personnel were great at getting my truck in for repairs the only thing I’m not impressed with is I bought brand new 2017 Chevy ltz. I have The service personnel were great at getting my truck in for repairs the only thing I’m not impressed with is I bought brand new 2017 Chevy ltz. I have to keep being it in for repairs like rubber for sunroof and wire shortages and speaker issues and door panel was worped and the windshield washer sprayer was not working correctly. Brand new truck and I have nothing but issues. The service team are great but like I said not happy with the purchase experience or the repairs needed all the time. I’ve lost time at work trying to fit in my truck More
by Tyrone Chevy 2016
October 02, 2018
Best Customer Service Experience Hands down John was awesome and the best service ive ever experienced i was helped out and my issue was covered through warranty which was awesome. De Hands down John was awesome and the best service ive ever experienced i was helped out and my issue was covered through warranty which was awesome. Definitely recommend seeing John if your getting service done. He exceeded my expectations. Thanks John More
by DKOPP
Employees Worked With
April 07, 2018
Cadillac service My 2016 was prebooked for a 9 am complimentary oil change and tire rotation that I was going to wait for. I arrived at 820am and the service rep Len, My 2016 was prebooked for a 9 am complimentary oil change and tire rotation that I was going to wait for. I arrived at 820am and the service rep Len, informed me that my car was due for a 30k km fuel injection cleaning and that it wasn’t covered under warranty? Which took me by surprise but I agreed to the $290 something cost. Len then informed me that it would take hours to complete and asked if I need a ride home. Reluctantly, I accepted the ride and @ 920 am 5 of us boarded the shuttle which proceeded on a 2 hour and 15 min journey around the city before dropping me off in Sherwood park. At aroun 1 pm, I received a call from Len who informed me that I had a tire with a nail in it. I ask d him to repair it. Len called back an hour later and stated that all of the wheel security features ( which I was conned into buying when I purchased the car) were all over torqued and stripped but that they could remove them but it again, wasn’t covered under warranty and would be the shop rate for about an hour $100 plus an hour. I informed Len, that Don Wheaton were the only ones to work on the car ( including the last tire rotation) and that’ it in fact should be covered under the warranty . Len then informed me that his boss was unreachable to make the decision so I told him to leave the lock nuts alone and that I would do it myself. Len called back and informed me that his boss would take care of the cost of the stripped lock nuts that they had previously installed. After arranging my own ride back to Don Wheaton ( I couldnt bear another 2 plus hour tour of Edmonton) , I went to the service desk where Len happily welcomed me back and handed me a bill for $412 . After looking at the total, I start d calculating out loud to Len, oil change free, fuel injection clean $290 something, I guess that I’m paying $100 plus to repair a tire with a nail in it? Len responded with, the fuel injection clean was only for the labour and that the cost of the “actual “ cleaner was extra. I am now completely disgusted with not only the service department but also with the car. In short, if you want to feel violated by a greasy bunch crooks, slide on in for your complimentary service and shuttle . This experience has turned me off both Don Wheaton and Cadillac. More
by My last Cadillac
Employees Worked With
Len Crotty
February 25, 2018
Serviced my yukon Denali John is very professional advisor and always has a smile on his face and will take care of you as soon as you enter the service department, he will d John is very professional advisor and always has a smile on his face and will take care of you as soon as you enter the service department, he will do his best to finish your car as soon as possible. Thanks for all your help John. More
by ahmad
Employees Worked With
February 25, 2018
Serviced my yukon Denali Thank you Peter for understanding my problem and taking care of my suv and doing the best work to make the customer feels not to worry problem will b Thank you Peter for understanding my problem and taking care of my suv and doing the best work to make the customer feels not to worry problem will be fixed. More
by ahmad
Employees Worked With
January 27, 2018
Executive service Brandie made the arragments for my oil change and the intall for some accessory items on my 2017 Chevy as easy as drive up switch keys and move on wit Brandie made the arragments for my oil change and the intall for some accessory items on my 2017 Chevy as easy as drive up switch keys and move on with my day. The loner truck they gave me was a slightly nicer model of the same style truck, it was warmed up and ready when I got there. The whole experience was simple and easy. I would recommend Brandie and her service team at Don Wheaton to anyone. More
by Cory Gardner
August 14, 2017
Why does an oil change turn into a $8000 quote I understand dealerships need to make money but why does it have to feel so underhanded. I go in for an oil change and check the brakes. I end up spen I understand dealerships need to make money but why does it have to feel so underhanded. I go in for an oil change and check the brakes. I end up spending $1,000 and they did not do my brakes. Rather I get a laundry list of items to the tune of around $8,000. I told them I would just come pick up the vehicle as is and I still got a $1,000 bill for a bunch of service and inspection work that I imagine I did not need. Then, because I was visibly upset, they offer to do my brakes with no labor charge as long as I pay for parts. Good offer but why not just charge reasonable rates to begin with. I will now get my brakes fixed at another establishment for much more than was offered to me out of principle. I don't care about the money. Fortunately, I'm in a situation where I can afford the payments, but the tactics used by service departments is sickening. Be honest, charge me your best rates and don't give me a list of work that is not needed immediately. Alex More
by alexp
Employees Worked With
March 16, 2016
Trailer Brake So when i bought the truck it didn't come with a factory installed trailer brake. I told the salesman I would like a factory trailer brake installed. So when i bought the truck it didn't come with a factory installed trailer brake. I told the salesman I would like a factory trailer brake installed. After a few months of not being able to do it because it is not a very common thing for trucks that don't come with them to have them installed afterwards, David Mussell called me up and said hey listen sorry it's taken so long but I've went out and found somebody that can install them for you and for your inconvenience we're gonna front the bill. Really appreciate you guys taking care of this for me. Thank you More
by VichenZ
Employees Worked With
Dave Mussell
September 10, 2015
Always with a smile It's the little things that make things go from better to best! Seeing Len at the service desk makes me smile dropping off my vehicle for service. I l It's the little things that make things go from better to best! Seeing Len at the service desk makes me smile dropping off my vehicle for service. I love that it looks like he enjoys his job and chatting with his clients. I specifically book with him every time!! Thanks Len. More
by jluka
Employees Worked With
Len Crotty
August 21, 2015
Terrible Service Dropped my vehicle off there to have a door hinge replaced (>$800) at 1 PM and was told it would be ready by 5 PM. Received a call at 3:45 saying the Dropped my vehicle off there to have a door hinge replaced (>$800) at 1 PM and was told it would be ready by 5 PM. Received a call at 3:45 saying the door was off and I would have to leave the vehicle over night. I explained that I needed a car and that it would not be possible. The service advisor (Len Crotty) became very rude and argumentative and mocked me, saying "just drive without a door" and "are you done yet?". When I asked them if they could provide me with a loaner, he said "this is all a customer problem; I'll rent you one for $40." I asked him to just put the door back on and I would return in the morning to get the work done. When I received my vehicle back, it was clear the door had not even been taken off, AND there was a chip in the paint on one of my doors. Long story short, my friend and I repaired the hinge with a couple whacks from a hammer and some grease; the new hinge I had been told I needed was entirely unnecessary. So not only was I treated poorly, but I was also almost conned into paying $800 for a replacement part that I didn't even need. More
by mikepana
Employees Worked With
Len Crotty
