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Don Wheaton Chevrolet GMC Buick Cadillac Ltd.

Edmonton, AB

Overview
Employees
Reviews
Vehicles
4.3
1,024 Reviews
The heartbeat of Edmonton and Western Canada's largest General Motors Distributor, selling vehicles by Chevrolet, Buick, GMC, Cadillac and Corvette. Don Wheaton has been servicing Edmonton, Leduc, Sherwood Park, St. Albert, Spruce Grove, and Northern Alberta with pride since 1963. We would be proud to take care of all your new vehicle, pre-owned vehicle, financing, vehicle service, and auto parts needs in the Edmonton area.
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10727 - 82 Avenue NW

Edmonton, AB

T6E 2B1

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Showing 1,024 reviews

March 23, 2016

Untruthful Was told I wouldn't have an issue being approved, then had to add a co signer and was told again no issues. Wrecked my credit and co signers because o More

by Thetruth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
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Apr 06, 2016 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for contacting us regarding your concerns. Our salespeople are trained to help clients find the vehicle best-suited to their needs, and to leave the matter of a client’s financial standing in the hands of our Finance Managers. Our Finance team has had many years of experience working with clients with a variety of financial backgrounds, and will always do whatever they can to exhaust all potential options to get a client approved, and in order to determine what options they have, they must pull the customer’s credit, and this is only done with the express permission of that person, which will be noted in your customer file here. Unfortunately, as you are using an alias, I am not able to determine which customer file is yours. Having your credit pulled once will not ‘wreck’ an otherwise good credit score. The only reason a client would not be able to be approved is if the lending institution determines that there would be more risk to them (the lending institution) if they provide the loan requested than they are willing to take on. Examples of this behavior can include having existing loans in amounts that have already exceeded a reasonable rate of payment relative to your income, having an excess of hard credit pulls performed in a short period of time (which can occur if you have your credit pulled at more than one business without following through with a purchase), or consistent non-payment of existing bills. I cannot speak to whether or not any of these scenarios apply to you, but would be more than happy to look into this situation further if you contact me directly and let us know who you are. You can reach me at the dealership at 780-439-0071. Dave Mussell, General Manager

March 16, 2016

Trailer Brake So when i bought the truck it didn't come with a factory installed trailer brake. I told the salesman I would like a factory trailer brake installed. More

by VichenZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Mussell
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March 15, 2016

Very positive Excellent customer service, Alex Gull helped us find exactly what we were looking for,knew his product well then working together with Troy Sorge kept More

by Gforce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Sorge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Mann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Gull
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March 10, 2016

Awesome flawless experience! Brandie is an absolute pleasure to deal with, she makes buying a vehicle easy and pain free! It's refreshing to find a person who does business in an More

by Brandy
Recommend Dealer
Yes
Employees Worked With
Brandie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 09, 2016

Excellent It was very hard to find another dealer especially when you've dealt with one for many years and had purchased many vechiles, switching to a different More

by garrett123456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 09, 2016

Refreshing It was refreshing to meet a Sales Consultant who actually listened to what I needed, and offered me solid advice, with out the whole 'you cant leave u More

by Walcherbrothers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Simon
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March 05, 2016

Great service Shawn paid attention to our wants and spent the time to find the vehicle we wanted. Tim in finance explained everything very well and answered all ou More

by Jerry S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn MacDougall
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March 01, 2016

It was amazing We showed our truck to many dealer. Pete Jewer was the first manager to value our prossession a way we felled right. It is nice when you feel that you More

by Mandy Nothern Alberta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Jewer, Tony George, Alex Gull
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February 26, 2016

Personable and Professional It was a pleasure dealing with Shawn. He was personable, believable and accommodating with no pressure! A welcome experience in its entirety. Based More

by Rentagramma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn MacDougall
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February 23, 2016

Absolute crooks Do not do business with this dealership!! They took a $2000 deposit from me to hold a vehicle as I am an out of town buyer. They did not like it was More

by dj96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
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Mar 07, 2016 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Hello Dave, Thank you for bringing your concern regarding our dealership to my attention. I have reviewed the bill of sale, as well as all written communication, text messages, and notes detailing phone calls between you and our sales team. At this time, I would like to clarify a few points, as there appears to be some confusion regarding the manner with which this situation progressed. You are not only an out-of-town buyer, but also an international customer looking to purchase a vehicle in Canada and bring it back to the United States. It appears that you inquired about vehicle exporting with our sales team, which was clearly explained to you is not an aspect of automotive sales that our dealership participates in. You are welcome to personally purchase the vehicle in Canadian funds, and just as a buyer from another province in Canada would be responsible for the difference in taxes, required inspections and any work that needed to be performed to the vehicle (as well as the costs associated) to ensure that it complies with their provincial laws, you would be responsible for same in order for this vehicle to be brought back across the border to the United States. The terms of the deal at the time the deposit was taken included the expectation was that you would be coming to Edmonton to take delivery of the vehicle within a reasonable amount of time, and would be taking care of the necessary provisions to ensure that you would be able to take delivery of the vehicle and bring it back out of the country. In the days after the deposit was placed, you expressed a number of concerns as to why different forms or paperwork were needed to bring the vehicle back to the United States (required documents still left to complete, GST refund paperwork, letter of compliance). On Saturday, you sent a text message to our salesperson indicating that you were ”not booking a plane ticket at this point. Not enough certainty here.” The message went on to detail the cost of the plane tickets had increased, the time required for the trip was not to your liking, and your frustration with the process and our team. You finally stated that your “next ideal timeframe of availability to travel is another month out.” Based on the statements that were made by you on Saturday, it would be a reasonable conclusion that despite the effort put in on both sides, our team would have reason to believe you may not purchase the vehicle within a reasonable amount of time, as there had already been requests made that indicated you did not wish to move forward with the terms of the deal as agreed upon. Rather than continuing to wait and spending more time and resources after the definitive “not booking a plane ticket at this point” statement, we made the decision to return your deposit and carry on with business. If you would like to discuss this further, please contact me directly at (780)439-0071. Dave Mussell, General Manager

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