Don Wheaton Chevrolet GMC Buick Cadillac Ltd.

Short Story: Dishonest in Negotiation Process Long Short Story: Dishonest in Negotiation Process Long Story: We came in to see about a Dodge Ram 1500 that was on Auto Trader. My wife and I were ver Short Story: Dishonest in Negotiation Process Long Story: We came in to see about a Dodge Ram 1500 that was on Auto Trader. My wife and I were very clear with the sales person Sean Burnes that we didn't want to waste his time or ours. We test drove the vehicle and really liked it. We sat down and an offer was written by them, we countered, they came back with a different offer and then we left as it was closing time (the whole time Sean had our credit card so us as professional 50 year olds could prove we were serious). I wrote down on paper that I was prepared to buy the vehicle at $41, 000 and they wanted $41,500 (with their financing) and a price of $42, 250 if I paid cash. I was very clear we would not use their financing as they could not match my banks rate. I texted Sean the next morning and asked to put the vehicle on hold and offered my credit card to hold it. I took the day off of work and spoke to my bank, got insurance lined up, etc and then contacted the dealership about the deal. We were literally a couple hundred dollars apart when I got a text from Sean saying that a CASH deal would no longer be accepted and the only way I could buy the vehicle was if I financed through them. He said one of the managers interfered and demanded a financed deal. Of course they receive kickbacks for this but I have never heard of such nonsense as not being able to pay in cash. The next day I still had not talked to Sean and became frustrated so I called the service manager Donegan Macdonald and explained the situation. Surprise surprise Sean Burns had not even been at work the past two days because he was ill and the manager had no idea about the whole cash/no cash deal. Donegan agreed he would take cash.......yeah progress! Or so I thought. I asked Donegan to call me back with the cash offer they would accept (he did not call back I had to call him). In the mean time Sean starts texting again saying $42,0000 will "probably" get it done. Huh? Is probably the offer? I call the sales manager back. Donegan very casually lets me know that the vehicle I thought was on hold has sold! They were simply still talking to me because they could use me as a back up offer. I was super upset how everything had been handled and Donegan told me that he felt I was overreacting and that a mistake had been made. A mistake?! Lying about the cash deal not being accepted, taking back a written offer from the Wednesday evening, selling a vehicle that I thought was held, texting me and acting as though you are at work with the managers when they had no idea what you were saying and the sales manager not returning my phone call is more than one mistake. In tough economic times when businesses are screaming for business (according to Sean they are a month away from everyone being unemployed) we were simply trying to buy a vehicle. The way we were treated makes me feel like I need to take a shower and wash really well as the whole experience was dirty and greasy. I am 50 years old and have never written a negative review in my life. First time for everything I guess. Please take your hard earned money elsewhere and don't support the circus that is happening at Don Wheaton. Thank you to Sean Burnes and Donegan Macdonald for making this whole experience so awful. More

Does get back to people that are buying a truck. Then gets back to you a week later with attitude saying oh that truck sold a week ago.i rate this sales person not very professional and give him zero sta gets back to you a week later with attitude saying oh that truck sold a week ago.i rate this sales person not very professional and give him zero starts. More

We were very pleased with the service we received from Don Wheaton Ltd. Brian Cuffe, our salesman, went above and beyond to insure that every attention to detail was met. We would highly recommend this de Don Wheaton Ltd. Brian Cuffe, our salesman, went above and beyond to insure that every attention to detail was met. We would highly recommend this dealership to anyone looking to purchase a vehicle. More

Darryl and Brian were a real pleasure to deal with. They found me a gently used 2019 Bolt at a great price, answered all my questions and sweetened the deal with some very practical extras. Thanks, Darryl found me a gently used 2019 Bolt at a great price, answered all my questions and sweetened the deal with some very practical extras. Thanks, Darryl and Brian for all your help! More