Don Valley Volkswagen

Get Everything in writing Make sure you get the price in writing before you give a deposit. I went with a co-worker to buy a used Golf. We had a good sales associate who negoti Make sure you get the price in writing before you give a deposit. I went with a co-worker to buy a used Golf. We had a good sales associate who negotiated a price. It was written down and a deposit was taken. In walks Syrxus, the sales manger. He presents the final paperwork and all of a sudden the price is changed. Although we showed him the hand written notes with the price he refused to honour the agreement. He got angry and gave an ultimatum, buy the car at the new price or walk away. The poor sales associate was dumbfounded. Hate to paint the whole dealership with the same brush but Syrxus made this purchase feel dirty and he really fits that image of a used car salesman. If you go here to buy a car just get everything in the computer before they take your money. More

THEY DAMAGED MY CAR WHILE BEING SERVICED I had my car Tiguan VE serviced at the Don Valley location; when I brought it, it had a full gas tank and washed inside and outside. When I picked it I had my car Tiguan VE serviced at the Don Valley location; when I brought it, it had a full gas tank and washed inside and outside. When I picked it up the the gas tank was 3/4 full and rear bumper damaged, the front and rear plates covered was crashed and damaged body above the plate. I was very upset and called. Brought the car as they suggested, they took pictures and they were going to investigate looking at the survalance videos. The Service manager stated that he didn’t see the survalance vídeos just took the word of his employees that no one drove the car. They did not take responsibility for the damage. My suggestion is if you take you car make sure you cheque you gas tank before and after you pick it up. I just bought the car from them 6 months ago and if enfurating to know that it was damaged at the same place that sold it to me and they denied damaging my car and nothing to compensate me for the damages. I am no someone that makes a complain lightly I do have grounds to believe that someone drove my car because of the gas used while on their care. Tiguan is a very economical on gas 450km to a tank. Someone drove my car for minimum 80kn and something happened, minor accident? Very sad I would have never expected this. Very desappointed that my complain was not even acknowledged and the service manager attitude when we spoke it was “I don’t care” Esther Aguilar. More

eGolf 2018 I bought a 2018 eGolf at Don Valley Volkswagen; the overall experience was excellent. Kent, Pieter and Ron helped me through the process. The staff at I bought a 2018 eGolf at Don Valley Volkswagen; the overall experience was excellent. Kent, Pieter and Ron helped me through the process. The staff at Don Valley Volkswagen treated me with professionalism and diligence at all times. When I took delivery of my new car, the vehicle was impeccable. More

Smooth Sportwagon Purchase I am not the easiest sale. Sorry, I know that. My wife says I never make up my mind.... But James Teluwo spent a whole afternoon with me and showe I am not the easiest sale. Sorry, I know that. My wife says I never make up my mind.... But James Teluwo spent a whole afternoon with me and showed no frustration with my extra test drive or lengthy feature testing. I was also able to leave without any crazy sales pressure (just the amount needed as it turns out), until I was ready. I had a lengthy drive to the dealership and everything was looked after for me when I got there, including the change that I had requested. Edison was very patient with me with the roll out and even went so far as to change an important detail for me after all the docs had already been completed. Sorry you missed your meeting! Really happy guys !!! Peter W More

Superior Service I bought a 2018 VW Golf Sportwagen. Kent Zhang and Edison Minoza were fantastic. Kent gave us a full tour of the car. He was able to bring the deal to I bought a 2018 VW Golf Sportwagen. Kent Zhang and Edison Minoza were fantastic. Kent gave us a full tour of the car. He was able to bring the deal together in less than a week, and was really responsive to all of our questions. The car has been amazing so far. My wife and I are very happy we dealt with Don Valley Volkswagen! More

Excellent Service I highly recommend Don Valley VW. The staff was friendly and attentive to make sure my needs were met. I met and dealt with Syrxus Bahadoran and i w I highly recommend Don Valley VW. The staff was friendly and attentive to make sure my needs were met. I met and dealt with Syrxus Bahadoran and i will say he delivered above and beyond. Very professional, easy to talk to, listened and attended to my my request and made sure my preference is met. I recently bought a Beatle...i was very specific with colour preference, exterior and interior. He was patient and he worked with me and I am a happy satisfied customer. I was impressed with his knowledge of the product for sale. His easy in his approach, no pressure from him for me to make an immediate decision. I will say when he invited me down I went to look but when he was finished I made a purchase. Now I am happy with my purchase and would recommend this dealership. Hope from Ajax More

"Excellent Customer Service" -Dave and David Hamilton We bought VW Jetta 2012 at Don Valley VW. Kent Zhang provided excellent customer service. He was warmth, fun to talk to , professional and confi We bought VW Jetta 2012 at Don Valley VW. Kent Zhang provided excellent customer service. He was warmth, fun to talk to , professional and confidence. He guided us through the process and answered any and all my questions. He was very patient with us. More

Very good SUV and very good Service! We bought our VW Atlas2018 at Don Valley VW. Kent Zhang is a excellent sales representative . He exudes warmth, professionalism and confidence. He gu We bought our VW Atlas2018 at Don Valley VW. Kent Zhang is a excellent sales representative . He exudes warmth, professionalism and confidence. He guided me through the process and answered any and all my questions. He was very patient and made sure I left understanding everything about the vehicle . I will be recommending him to everyone I know. After my purchased, he followed up to ensure that I was comfortable. It was a pleasure dealing with you Kent ! Thank you Kent for all your help completing the process! More

Bad customer service I tried reaching out to this dealership to look into prices for a few cars, i was sent through a few different people and finally got a response from I tried reaching out to this dealership to look into prices for a few cars, i was sent through a few different people and finally got a response from a sales agent. Once they responded, they said unless i am serious they can't send me any prices or quotes. The sales agent was not helpful at all and was very rude, and did not care about the customer or his sale. More

Great service experience Last Friday I had to have my car towed to the Don Valley dealership due to debris on the road (a hook) becoming lodged in my tyre. Richard Yeung wa Last Friday I had to have my car towed to the Don Valley dealership due to debris on the road (a hook) becoming lodged in my tyre. Richard Yeung was extremely helpful, constructive and a pleasure to deal with. He turned an unnerving event into a positive experience. Thanks Richard! More