Don Valley Volkswagen

Worst experience ever!! They managed to turn a routine service visit into a 3 month nightmare. Never go here and never deal with Ray. He wouldn't return calls, wouldn't give us answers and wouldn't help i service visit into a 3 month nightmare. Never go here and never deal with Ray. He wouldn't return calls, wouldn't give us answers and wouldn't help in ANY way. We will never step foot in this dealership again. More

I took my VW Golf 2000 for an oil change to the VW dealership (Don Valley Volkswagen Toronto ) where it has been serviced for the last five years since I bought it. During the oil change they broke th dealership (Don Valley Volkswagen Toronto ) where it has been serviced for the last five years since I bought it. During the oil change they broke the drain plug from the oil pan and charged me for over 300$ to replace the oil pan. I have asked them to give me a discount since it was basically their fault that the drain plug cracked - they must have overtightened the plug in one of the previous oil changes - all oil changes were done by them.They didn't want to give me any discount claiming that this kind of thing just happens out of the blue - the car is bearly 5 yrs old and we had less than 10 oil changes in these 5 yrs since we do not drive it too much. Even assuming that they did everything properly, the fact the the drain plug cracked after less than 10 oil changes means that the oil pans they have are really low quality. They always say that you should take your car to the dealership for services since other mechanics don't know how to handle the car. This is total BS - they have no clue what they're doing either and you pay twice the price you'd pay at another shop. <br>What really dissappointed me - besides the low quality service they provide for the kind of money they charge - is the way they treat their customers. I dealt with a lot of companies before (personally and professionally as well) and was never treated with the kind of disrespect and arrogance these guys showed. Their customer service REALLY SUCKS - I wonder how they want to keep their customers. They lost me for sure - I've been driving VW all my life but my next car won't be a VW. Hope other people read this message and think twice before they buy a VW. Besides the fact that there have been a lot of quality and safety issues with the VW's lately you don't want to buy a car from a company who doesn't give a xxxx about you and charges you for their own mistakes More