Don Valley Volkswagen

Richard was very helpful and proactive. He explained the process for the service, the approximate time it would take, and identified options. In addition, when it looked liked the service would take longer process for the service, the approximate time it would take, and identified options. In addition, when it looked liked the service would take longer than anticipated, he contacted me, advised me of the situation. I really appreciated that. I felt involved in the process and was better able to make the decisions. He also offered me the convenience of alternate transportation (which I really, really appreciated, since I live halfway across the city) and promised to let me know when my car was ready for pick-up. This was one of the best experiences I've had at any dealership. It was painless and very pleasant. I will certainly refer this particular VW dealership and would use them although there is a VW dealership that is closer to home. Great service and attitude. More

From the moment we stepped into Don Valley Volkswagoen, Emil Paloma made us feel very comfortable. He was informative, honest and offered us the best price for the vehicle we were looking for. He answere Emil Paloma made us feel very comfortable. He was informative, honest and offered us the best price for the vehicle we were looking for. He answered all of our questions and allowed us to make our own decision without pressuring us in any way. We had no intention of purchasing a VW until we met Emil. From that point forward the decision became easy for us as we purchased a vehicle which contained all of the features we were looking for and at a great price. Even though the dealership is a considerable distance from home, we will definitely bring our new vehicle in for service at Don Valley Volkswagen. Our experience with Emil and the dealership overall was excellent and we will definitely recommend him and the dealership to friends and familhy. More

We have purchased three cars from James over the past ten years. He genuinely cares about his customers and always has time for them. He has been a pleasure to deal with. years. He genuinely cares about his customers and always has time for them. He has been a pleasure to deal with. More

I was on a manhunt looking for the 2012 Passat Highline TDI with Sport and Nav. I was told by another VW dealership that this model was sold out all across Ontario. They attempted to sell me the same model TDI with Sport and Nav. I was told by another VW dealership that this model was sold out all across Ontario. They attempted to sell me the same model but a gas version. I was not happy because this was not what I wanted. I ended up calling around to different VW dealerships in or around the Toronto area – that is how I found Don Valley VW. I told Bernard Cannon my story and he was determined to find me my dream car. I thought for sure it might be impossible, but Bernard made it happen!! He found the car for me in Thunderbay and made all of the arrangements to ensure that it arrived in a timely fashion. Not only did he go above and beyond the expectation of a sale associate, he is actually really cool and down to earth! He kept me updated to the entire time as to when the truck left to Thunderbay and when the estimated time of arrival was. I also the day I picked up the car, I had the pleasure of meeting another awesome sales associate, Daniel Tumpane. He was very informative and helped me through the paperwork. I am really happy that I got this car, and even happier that I dealt with Don Valley VW, who made this happen for me. I would definitely recommend them to anyone looking to purchase a VW. Many thanks! More

Never having bought a new car before, my wife and I went in to Don Valley VW expecting the process to be a necessary step towards getting a car but not one we were looking forward to. So we were surprised t in to Don Valley VW expecting the process to be a necessary step towards getting a car but not one we were looking forward to. So we were surprised to find a relaxed, friendly salesmen in Bernard who was interested in getting to know who we were and why we wanted a car. This approach really helped as we ended up in a different model than the one we had gone in to look which has proved to be the much better fit. The entire experience, from greeting to "here are the keys" was enjoyable and easy in the way that only people who are good at what they do can make it, with everything getting done but without it seeming like a task. Bernard quickly produced a competitive price which I checked online using a pay service and proved to be the best available by a healthy margin. There was no pressure as we took a few days to consider our options, and when we were ready the process moved quickly and efficiently, getting our car to us much faster than we had expected. While we don't live especially close to the Don Valley location we chose to go there because of the reputation of their service department. We haven't experienced that yet, but are already glad we bought through them. If you're looking for a thorough but enjoyable car purchase, that doesn't waste your time but leaves you feeling like you did your due diligence and made the right decision, go to Don Valley VW and ask for Bernard, I'm glad we did. More

First of all VW are a reliable strong brand, they make excellent cars that can endure and are a pleasure to drive. The Don Valley showroom was an excellent facility with great hard working and knowledgeab excellent cars that can endure and are a pleasure to drive. The Don Valley showroom was an excellent facility with great hard working and knowledgeable staff. I was lucky enough to have James Setzer as my salesman. He facilitated a smooth and easy buy for the best possible car. I'm very happy with the purchase a VW Golf and hope for years of friendship and loyalty with Don Valley dealerships. More

It was an absolute pleasure buying my new car from Emil at Don Valley Volkswagen. He went out of his way to accommodate my schedule, was kind and courteous, and found me the exact car I wanted at an incred at Don Valley Volkswagen. He went out of his way to accommodate my schedule, was kind and courteous, and found me the exact car I wanted at an incredible price. When I picked it up he spent time explaining all the key features, how to sync my phone to bluetooth, and got me a great deal on accessories. I would highly recommend choosing this dealer! More

Will was extremely knowledgable and was a huge help answering questions about the 2012 Golf. I would recommend this dealer to Any of my friends answering questions about the 2012 Golf. I would recommend this dealer to Any of my friends More

Of course, Don Valley Volkswagen offered a friendly, courteous response to my phone inquiry during their convenient evening hours. However, unlike my previous dealer, they made me a fair offer for my t courteous response to my phone inquiry during their convenient evening hours. However, unlike my previous dealer, they made me a fair offer for my trade right off the bat then found me a loyalty discount on a new that I didn't know that I was available. They found me the car I wanted and we were quickly able to make a deal without a lot of haggling and/or dealer tricks and other BS that I had experienced elsewhere. Overall buying a car at Don valley was an enjoyable experience and I would recommend the dealer and my salesperson Bridget to anyone thinking of buying a new Volkswagen. More

I was treated extremely well....in fact I went there instead of to Owasco in Durham (where I live) because they (Don Valley) were so helpful and friendly. I wasn't happy about having to put in a new tim instead of to Owasco in Durham (where I live) because they (Don Valley) were so helpful and friendly. I wasn't happy about having to put in a new timing belt, but wanted it done by a VW dealership. They fulfilled my expectations and more, and Will went out of his way to be helpful..He was extremely courteous and very customer service oriented...I was very impressed. More