Don Valley Volkswagen

After researching VW (this is our first ownership of this make) I began to look at Toronto and surrounding dealerships. I was looking for a demo, and a CC specifically. The internet site brought me immedia make) I began to look at Toronto and surrounding dealerships. I was looking for a demo, and a CC specifically. The internet site brought me immediately to the Don Valley dealership. When I saw the car On February 23, 2013 we knew before testing it out that our minds had been set (our son-in-law had recently purchased an Audi and had us convinced on German manufactured vehicles). A very pleasant experience, our sales rep. Bernard Cannon was excellent, answered all of our questions, was not rushed, and added a personal touch. All of his associates gave attention to detail (Boris and Richard), including having the vehicle ready in short notice. We live in the Hamilton area, but will definitely return the CC for its first maintenance and of course coffee with Bernard. This gentleman will do very well in his field of experience! Thanks Don Valley VW! Chuck & Mariam. More

We recently purchased the Volkswagen Tiguan from James We recently purchased the Volkswagen Tiguan from James Setzer and we were completely impressed right from the get go! James took the time to gree We recently purchased the Volkswagen Tiguan from James Setzer and we were completely impressed right from the get go! James took the time to greet us and point us in the direction we wanted to go. We looked around, took our time and when we were ready to talk, he was there to help us and ready to settle on a deal. No pressure at all. We recommend Don Valley Volks to anyone! We would make this place our first go next time we are in the market for another car. Thank you James, we are super happy with the purchase! :) More

I was looking to replace our old Hyundai Elantra wagon that served our family well for 15 years. During all those years we (I mean our family here) developed a trust to the brand, so we wanted to buy anot that served our family well for 15 years. During all those years we (I mean our family here) developed a trust to the brand, so we wanted to buy another Hyundai. To "qualify" for a family car though it had to be a wagon again - for us a SUV or "mini"-van did seem to be a reasonably good alternative. After a little research I discovered that if you want a small wagon - Volkswagen is currently the only brand available in North America... unless you don't mind to get a used one. Looking closely at the wagon from Volkswagen I realized that I would likely buy it anyway - even if wagons from other manufacturers were available. ...because it had all the qualities you may dream for: a lot of cargo space, compliance with highest safety standards, exceptional fuel economy (in par with hybrids - provided you get a car with diesel engine), German reputation of quality (although the car itself is built in Mexico) and a lot of other goodies which make owning/driving the car efficient, safe and fun. So when we come with my wife to the dealership we knew what we wanted (were not sure about the vehicle's trim though). In few minutes after we came in Emil approached us and offered a help. Thanks to Emil we had an exceptionally pleasurable experience with the dealership: he completely dedicated himself to us - explained and showed us trims differences, showed in-depth knowledge of Volkswagen cars while answering all our questions and was very patient while waiting for us outside in the cold being just in a light coat when we were sitting with my wife inside different vehicles comparing trim differences. He also proved to be very tolerant when during test drive my wife behaved a bit erratic (I expected to drive by happened to forget my driving license). What we also liked about Emil was - we didn't feel any sales pressure, he didn't ask about any commitments or talked prices. Our positive experience with Emil didn’t end there. When it came to purchase the car I very well prepared myself to price negotiations – purchased price report from Car Cost Canada, checked other relevant sites (unhaggle.com, autocheatsheet.com, …), created excel sheet with formulae to recalculate financing and other numbers “on-the-fly”. But to my surprise, without much need for my “negotiation efforts” Emil was able to arrange a substantial discount from MSRP – even better than we expected. And finally – Emil spent almost 2 hours with me in the car when I came to pick it up from the dealership going much beyond of his regular working hours. He showed me the whole car, thoroughly explained all driving controls, helped to connect my phone to multimedia system, and showed how to use navigation system. Overall it has been the best car-purchase experience in my life. Would highly recommend this dealership (and Emil specifically) to my friends and colleagues. More

James was knowledge and extremely helpful. I recieved great service each time I am in Don Valley VW. I would definitely recommend this dealership to others! great service each time I am in Don Valley VW. I would definitely recommend this dealership to others! More

our car buying experience with this dealership was the best car buying experience ever! the staff there were very informative and friendly. we would recommend them to our family and friends. best car buying experience ever! the staff there were very informative and friendly. we would recommend them to our family and friends. More

I just bought a brand new Volkswagen Jetta TDI and I could not be happier! Within minutes of walking into the dealership Emil came over and introduced himself, right from the start Emil was honest, genu could not be happier! Within minutes of walking into the dealership Emil came over and introduced himself, right from the start Emil was honest, genuine and friendly. I went in already knowing what I wanted and had been shopping around for about six months. I had been to five different dealerships and each experience left me feeling pressured and unsure. After about 20 minutes with Emil, I was ready to purchase and was very happy with the number we agreed on. He understood my need to stay on budget and even found me a rebate that none of the other dealers had mentioned. Emil arranged the delivery for me and even offered to pick me up from work when the car was ready. He went through the inspection process with me and made sure that I felt comfortable before leaving the dealership. I will be recommending Emil to friends and family for many years to come. More

My wife was looking for a new Golf to replace here old one. Don Valley VW offered a great price and followed up with an easy transaction. one. Don Valley VW offered a great price and followed up with an easy transaction. More

Well have to say that this dearlership was recommened to me by a friend of mind who could not say enough about the friendliness, and professionalism that she experienced at this dealership. I had to see fo me by a friend of mind who could not say enough about the friendliness, and professionalism that she experienced at this dealership. I had to see for myself what she was raveing about. Must say they have to be great or I would not have driven all the way from my home in Brampton to get my new 2013 Jetta there. Emil was a gem to work with, absolutely professional, however still made me feel very comfortable and not like your typical sales person......you know the type, very pushy and arogant because I am a women. He was very open, honest and sincere.not just on the prowel for a sale. Emil took his time with me and answered all my questions.....even the stupid ones and did not make me feel bad for asking.. I will and already have recommended this dealership to a couple of other people so far. Thank you for looking after me so well. Oh ps Your financial man that I worked with also Igor is just another compliment to the dealership. Sincerely Janet Wright More

Having purchased my vehicle at another dealership and not happy at all with the work they performed and lack of willing to listen to my complaints correctly I decided to visit Don Valley Volkswagen. Richa happy at all with the work they performed and lack of willing to listen to my complaints correctly I decided to visit Don Valley Volkswagen. Richard listened to all of my issues I was having with my vehicle and sure enough they found all my problems and fixed them on my first visit's without having to return to have the problem dealt with again and again. Aside from waiting for parts for a vehicle which is at no fault to any dealer. Having said that they do have a very large inventory of parts so chances are they can get it repaired on the first day. Other dealers I have visited have always ignored my problems with my car and low and behold first visit these problems I had were confirmed and fixed! I will continue to use Don valley volkswagen and Richard to service my vehicle and recommend him and the dealer to others. More

Chloe was very honest and friendly right from the initial meeting. We were pleased with the overall experience, her customer service, her knowledge the vehicle and it's history. She assured us we were gettin meeting. We were pleased with the overall experience, her customer service, her knowledge the vehicle and it's history. She assured us we were getting a great car and that VW Eglinton stands behind the quality of the cars they sell both used and new 100% of the time. She went above and beyond to get a rust spot completely fixed (before we took posession) and instead of cheap material mats she was able to gift us with plastic durable VW quality mats. We appreciated that extra bit of care and effort she made. Keep up the great work Chloe! More