Dodge City Auto

My experience for first time at this dealership was AWEFULL Dodge City Service I took my truck in to Dodge City for diagnosis and repair of my factory installed electronic Brake Controller as it was not func Dodge City Service I took my truck in to Dodge City for diagnosis and repair of my factory installed electronic Brake Controller as it was not functioning properly. I explained when I made the appointment, it was working when I applied the Electronic Brake manually, however, the controller was not sending the signal to the trailer when the truck foot brake was applied. The appointment was for Wednesday June 3 I dropped my truck off at 0745 am and was called after lunch to pick it up. I attended and was advised by the service advisor Colin Barnes that the controller was not working and they had to order a new one. I questioned Colin if they knew when they could get one in as I was leaving for holidays pulling my RV to BC on June 6th. He advised that he was not sure if they could get one as it was back ordered! I advised him of my disappointment as I needed the controller functioning properly for my vacation. At this point Colin stated "if there is none available, there is nothing he could do. He then muttered he could not pull one out of the air." I went outside in frustration and called Auto Clearing Chrysler Parts. I asked the attendant on the phone if he could check on a brake controller for me to see if one is available. He ran my VIN and said he could have one here in Saskatoon overnight for me from the warehouse in Red Deer and asked if I wanted to order it as it was 242.00 plus taxes. I advised I would get back to him. I returned into speak with Colin and asked if he could confirm with your parts dept to see if perhaps they could check again to see if the controller was available anywhere as I really needed this fixed for my Saturday departure. Colin took the invoice and went to into the back behind the Parts. He returned 10 minutes later advising that they found a controller from another dealer and to return with my truck on Friday @ 0800 hrs. Colin then asked me to go to the cashier to square up. I questioned him on any charges as I had purchased extended warranty that was bumper to bumper. Colin stated that it was not covered so I went and settled up the bill paying $ 147.12 with my debit card for invoice # 400489 I returned Friday with my truck for 800 am. I got my daughter to pick me up and take me home as I live out of the city on an acerage. Colin called me at 12:18 according to my cell phone. He advised that they ordered the wrong part and my truck was not fixed. He advised me the best he could do was get me in first thing Monday am to get me on my way. I advised that this was not acceptable as I had camp sights booked into Alberta and BC starting Saturday and they could not be changed. Colin stated he was trying to assist and apologized for the error. I hung up the phone and called Okanagan Chrysler in (BC) and gave my VIN number to Jessie in Parts. He advised that he could get a controller (part # 56029431SAF) in for me and to bring my truck to their dealership to have it installed at 08:15 on Monday June 8. I picked up my truck and asked Colin if he could provide me with the correct part number so that I could ensure that Okanagan Chrysler had ordered the correct part. Colin provide me with (68146918AA) as a part number. I returned to my vehicle and called Jessie back at Okanagan Chrysler and he advised me that he had ordered the correct part number as the the number provided by Colin was the old part # and the one Jessie provided me was the new change up number for the same part. I drove to Kelowna on Sunday using my trailer brakes manually. I took my vehicle to Okanagan Chrysler for my appointment and they contacted me at noon advising my vehicle was fixed. I was then advised of the following. 1). There was nothing wrong with my factory brake controller switch. 2). They programmed it and it appeared to be working within specs. There was something wrong with the previous program. 3). They did not have to install the new controller. 4). There was no charges to me as this is covered in my extended service plan. 5). They could not answer as to why I was charged for this from Saskatoon and that I should take the matter up with the dealership that charged me for it. There are several issues here with the following at your dealership; A). The mis diagnosis of the electric brake controller. B). The service advisor telling me that they had checked for any available parts and they had not. I had to make the inquiry at another dealership and then plead with Colin to check with the parts guy to ensure they had checked for the part, knowing full well there was one available in Red Deer. Maybe they did tell Colin this I cannot say for certain. C). Colin telling me that my repair was not covered on my extended service plan, when in fact it is...! D). Being charged $147.12 to tell me my controller was not working when this was already know and it should have been covered on my extended service plan. E). Having to make two appointments for something that should have been fixed by your service technician on the first visit. F). Ordering the wrong part for the truck when you actually had the truck in your shop. Okanagan Chrysler ordered in the correct part without even seeing the truck from the VIN ( even though the part was not needed) G). Having to drive from Saskatoon to Kelowna using the manual lever for trailer brakes during this trip. I have emailed the dealership Contact Us tab off of their website twice in the last 8 hours and I have not had a phone call or email back regarding my complaint. I will be dealing with them upon my return from Vacation as this it totally unacceptable. Regards Ken Palen More

Treated me with respect and I couldn't be happier The previous fall I spoke with Bill (salesman) about Grand Cherokees, but in the end decided it was too much money to commit to while still in school. The previous fall I spoke with Bill (salesman) about Grand Cherokees, but in the end decided it was too much money to commit to while still in school. Bill was so kind and understanding and said he hoped I'd come back to see him when I was ready to purchase. Fast forward 8 months, I'm out shopping for a Cherokee Trailhawk this time, out of fairness I went to the other dealer in the city to see what they could offer me. To sum it up, I felt xxxxxx around, disrespected because I was a young female, and ultimately I felt my concerns were dismissed. I knew then I was going back to Dodge City. I didn't spend long tire-kicking because I knew exactly what I wanted already; Bill set straight out to find it for me. In the end, they found a match in another province and brought it in for me. Their finance department and sales manager KJ was super friendly, honest, and great to deal with as well. Overall, the experience buying my new Jeep Cherokee Trailhawk from Dodge City was so good; I would absolutely recommend them. I felt they took me seriously, respected me, treated me fairly and I didn't leave feeling like I got 'hosed' by shady sales tactics (like some other dealers). Most importantly, I'm in love with my new Jeep, and as long as the service side of things is as top-notch as their Sales side, I can definitely see myself going back there for my next vehicle purchase. More

Gary Polishak a very valuable employee! I recently purchased a brand new 15 Ram truck and was very impressed with Gary Polishak. I started my search on the used side of the business and end I recently purchased a brand new 15 Ram truck and was very impressed with Gary Polishak. I started my search on the used side of the business and ended buying brand new. Gary was very keen on his truck inventory knowledge on the used and new side of the business. Gary is not a pushy salesman but lays out the facts and makes it easy to make an informed decision. I would highly recommend dealing with Gary at Dodge City Auto. Next we dealt with K.J. in finance who seemed preoccupied with something else other then helping us. He needs to communicate to his customers more! In the end we left satisfied. My first experience with service was not great as Colin is a little stand offish. I will reserve comment until my next few experiences. Thanks Gary for the great service!! More

Thank You Dodge City! As newcomers to the Saskatoon area, it seemed a daunting task to find a dealership with the standards of excellence we enjoyed previously. Mission ac As newcomers to the Saskatoon area, it seemed a daunting task to find a dealership with the standards of excellence we enjoyed previously. Mission accomplished! Thankyou Kevin, Vidhin, Kerry, Darrell, the entire Dodge City team, for exceeding our expectations in every way. Our service turned shopping day was a pleasant, positive experience. Courteous, knowledgeable staff at every turn, going above & beyond to ensure we could make an informed choice & be completely satisfied with our decision. Again, mission accomplished! We are very happy with our new Laramie - our 3rd - and equally pleased & confident in choosing Dodge City! Thanks all! More

positive experience with Dodge City Auto I have just finished the purchase of a new Ram truck, from Dodge City Auto, where I received excellent service from sales representative, Tatum Bourd I have just finished the purchase of a new Ram truck, from Dodge City Auto, where I received excellent service from sales representative, Tatum Bourdages. Tatum was a pleasure to deal with, knew her product well, and was prepared to "go the extra mile" for her customer. More

Best car buying experience ever We recently bought a 2015 Jeep Compass from Bill at Dodge city auto. We have driven Hyundais previous to this and i can tell you we will never go bac We recently bought a 2015 Jeep Compass from Bill at Dodge city auto. We have driven Hyundais previous to this and i can tell you we will never go back after the wonderful customer service we received from Bill and Lianne at Dodge city. Bill went out of his way to find us the perfect vehicle at the best deal for our needs. I have since recommended him and Dodge city to people I know that are looking for a vehicle. Lianne was absolutely amazing in making the financing aspect of it very pleasant and painless for us. Kudos to Bill and Lianne at Dodge city auto. More

Great Service Just bought a new van and am very pleased with our salesman. Mike is very good he listens to what you have to say and then works his magic to get the Just bought a new van and am very pleased with our salesman. Mike is very good he listens to what you have to say and then works his magic to get the correct vehicle for you. We bought our last van from him and made sure to seek him out this time. We trust him. More

Great friendly service !! It was my first time dealing with Dodge auto city , But Vidhin was great and friendly that felt like i m dealing with them from years. Had great servi It was my first time dealing with Dodge auto city , But Vidhin was great and friendly that felt like i m dealing with them from years. Had great service and very happy with my new Jeep and Customer service from Vidhin , Lianne and Mark. Looking forward for long relationship with the dealerhip !!! More

Very Satisfactory I was very pleased with how well I was treated at Dodge City. Vidhin was a kind and considerate sales person. He has helped me out and was very patien I was very pleased with how well I was treated at Dodge City. Vidhin was a kind and considerate sales person. He has helped me out and was very patient with me as I tried to decide what I wanted. His advise was very helpful. He was a kind and considerate sales person who knew what he was selling and was easy to deal with. I would recommend Dodge City, and Vidin as an excellent representative. Sincerely, June Gorgchuck More

Great Service!!?? Tatum was there for us through the entire sale to show us the Jeep and it's options & to answer our many, many questions!! She got back to us right Tatum was there for us through the entire sale to show us the Jeep and it's options & to answer our many, many questions!! She got back to us right away. She cont'd her customer service even after we drove off the lot by making sure everything was working right and we were figuring everything out ok. KJ is very good at his job and helped us make the best financial decisons for our family. He worked around us continuously. Thanks guys! We are loving our Jeep and will reccomend you guys to everyone.?? More