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Destination Toyota Burnaby

Burnaby, BC

4.5
166 Reviews

4451 Still Creek Drive

Burnaby, BC

V5C 3Y5

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166 Reviews of Destination Toyota Burnaby

July 29, 2021

I’m a serious car buyer - yesterday was the 2nd time I walked. 1st time, no one offered to greet or assist, 20 minutes. bought an Acura. serious about RAV4, not on display, no offer to show me one. Nev More

by bigbriar
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sales Department
Jul 29, 2021 -

Destination Toyota Burnaby responded

Sorry to hear that. It has been very busy and tough to get staffed up correctly but that isn't the customers fault and we need to be better helping everyone who comes in. Appointments sometimes get priority and I would gladly review your situation with the General manager if you care to share any other details. dtbfeedback@destinationauto.ca

Jul 29, 2021 -

bigbriar responded

thank you for taking note. I am still looking for a vehicle. RAV4 was high on my list. I suggest you have a knowledgeable greeter AT the entrance… to welcome and direct the customer. It would soften anxieties as well as offer a sense of importance to the customer. Good Luck with that … Cheers, BigBriar

Jul 29, 2021 -

Destination Toyota Burnaby responded

Maybe we can still help you? If you wan to reach out to our sales managers directly you are more than welcome to. They are all on this handle dtbsmgrs@destinationauto.ca

July 28, 2021

Great service and lovely dealership! Chris was super helpful for making the decision on what car to get, he was great for providing all the options in a clear and concise manner. More

by Rachel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Holmsten, Sales Department
Jul 28, 2021 -

Destination Toyota Burnaby responded

That's great to hear. Thank you for choosing us!

July 26, 2021

Great customer support from beginning to end of the process. My advisor (Tim Wang) was really helpful, his answers were clear and where necessary detailed enough for me to make informed decisions quick More

by tonyw1118
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wang, Sales Department
Jul 28, 2021 -

Destination Toyota Burnaby responded

Thats Excellent :) So happy we could help you. We will tell Tim!

July 26, 2021

Very good experience in buying a car from this dealership. the process was smooth, and the car was ready for pick up with all the requested features in a few days. Martin Grinberg was absolute More

by Shervin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Grinberg, Sales Department
Jul 26, 2021 -

Destination Toyota Burnaby responded

On behalf of Martin thank you very much and thank you for choosing us :)

July 24, 2021

I like the service, Good, polite, helpful. Whenever I phone, he will phone back immediately and solve my problem. I am very satisfied the service. More

by claudia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Yuen
Jul 25, 2021 -

Destination Toyota Burnaby responded

Thank you for the kind words and thanks for choosing us

July 24, 2021

This is my first time to buy a car in this dealer. I got a really good experience,they have Nice stuffs,reasonable price. Recommend! More

by Fei Xie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wang, Sales Department
Jul 25, 2021 -

Destination Toyota Burnaby responded

Glad Tim was able to help you :) thanks for sharing

July 23, 2021

They have excellent service. Staff are polite and accommodating, very helpful. Thanks to Martin, our contact person for the very excellent service and to all the staff of Destination Toyota Burnaby More

by Ed Flores
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin, branch supervisor, credit processing lady, lady facilitating the car release., Sales Department
Jul 26, 2021 -

Destination Toyota Burnaby responded

Thank you for sharing your experience Ed. We will pass on your kind words to Martin :)

July 23, 2021

Andy was very helpful, he didn’t pressure us for any decision we should make. He answered all the questions we need to know. Very patient with me to explain the how to operate the computer inside the ca More

by leonormorgan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Wei
Jul 23, 2021 -

Destination Toyota Burnaby responded

Good to hear! We will pass on your kind feedback to Andy!

July 22, 2021

I was given excellent service by Steven and John. The whole process was effecient. I was kept updated by them for the status of the delevery time of my car. Highly recommend Destination to people I know. More

by Maggie Ye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Y. and John P., Sales Department
Jul 23, 2021 -

Destination Toyota Burnaby responded

Excellent! Appreciate the recommendation :) thanks for choosing us

July 22, 2021

The product advisor, Jonathan, knows the products and his customers very well. With his help, i able to find the car that most suit me. Highly recommend Destination to people i know. More

by Gary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Chan, Sales Department
Jul 23, 2021 -

Destination Toyota Burnaby responded

Thanks for sharing your experience Gary 🙂

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