Destination Toyota Burnaby

From the island and our 2021 Highlander hybrid died in New West. Westminster Toyota was useless ( couldn’t get us in for a month) so that was not going to help so we called Destination and they said they New West. Westminster Toyota was useless ( couldn’t get us in for a month) so that was not going to help so we called Destination and they said they would look at it between jobs. Then they called today and changed their story. If they would have told us yesterday that we couldn’t be helped, we would have tried elsewhere. Garbage service. I remember when Toyota was a great brand. So far less than impressed with the BC dealerships. More

I recently sold my father-in-law’s car through Destination Auto and it was actually an enjoyable experience. Like many I suppose, selling or buying a car can be a bit stressful. This couldn’t have Destination Auto and it was actually an enjoyable experience. Like many I suppose, selling or buying a car can be a bit stressful. This couldn’t have been easier! It’s largely due to Dimitri who was the person handling this used car sale. He was knowledgeable and very thoughtful in dealing with my elderly in-laws. Not only was he courteous but also accommodated their physical limitations. They were very pleased with how well he handled the sale and was very balanced and fair. I couldn’t more highly recommend Destination Auto or Dimitri! More

Send my 2018 Sienna to fix a noise coming from the draw door on the driver side. Problem was specifically stated but after 4 hours ($377), the sound came back after half hour of driving. Asked the service door on the driver side. Problem was specifically stated but after 4 hours ($377), the sound came back after half hour of driving. Asked the service what they have done, she said it was hard to track the noise as there were lots of sound in that vehicle. After testing the vehicle with another mechanic, the vehicle was fixed, another 3.5 hours, with a lengthy report with basically voice down to lube and tightening of door latches and hinges. P.S. 2018 sienna vehicle was bought from the same dealer and not driven for the passed 2 years with 56k mileage on it. CMI More

Unprofessional staff - I had a disappointing experience with Toyota destination so I'd like to share it. I submitted a trade in appraisal for my car and a day after, I received an email from "Dave" who pr with Toyota destination so I'd like to share it. I submitted a trade in appraisal for my car and a day after, I received an email from "Dave" who proposed me to book a test drive for RAV4. I asked him if it's possible for me to book for the same day at 5:30 pm and he was like "absolutely". I finished my job earlier in order to be able be there on-time. When I arrived, I shocked as Dave wasn't there. I know an emergency can happen to everyone but he should have informed me and also he had to ask someone in his team to assist with the customer. Thanks to Young Cheon, she did her best however there wasn't any prepared car for a test drive. She suggested me to test one of their RAV4 preowned which was much worse than my own Nissan Rogue with 51000 km. I brought back the car in 5 minutes, feeling really disappointed as they wasted my time. I tried to send an email directly to their customer service and management team instead of writing a review but couldn't find their email address. More

I HAD THE EXTREME PLEASURE OF DEALING WITH SALESMAN CHRIS HOLMSTEN. HIS VAST KNOWLEDGE OF TOYOTA IS VERY IMPRESSIVE. HE IS VERY POLITE AND FRIENDLY. HIS SENSE OF HUMOR IS AWESOME. HE ANSWERED ALL MY QUESTION HOLMSTEN. HIS VAST KNOWLEDGE OF TOYOTA IS VERY IMPRESSIVE. HE IS VERY POLITE AND FRIENDLY. HIS SENSE OF HUMOR IS AWESOME. HE ANSWERED ALL MY QUESTIONS AND IS VERY PATIENT AND HELPFUL. More

Service was bad I DO Not recommend use this dealer shop Service not no good shop Service not no good More

I can’t post on Google review because I am trying to give you one star , Horrible service , you guys not help full , You controls so much Google reviews, Yes Linda I agreed with you you one star , Horrible service , you guys not help full , You controls so much Google reviews, Yes Linda I agreed with you More

Me either I can’t post my review on Google , I can send you screenshot you screenshot More

Well I done everything , already Talked Carmin your General Sales manager but I don’t have any updates about my new car, I ordered six months ago now I am going to Vehicle Sales Authority of BC Good General Sales manager but I don’t have any updates about my new car, I ordered six months ago now I am going to Vehicle Sales Authority of BC Good luck More

I recently purchased a used vehicle from Destination Toyota, within three weeks of ownership the engine basically quit. I had the car, not a Toyota, towed to the dealer and then dealt mainly with Marcus Toyota, within three weeks of ownership the engine basically quit. I had the car, not a Toyota, towed to the dealer and then dealt mainly with Marcus, a Manager in the Used Car Department. I had not purchased a warranty as the vehicle only had 68,000 kms on it. Once the mechanics at DT had looked at the car it was towed over to a dealer that sold this brand. Marcus dealt with this dealer who took responsibility for the repair and provided a loaner vehicle. Marcus kept me informed as to progress with the situation. We now have the vehicle back in good working condition. I have no hesitation in recommending Destination Toyota based on the attitude and service that I received from them. More