Destination Toyota Burnaby

Unprofessional staff - I had a disappointing experience with Toyota destination so I'd like to share it. I submitted a trade in appraisal for my car and a day after, I received an email from "Dave" who pr with Toyota destination so I'd like to share it. I submitted a trade in appraisal for my car and a day after, I received an email from "Dave" who proposed me to book a test drive for RAV4. I asked him if it's possible for me to book for the same day at 5:30 pm and he was like "absolutely". I finished my job earlier in order to be able be there on-time. When I arrived, I shocked as Dave wasn't there. I know an emergency can happen to everyone but he should have informed me and also he had to ask someone in his team to assist with the customer. Thanks to Young Cheon, she did her best however there wasn't any prepared car for a test drive. She suggested me to test one of their RAV4 preowned which was much worse than my own Nissan Rogue with 51000 km. I brought back the car in 5 minutes, feeling really disappointed as they wasted my time. I tried to send an email directly to their customer service and management team instead of writing a review but couldn't find their email address. More

I HAD THE EXTREME PLEASURE OF DEALING WITH SALESMAN CHRIS HOLMSTEN. HIS VAST KNOWLEDGE OF TOYOTA IS VERY IMPRESSIVE. HE IS VERY POLITE AND FRIENDLY. HIS SENSE OF HUMOR IS AWESOME. HE ANSWERED ALL MY QUESTION HOLMSTEN. HIS VAST KNOWLEDGE OF TOYOTA IS VERY IMPRESSIVE. HE IS VERY POLITE AND FRIENDLY. HIS SENSE OF HUMOR IS AWESOME. HE ANSWERED ALL MY QUESTIONS AND IS VERY PATIENT AND HELPFUL. More

Service was bad I DO Not recommend use this dealer shop Service not no good shop Service not no good More

I can’t post on Google review because I am trying to give you one star , Horrible service , you guys not help full , You controls so much Google reviews, Yes Linda I agreed with you you one star , Horrible service , you guys not help full , You controls so much Google reviews, Yes Linda I agreed with you More

Me either I can’t post my review on Google , I can send you screenshot you screenshot More

Well I done everything , already Talked Carmin your General Sales manager but I don’t have any updates about my new car, I ordered six months ago now I am going to Vehicle Sales Authority of BC Good General Sales manager but I don’t have any updates about my new car, I ordered six months ago now I am going to Vehicle Sales Authority of BC Good luck More

I recently purchased a used vehicle from Destination Toyota, within three weeks of ownership the engine basically quit. I had the car, not a Toyota, towed to the dealer and then dealt mainly with Marcus Toyota, within three weeks of ownership the engine basically quit. I had the car, not a Toyota, towed to the dealer and then dealt mainly with Marcus, a Manager in the Used Car Department. I had not purchased a warranty as the vehicle only had 68,000 kms on it. Once the mechanics at DT had looked at the car it was towed over to a dealer that sold this brand. Marcus dealt with this dealer who took responsibility for the repair and provided a loaner vehicle. Marcus kept me informed as to progress with the situation. We now have the vehicle back in good working condition. I have no hesitation in recommending Destination Toyota based on the attitude and service that I received from them. More

I don't normally write reviews. I had a 6-day negative experience at this Toyota Dealership over my car's electric water pump and temp. sensor replacement. My check-in was efficient and Emily in Service w experience at this Toyota Dealership over my car's electric water pump and temp. sensor replacement. My check-in was efficient and Emily in Service was gracious and did all she could to help, but nearly all the involvement from management was unprofessional or incomplete. I have a 2010 Prius that I bough as a cert'd pre-owned from a dealership in 2012. I've only serviced it at Toyota dealerships. After dropping my car here on Friday morning, the service dept. called me and and said they couldn't figure out the problem, and asked if I would be willing to pay for 3 hrs of diagnositics on my car after initially being told it would take .5-1hr. We split the difference and agreed on 2 hrs' of paid diagnostics. After a half-day with my car, they told me the solution was to rebuild my engine. This would cost as much or more than the car is worth. Off and on, I spent 2-3 hours on the phone with a manager and was eventually told to replace my water pump and temp sensor, and not rebuild the engine. The communication was so poor I called Regency Toyota who I worked with before we moved across the city, and asked if they could help me make sense of what I was being told by Destination. Destination asked me to leave the car for the rest of the day and I was told to come get a rental. The next morning I was told that the tech was out sick and I was asked to come back 2 days later to get my car. I get it -- it's a pandemic. I have no issue with people staying home if they're sick. On Monday I was called and told they'd ordered the wrong part and they needed my car until Tuesday. We had to take our baby to the clinic so I asked them to find out if my partner could also drive the rental, but Destination didn't call me back about that. On Tuesday evening I came in to pick up my car. Because the service department was closed, I was told to pay and get my key from the sales department. The sales department didn't want to handle that, and told me the person who returns keys was 'out on a delivery' and I should wait for them to get back but 'it could be more than 20 minutes'. I left with the rental. I emailed the GM and head of the Service Dept. They didn't reply. When I went on Wednesday (6 days after dropping off my car), I introduced myself to the GM. He apologized and said the receptionist working in the sales department needed more training. He said he wanted time to digest what I'd emailed him and his Service Dept. head. I didn't hear from him again. I was told my bill for parts and labour came to just over a thousand dollars and they took off 44 dollars, so I paid 956 in the end. I got a 4pc. discount. I love Toyota and have had nothing but good experiences over the last decade. All the other dealerships I've worked with aced it. More

Good service from Martin and all departments ! This is what I want to say why it’s expect more than 15 words?? what I want to say why it’s expect more than 15 words?? More

Very reliable and understandable dealer.I will Very reliable and understandable dealer. I will definitely come back and referral it to all my friends and relatives. The only down side is need a s Very reliable and understandable dealer. I will definitely come back and referral it to all my friends and relatives. The only down side is need a shuttle service. More