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Destination Toyota Burnaby

Burnaby, BC

4.0
162 Reviews

4451 Still Creek Drive

Burnaby, BC

V5C 3Y5

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162 Reviews of Destination Toyota Burnaby

February 04, 2024

Great service from William at Burnaby location. I took my car in and he called me as soon it was serviced. I was happy with the experience. More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Feb 05, 2024 -

Destination Toyota Burnaby responded

Thanks for the kind review Amanda!

February 02, 2024

Took car in for a recall related service. Service advisor Isabella was awesome, informed me of the expected timeframe, and called me when the car was completed earlier than expected, which wa More

by AS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella
Feb 02, 2024 -

Destination Toyota Burnaby responded

Thanks for taking the time to leave a review!

February 01, 2024

Previous review removed by customer on February 6, 2024. Hopefully this dealership returns to the exemplary standard it was before 2022. More

by Grant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Department, Mark Ting
Feb 02, 2024 -

Destination Toyota Burnaby responded

Thank you for taking the time to share your valuable feedback with us. We're sorry to hear about your recent experience, and we genuinely appreciate your loyalty over the past six years. Your satisfaction is our top priority, and we would like to address your concerns directly. Please reach out to us at dtbservicefeedback@destinationauto.ca, so we can discuss your feedback in more detail and work towards resolving any issues. We value your relationship with us and look forward to the opportunity to improve your experience.

January 31, 2024

Helpful and professional staff: Martin, Ethan, Mike and Adam are all great. Thank you guys. More

by Alain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vanessa , Sales Department, Mark Ting
Feb 02, 2024 -

Destination Toyota Burnaby responded

Thanks Alain!

January 30, 2024

Exceptional customer service. Cheri Capadouca walked me through the service from start to finish and was helpful answering all my questions. The service was complete in a timely m More

by mustangfoley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheri Capadouca
Jan 30, 2024 -

Destination Toyota Burnaby responded

Thanks for taking the time to leave a review. We're glad that Cheri and the rest of the team did a great job.

January 29, 2024

Excellent service from the entry point to the end of service. Dorothy who helped us was very friendly and accommodating. She was terrific in providing details on the required services to be done in th More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy from the service department
Jan 29, 2024 -

Destination Toyota Burnaby responded

Thanks for taking the time to leave a review John! We're glad Dorothy and the team provided the best-in-class experience that you deserve.

January 28, 2024

I was happy with the service provided and I had a good experience with the Service Representative, Isabella. She keep me informed throughout the process and did a great job explaining the bill and answer More

by scott.mcbeath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella Iuliano
Jan 29, 2024 -

Destination Toyota Burnaby responded

Thanks for taking the time to share your experience Scott. We're happy that Isabella ensured that it all went smoothly.

January 28, 2024

My Advisor was very nice and kind to me. Thank you for your good job More

by jaejunlee99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Department, Mark Ting
Jan 29, 2024 -

Destination Toyota Burnaby responded

Thank you for your kind review!

January 21, 2024

Very good service. Keep up the good work. Just to fill in the minimum words requirement. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor: William Cheung
Jan 25, 2024 -

Destination Toyota Burnaby responded

Thank you for leaving a review Jeff!

January 20, 2024

Always a great experience visiting Destination Toyota Burnaby with their reminders, advice, and service for our vehicle. More

by stevendeandreger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Sales Department, Mark Ting
Jan 22, 2024 -

Destination Toyota Burnaby responded

Thank you for the kind words!

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