Destination Toyota Burnaby

Rude, Condescending and extremely poor customer service from the advisor at the service department. I have a lease that I took in for the third prepaid service and requested for cleaning as both the earlie from the advisor at the service department. I have a lease that I took in for the third prepaid service and requested for cleaning as both the earlier times the car was returned dirtier than when I it was taken in. The lady was so extremely rude and said I should opt out of cleaning as that is what happens with the automatic cleaning. There were boot prints on the door and mud on the floor mat too. She said the vacuum was broken and pointed out how dirty it was. She said I could take it to any other place. I left there in tears. I have never felt so badly treated at a service place.. quite the opposite. I has always been a great experience except at Destination Toyota. Maybe she was just having a bad day but it was still unacceptable. I will never buy a Toyota from them again. More

Great customer service at Destination Toyota Burnaby! Staff members are friendly, knowledgeable, and helpful to give you the best deal with most benefit for you. Staff members are friendly, knowledgeable, and helpful to give you the best deal with most benefit for you. More

A very pleasant experience at Destination Toyota Burnaby with the Product Adviser, Ryan Hong. I had to place a factory order for 2021 4runner and the vehicle arrived much earlier than expected. I would high with the Product Adviser, Ryan Hong. I had to place a factory order for 2021 4runner and the vehicle arrived much earlier than expected. I would highly recommend to my family and friends. More

A pleasant experience at Destination toyota with Neo Chan. Excellent service I got during my visit. And also a very knowledgeable person and knows what he is doing....thank you so very much!!! Chan. Excellent service I got during my visit. And also a very knowledgeable person and knows what he is doing....thank you so very much!!! More

Excellent service. Young Cheon was very friendly and knowledgeable! She answered all of our questions thoroughly, and provided us with a great deal within our budget. knowledgeable! She answered all of our questions thoroughly, and provided us with a great deal within our budget. More

The experience was very good, the new vehicle was ready, the process was smooth. We got all the answers for our questions and the car , so far, is amazing. the process was smooth. We got all the answers for our questions and the car , so far, is amazing. More

Excellent service, Jonathan was extremely knowledgable and helpful throughout the entire process, and helped us get the car that we wanted and needed for our circumstances! and helpful throughout the entire process, and helped us get the car that we wanted and needed for our circumstances! More

It was our first visit to Destination Toyota. Our Product Adviser, Jonathan, was very kind and knowledgeable. He answered all our questions and helped with the rest of the process. We left with a new car and Adviser, Jonathan, was very kind and knowledgeable. He answered all our questions and helped with the rest of the process. We left with a new car and very good experience overall. More

Everything was super easy and staff were helpful and knowledgeable. Overall very positive and great experience and would recommend to any and all family and friends. knowledgeable. Overall very positive and great experience and would recommend to any and all family and friends. More

Had an excellent experience with Larry Nguyen and Phoebe who were always responsive over email to answer all our questions, and were very friendly and knowledgeable when we picked up our 2021 Toyota Sienna. who were always responsive over email to answer all our questions, and were very friendly and knowledgeable when we picked up our 2021 Toyota Sienna. They walked us through every feature of the car and walked us through the paperwork process. More