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Davis Chevrolet
Airdrie, AB
850 Reviews
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850 Reviews of Davis Chevrolet
July 04, 2019
Repeated issues after buying Certified truck * updated july1 We purchased a 2016 Duramax Silverado from Davis. On the test drive I noticed that the wheel wasnt straight and it pulled to one side. I had asked the We purchased a 2016 Duramax Silverado from Davis. On the test drive I noticed that the wheel wasnt straight and it pulled to one side. I had asked the sales man to make sure that the truck got a wheel alignment prior to us picking it up, which he said would be done. We picked the truck up, and as soon as we left, i noticed that it still did the same thing. however we were busy (it was a sat) so i was going to wait till monday to discuss. On the Sunday, i took a look under the truck to see if i could see anything going on and noticed there was grease all over the inside of the drivers rim and wheel well. At which time, i again texted/emailed to let the salesman and used sales Manager what issues i was having. as well that weekend we noticed that the back up camera was full of condensation ( on our test drive we thought it was just dirty). we were told to bring it in on weds and they would look. we did. I explained to the service adviser my concerns and issues, 1.Grease in wheel and a hole in the CV boot i saw 2. Steering was off 3. Pitman arm seemed loose ( i did get under truck and look, as well i mentioned that the front driver tire was feathered wear on outside edge) 4. Camera was cloudy 5. The phone charger in console didn't work we couldn't leave the truck for days as its my wife and 20month old kids only transportation. so they called and told us to come pick it up, as they needed to order parts from the US, and we were heading to Ontario for a wedding that Sat and they could have the truck for a week. We returned and my wife went and picked up the truck. She was told that the steering was fine, the camera wasnt under warranty, ($340) and that the charger worked, even though the GM site said it should charge our phones, it was probably our phones that was the issue. As well we noticed 2 scratches down the passenger front fender that were not there when we had dropped it off. At this point i drove the truck again, and it still seemed like it needed an alignment, so i took it and paid to have one done at another chevrolet dealer (Shaganappi), they did find that it needed an alignment, and also informed us that the CV boot on drivers was leaking. ( this is the same boot that we just had fixed). I again informed Davis, and sent them the information from Shag and told them how upset and disappointed i was. They asked for one last chance to fix and make it right, and i agreed although at this point i didnt feel comfortable. within the next day, a service engine light came on in the truck, so when we dropped it off we asked them to see what it was. I had also asked again that the Used sales manager and or Service manager personally take my truck out on the highway and drive it and feel the steering wander that i still felt (it was better after the alignment but still not completely solved). Neither of them ever took it out. The service manager just kept saying, no its better a tech or head tech take it out. but thats not what i wanted. They called the next day and said the truck was fixed and ready for pickup, however the engine light was for a DEF heater that needed to be ordered from the US and there was no estimated ETA, however because its summer we could drive the truck and they said if it went into limp mode to bring it back. However at this point i was so frustrated that I called Shaganappi and asked their parts department if they could get a DEF heater, and they said YES! they had 4 in stock. !!. I called Davis back and they seemed surprised and asked me to leave the truck and they would get one from Shag and put it in. At this point, I have had enough of the Davis team, and we picked the truck up and tomorrow it will go into Shag to get the parts fixed, as well i spoke with the Service manager and he is going to personally come with me for a drive and let me know what he thinks of the steering. I am so disappointed in the entire Davis team. We also had a very bad experience with the actual buying of the truck and the sales team, that is in another review. I had contacted the dealers group, they put me in contact with Managers. they seemed to care at first, then they slowly disappeared when more issues came up. We are not rich, this was a HUGE purchase for us at 65k for a used truck. We feel that all Davis cares about is the sale, pressuring people into buying vehicles and if there is issues they don't seem to care to take care of their customers. We have given them more then once, twice, three times to make this right. If anyone is thinking that the small town dealer is better, maybe think again. I have again contacted Davis Owners group, as i would hope that maybe if the owners hear the entire story, they can put into place something that others dont have to go through what we are going through. Sincerely Completely disappointed customer. *Update -july 12, 2019 Michael and the management staff at Davis (including owner) have made things right. They dealt with the costs associated with us getting the items dealt with at another dealer. They have reviewed the time line and the incidents and have discussed with all involved. We went to them in the first place for this type of service and relationship. We do prefer small town dealers, we don't feel like a number. We live the truck and now that Davis stepped up and admitted and fixed thier mistakes we believe it was a series of events that weren't typical. We hope the remaining years of service we get from Davis goes as smooth as this last trip. Thanks to Mike and the rest of the people involved. More
by mikez
Employees Worked With
Michael Heddema , Jordan Laporte, Logan James, Brennon Monkman
June 30, 2019
Awesome Experience It was a flawless experience. I left feeling confident with my purchase. They gave me a great deal that I couldn’t refuse! I went in test drove the ve It was a flawless experience. I left feeling confident with my purchase. They gave me a great deal that I couldn’t refuse! I went in test drove the vehicle I wanted, but was apprehensive about the color and not having all wheel drive. Kailey was able to find the color and the style I wanted with in my price range. The team stayed late to get everything delegated for me and have my new vehicle ready by the next morning. Even when we came across and issue with the vehicle I purchased. They had it in and out perfect fixed in little to no time. I will definitely be coming back for future purchases More
by Kperra1
Employees Worked With
Macy Smiley, Bonnie Saraceni, Kailey Parkin
June 06, 2019
Dealing with Davis was a pleasure Dealing with Davis was a pleasure, they bent over backwards to accommodate you. Phone reply’s were done promptly and at times work was done after hour Dealing with Davis was a pleasure, they bent over backwards to accommodate you. Phone reply’s were done promptly and at times work was done after hours. Michael More
by Typhoon0002
Employees Worked With
Jarett Schneider
June 04, 2019
Great experience at Davis Shout out to Andre at Davis Chevrolet! I purchased a used vehicle from this dealership recently, and he made the process so quick and easy. He was als Shout out to Andre at Davis Chevrolet! I purchased a used vehicle from this dealership recently, and he made the process so quick and easy. He was also very personable and professional, which made my decision to purchase at Davis a lot easier. He was fast to respond to any inquiries, and went above and beyond to offer the best price for the vehicle overall and on my trade in. I was also impressed with the time, effort and work that they put in to the vehicle I was purchasing, and was happy to receive comprehensive service records. I also worked with Bonnie in the finance department, who I appreciate for providing me answers to my many questions about warranties. She also worked to offer a discounted warranty price, and found the best interest rate for my loan. Overall, other than some confusion/hesitation on my end around the overall financing warranty options available, a great experience at Davis Chevrolet. Thank you to Andre and Bonnie for their support and guidance throughout the process! More
by rainbowinthedark_
Employees Worked With
Andre Lorieau, Bonnie Saraceni
May 29, 2019
Very helpful and friendly staff I was in the market for a new vehicle for my family and was put in touch with Kailey. Kailey was very knowledgeable and helpful with helping me find t I was in the market for a new vehicle for my family and was put in touch with Kailey. Kailey was very knowledgeable and helpful with helping me find the right vehicle for my family. Thank you Kailey for making the purchase a positive experience. More
by TylerW
Employees Worked With
Carly Huskins, Glenn Smaha, Kailey Parkin
May 06, 2019
Always exceeding my expectations This is my third truck from Eunice @ Davis and every time she has gone beyond my expectations to find me the right truck, from the time that I hint I This is my third truck from Eunice @ Davis and every time she has gone beyond my expectations to find me the right truck, from the time that I hint I may be in the market for a new truck until I sign on the dotted line, the experience is exceptional. The first step in exceeding your customers expectations is to know there expectations......... More
by Jim C
Employees Worked With
Eunice McKinnon, Amber Fehr, Kris Trygg
April 29, 2019
Very easy to deal with. My wife and I were in the market for a used vehicle. We browsed the lot, found one we liked and were pleasantly assisted very quickly. Kailey was very My wife and I were in the market for a used vehicle. We browsed the lot, found one we liked and were pleasantly assisted very quickly. Kailey was very friendly and easy to deal. We would recommend this dealership. More
by PAW24
Employees Worked With
Kailey Parkin
April 18, 2019
Positive Experience My positive experience at Davis Chevrolet was due to working with Jordan Laporte. Jordan went well beyond what could be expected in his willingness to My positive experience at Davis Chevrolet was due to working with Jordan Laporte. Jordan went well beyond what could be expected in his willingness to secure information associated with vehicle inventory, vehicle customization options, financing options, trade-in valuation and process, insurance and ownership and timing for execution of our deal. Jordan was very swift and professional in all of his communications and offered a low-stress, high-confidence environment that made a new vehicle purchase (+ trade-in + financing) very easy and enjoyable. More
by ScottA
Employees Worked With
Jordan Laporte
April 09, 2019
Sales Experience! We bought a ford explorer in Late Jan. The very next day it started giving the warning signs TPMS fault.When we took it to the store the very next da We bought a ford explorer in Late Jan. The very next day it started giving the warning signs TPMS fault.When we took it to the store the very next day they fill up the air and say its becuase of the weather as it was too cold. The fault still stays the same tilldate and everytime we call we get the same answer. Wonder wat the weather should be like for the fault to rectify may be i should be taking a road trip to mexico? The experience when you step in is very welcoming. once the product is out on the road thats it.... After leaving 2 voicemails and visiting personally at the store and leaving a message to give us a call about a month later i am still waiting for sales manager -Jarett Schnieder to give me a call. He will pass you right by and will act as if he has nothing to do with you. The radio always echoes go local.... i wonder if it was a right decision if you are treated as such when you are local? More
by rohitkewalramani
Employees Worked With
Jarett Schneider
April 07, 2019
Great experience! Both Mason and Tzana were great! They made it really fun. Best experience I've ever had in a dealership. Tzana even drew me an autographed picture. Both Mason and Tzana were great! They made it really fun. Best experience I've ever had in a dealership. Tzana even drew me an autographed picture. More
by Deanlillie
Employees Worked With
Tzana , Tzana Whiffen
