Dartmouth Chrysler Jeep Dodge

Excellent Experience! From the moment your Service Reception Pro, Laurie, offered her warm and welcoming greeting until I was dropped off by your courtesy shuttle driver, m From the moment your Service Reception Pro, Laurie, offered her warm and welcoming greeting until I was dropped off by your courtesy shuttle driver, my experience with Dartmouth Dodge's Service Department was outstanding! Laurie went the extra mile to ensure my personal service needs were going to be addressed. While in the service bay, I dropped one of my bags on the floor, breaking a bottle of red wine which made a terrible mess! Immediately, the staff were there to help! Casey Thompson hosed the area down and brought me plastic bags to take my stained belongings home, and she did it all with a smile! You should give her a raise! Tom MacPhee good-heartedly assured me that it wasn't a problem, and despite being very busy he looked after helping me get the service I needed for my 2016 Jeep Compass. After all this your shuttle driver, Steve Dawson, was kind enough to stop by the nearest NSLC so that I could replace the broken wine bottle, dropping me in my driveway happier than I'd been all day! Finally, Matt Hall called to thank me for sending the dealership an email, explaining how my experience there was so great. Now that's how a business becomes successful! It's a pleasure for me to rate your dealership online! An excellent experience, given to me by the awesome people at Dartmouth Dodge! Thank you! Ralph Hudson More

Great guy! Greg was all over this sale, he knew what I wanted, and made sure he found it! I wish all sales people were like him! Greg was all over this sale, he knew what I wanted, and made sure he found it! I wish all sales people were like him! More

dodge journey we are very happy with our Dodge Journey ....we were looking for quite awhile for a new to us vehicle ....and seen your add in the paper !!!! we are very happy with our Dodge Journey ....we were looking for quite awhile for a new to us vehicle ....and seen your add in the paper !!!! More

Excellent customer service Out of all our past purchases from other dealerships, we have had the most positive experience in dealing with Dartmouth Dodge. The staff are friend Out of all our past purchases from other dealerships, we have had the most positive experience in dealing with Dartmouth Dodge. The staff are friendly, knowledgeable and made sure all our questions were answered. We've never received messages previously to make sure all was going well with our new purchase; Michael took the time to do same. I would highly recommend Dartmouth Dodge to anyone looking for a new vehicle! More

It was the best experience I have recently purchased a used car from him and it was the best experience. First, he gave me more than enough time to look around and try the c I have recently purchased a used car from him and it was the best experience. First, he gave me more than enough time to look around and try the car. I could do test driving around the dealership by myself so I felt more comfortable while test-driving. Second, he trusted his selling cars and me. When I asked him to if I could take the car to a third-party inspector, he never hesitated to do that because he was confident himself that he sells only excellent condition cars. As expected, it turned out the car to be the best condition. Third, he is very responsive. Whenever I had questions, I called him or send a message, and he quickly responded about my questions. I am very satisfied my car and I strongly recommend him More

Purchase of Chrysler 200 - No pressure & honest exchange Purchased new Chrysler 200 with my desired features over two sessions. No direct pressure to buy and honest exchange of information between dealer Re Purchased new Chrysler 200 with my desired features over two sessions. No direct pressure to buy and honest exchange of information between dealer Rep Lloyd Negus and me. He sourced extra information to answer my long list of questions. Lloyd had extensive knowledge of the industry and shared information from that experience to help establish a level of trust that does not always occur in dealer / customer relations. The end deal was fair and with no regrets on my part. The vehicle is living up to my expectations. More

Awful Customer Service -- how he treats a single woman! PLEASE READ AND SHARE REGARDING DARTMOUTH DODGE: I recently was in the market to purchase a new SUV. After going to several dealerships in the HRM PLEASE READ AND SHARE REGARDING DARTMOUTH DODGE: I recently was in the market to purchase a new SUV. After going to several dealerships in the HRM I decided to purchase a 2016 jeep Cherokee North from Dartmouth Dodge. I spent 4 hours dealing with the sales associate over 2 days to negotiate a deal I was comfortable with and I thought they were as well. The manager agreed to all the terms or so I thought. I scheduled an appointment to pick up the vehicle and to my knowledge we were all set! As I walked into the dealership I was met by the sales associate who began to discuss the conditions of the warranty that I was paying extra for. I stated the terms we discussed and he left for 10 -15 minutes. He came back to ask me how many kms/year I drive. I told him at this point it didn't matter I wanted the warranty that was negotiated. He left again and about 10 mins later the manager Sid Skeffington came back and very sweetly told me he was there to re negotiate the terms of the warranty. I frankly and admittedly not politely told him I would not be "re negotiating" as if I chose to re negotiate at this point Chrysler wouldn't hear of it and I wanted the warranty that was agreed on. At this point Mr. Skeffington became angry and rudely stated that how a negotiation works is I am to sit, listen and be quiet while he speaks. Again I told him I was not there to negotiate and I wanted the terms we agreed upon. Mr. Skeffington stood up and told me he didn't care if I walked then and my business was not needed. I told him I had 2 vehicles pending on this deal and asked if he was going to let me walk. He said negotiating was done and if I wanted to walk then to do so. I told him I wanted my deposit which he rudely stated I would get it. I told him I wanted it now. He yelled to the sales associate to get it for me and walked away and was never seen or heard from again. I had 3 people apologize on his behalf for the way he spoke to me and for getting involved at this point and suggest he be reported. I am yet to hear from him or the owner. It is truly my belief the negotiation that was approved by this manager was not giving Dartmouth Dodge the profit they usually get and the manager planned to nicely sweet talk into renegotiating and when it didn't work he became ugly with the intention of making me walk. Well it definitely worked and at this point it doesn't have to do with the vehicle but the actual way a manager treats a customer or a man treats a woman in the "car world." More

Jeep Grand Cherokee purchase Very informative during the overall purchase process. Followed up afterwards and our salesman Tony was very respectable upon each decision we made alo Very informative during the overall purchase process. Followed up afterwards and our salesman Tony was very respectable upon each decision we made along the way. More

First time car buying experience! Mike was recommended to me by a friend and I was not disappointed! He made the experience less stressful and difficult than I expected. Getting there Mike was recommended to me by a friend and I was not disappointed! He made the experience less stressful and difficult than I expected. Getting there was the hardest step. Arlene and J.R. were great as well, very helpful and friendly. Thank you guys for getting me on the road! More

So Good We Came Back for More! If you are like me, you really enjoy taking possession of your new car, but the process from the time you first walk in the door to signing off on a p If you are like me, you really enjoy taking possession of your new car, but the process from the time you first walk in the door to signing off on a purchase is not something you look forward to. Last year our family took a huge leap and purchased a Grand Cherokee after having been a 2-car Honda family since 1982. We wanted a true SUV deisel and that led us to our choice. Our Sales Consultant at the time, Wayne Cobb, actually made that dreaded buying experience pleasant, which you might think is understated, but for me it represented a huge improvement from past experiences. He said we wouldn't regret our choice and we haven't (it's the only vehicle we have ever owned that I use the word "love" when I talk about it). As good as all our vehicles have been in the past, the Grand Cherokee evokes the feeling of supreme satisfaction every time I hop in and go. He also said you will find that this dealership will take care of you by always going the extra mile to ensure your needs are fully met because their focus is on customer satisfaction. In the 16 months since our purchase of the Grand Cherokee, I can attest to the fact that where something merited attention from my perspective, the dealership was not only quick to respond, but on non-routine matters, always exceeded my expectations. So, fast forward to October 2016. My wife's CRV is beginning to show its age. It should come as no surprise, based on what I have just said, that the first thing I did was to drop by to see Wayne. We worked together for a few weeks to find the right fit for my wife, which ultimately was a Jeep Cherokee High Altitude. I told him up front that a decision to purchase wasn't a certainty, but we wanted to look at our options. Unfazed by the possibility of not making a sale, Wayne was terrific and generous with his time. There was no pressure at any point. Because the 2017s were starting to come in and we were looking for a 2016, locating options took more effort which Wayne happily did for us. He also patiently responded to my queries and requests, offered some valuable insights and did it all with a sense of humour and in a sincere effort to ensure that whether we purchased or not, he did all that he could to support us in our decision-making. Knowing who you are buying from is just as important to me as knowing about what I am buying and Wayne left my wife and I both feeling extremely good, again, about who we were buying from. As an aside, whenever my wife or I am in the dealership, if Wayne spots us he always calls us by name and makes the effort to check in on how we were doing in general and with the vehicle. It's the personal touch and we appreciated it. If what I have just told you resonates, I urge you to consider giving Wayne the opportunity to help you in the superb manner in which he has helped us over the course of two purchases. I also would like to acknowledge J.R. Kelly, the Business Manager we dealt with for the second time. He did an exceptional job of walking us through options, disclosing things to consider, and ushering through the signing process. Just like Wayne, J.R. never rushed or pressured us, patiently answered every question and seemed genuinely concerned that our experience with him be a very positive one. It was an easy decision to return to Dartmouth Dodge for our second Jeep purchase based on our previous experience and Wayne and JR's efforts this time only reinforced the deep sense of satisfaction we have felt since our first Jeep purchase. More