Dartmouth Chrysler Jeep Dodge

The level of customer service was completely unacceptable. I received no updates on my vehicle whatsoever. I had to go online seven separate times requesting a callback, and not once did anyone unacceptable. I received no updates on my vehicle whatsoever. I had to go online seven separate times requesting a callback, and not once did anyone follow through. On top of that, I called three times and couldn’t even get someone to answer the phone. For a $100,000 vehicle purchase, this lack of communication and accountability is extremely disappointing. To make matters worse, we brought in an electric vehicle, yet were given a loaner that required gas and were expected to cover the fuel costs. That is completely unreasonable and should never have been expected under the circumstances. Additionally, our vehicle was returned to us only partially charged, which further reflects the lack of attention to detail and customer care. The only exception was Karen in finance, who was the only person willing to help and actually get any response regarding our vehicle. She also committed during the purchase to providing a loaner vehicle, which was one of the few aspects of this experience that met expectations More

The best service. In and out in less than 15 minutes and the staff were amazing and very friendly In and out in less than 15 minutes and the staff were amazing and very friendly More

Fast and easy to talk to service people. Finally fixed my account!!! 👏👏 I need another word🤣🤣 Finally fixed my account!!! 👏👏 I need another word🤣🤣 More

Great friendly service. Arrived at 7:30 for my appointment i was in and back out within a hour fast and courteous Arrived at 7:30 for my appointment i was in and back out within a hour fast and courteous More

From the moment I entered the building I felt welcomed. It was a very warm and inviting atmosphere. The salesperson Jack was extremely helpful and very genuine. If he didn’t know the answer, he found someo It was a very warm and inviting atmosphere. The salesperson Jack was extremely helpful and very genuine. If he didn’t know the answer, he found someone who did. He will be their top sales person in a couple of years. The finance person Karen was so calming and professional. She is very efficient. The whole vibe there was impressive. They have a dog friendly environment which is nice to see. I will certainly go back for my next vehicle. More

Chris in service is awesome! Good customer service is rare these days but he takes care of me and I’m sure all his customers with professional service. Good customer service is rare these days but he takes care of me and I’m sure all his customers with professional service. More

From start to finish, I had a great experience. The entire team is phenomenal. I will definitely return when it's time for another vehicle. The entire team is phenomenal. I will definitely return when it's time for another vehicle. More

Needed to have my Dodge Ram truck serviced after an emergent issue disabled the vehicle unexpectedly. Service team was very responsive and supportive and guided me through what needed to be done The emergent issue disabled the vehicle unexpectedly. Service team was very responsive and supportive and guided me through what needed to be done They addressed my needs professionally and promptly and with a friendly attitude More

Very courteous crew pleasant and accommodating! ! Keeping in touch with reminders for upcoming appointments is great!! ! Keeping in touch with reminders for upcoming appointments is great!! More

Staff were helpful and efficient; each person we worked with was knowledgeable and tried to get to know our family as well as our needs. with was knowledgeable and tried to get to know our family as well as our needs. More