Dalmar Motors - Service Centre

When purchasing or leasing you vehicle everyone will be nice and there are no issues but if you run into a problem they will argue with you and you will have to fight with them to get anything done to your nice and there are no issues but if you run into a problem they will argue with you and you will have to fight with them to get anything done to your vehicle even though it is 100 percent the fault of Volkswagen. Not going to get into the details but I won’t be getting another VW. The sales staff are great and the financing team too but the service department are not helpful and I am glad I will never have to deal with them again. VW has quite a few issues at the moment. The Atlas is a disaster as they have a whole Facebook group with all the issues with that vehicle and they are contemplating shutting down factories in Germany with the money they have lost with electric vehicles so I feel bad for the service team as they have to cover for inferior vehicles being built. Still no excuse for arguing with customers when the problem is with the vehicle quality. More

The dealership made purchasing a new vehicle a pleasure from start to finish. I could not have asked for a better customer experience than what Dalmar provided! from start to finish. I could not have asked for a better customer experience than what Dalmar provided! More

Charge for oil change I didn't requested. motor oil been I changed one week old. Changed some parts didn't needed like screw. The bill came 248 dollars. I drove out lot white smoke coming out motor oil been I changed one week old. Changed some parts didn't needed like screw. The bill came 248 dollars. I drove out lot white smoke coming out the exhaust. The drained the good oil the put some cheap oil and filter. More

Despite informing the staff and Manager (Michael Dalgish) that I had a medical condition, and medical exemption that prevented me from wearing a facemask, I was denied service. Apparently, it's ok for them t that I had a medical condition, and medical exemption that prevented me from wearing a facemask, I was denied service. Apparently, it's ok for them to discriminate against people with medical conditions. Furthermore, I was told from the Dealer Principle that "hope you soon understand “when are in it together” means thinking of others and not just oneself" Basically the Dealer Principle told me that my medical condition is BS, and I'm just being selfish. That's Dalmart motors professionalism in a nutshell. This will be my last Volkswagen vehicle. More

Absolute garbage customer service from this man. If you hate your job find a new one Apparently their cars only last 20,000km and then they wash there hands of it hate your job find a new one Apparently their cars only last 20,000km and then they wash there hands of it More

Vw driver Delmar it's the worst dealer in Canada . Do not go there !!! The worst service and memagment ever !!!! How do they survive for so many years ??? Delmar it's the worst dealer in Canada . Do not go there !!! The worst service and memagment ever !!!! How do they survive for so many years ??? More

Service the absolute worst! The service staff are completely incompetent. A problem that took over 2 months and 4 visits was never resolved. Another dealer identified and correct The service staff are completely incompetent. A problem that took over 2 months and 4 visits was never resolved. Another dealer identified and corrected the problem in 1 hour. Additionally, when you express frustration, they are condescending, arrogant, and unprofessional. Absolutely avoid this dealer! More

I do not have any support for my volkswagen tiguan 2010 yesterday I went for a filter that has the rear differential and I was surprised with the response that the seller of parts gave me I could only get yesterday I went for a filter that has the rear differential and I was surprised with the response that the seller of parts gave me I could only get it aftermarked because they did not sell it then what backup do I have in a Volkswagen for just one part as normal as a filter More

Fantastic service, very helpful, knowledgeable and friendly. I was surprised to see that my brand new car required some replacement of items within weeks of purchase, but the service folks were great, and the ex I was surprised to see that my brand new car required some replacement of items within weeks of purchase, but the service folks were great, and the experience with them really made me feel better about the situation. They were extremely friendly, and accommodating to my work schedule and very efficient - the car was ready very quickly, with the bonus of being cleaned up beautifully. Great service, great team. More

Great customer service I bought a tiguab off Mike last year. I came for my annual oil change today and had a few questions on the radio and Mike was there to help me with it I bought a tiguab off Mike last year. I came for my annual oil change today and had a few questions on the radio and Mike was there to help me with it. Great service ! More