Dalmar Motors

Worst dealership in London, Ontario - lived here for 50+ years, and have never experienced such terrible customer service - totally dishonest sales team. Believe me, if you are searching for an Audi vehicl years, and have never experienced such terrible customer service - totally dishonest sales team. Believe me, if you are searching for an Audi vehicle, your best to look elsewhere, it's worth the drive out of town!!!! More

I have had nothing but problems with Dalmar since buying a brand new car from them a month ago. Horrible service, I have been treated like an annoyance to them while dealing with a list of problems with th a brand new car from them a month ago. Horrible service, I have been treated like an annoyance to them while dealing with a list of problems with the car since day one. They are horribly disorganized and once they have your money they do not care about you. I have only driven my car for 3 consecutive days since owning it due to major problems and they have not offered me a thing, let alone shown any empathy. Details are below: I signed for brand new Jetta Sportline on August 29th. It was agreed that I would pick the car up on October 3rd. Went to pick up my car. Windows were not tinted as stated in the deal and there were 2 deep scratches in the front bumper. Car was returned to me after being tinted and the front bumper re-finished. The clear coat had runs throughout the bumper and there were several bubbles in the paint by the headlight. Brought the car back into the body shop the next day, they were not able to wet sand some parts to repair it I was instructed to come back on Monday so they could refinish the bumper again. Over the weekend I discovered that there was water leaking into the interior of the car and pooling on the floor of the passenger side of the vehicle. The vehicle smelled musty due to this leak. I brought it in right away to show Nick in the service department. I also discovered that the weather stripping around the sunroof was cracked in several places. Lastly, there was a loud squeaking coming from the front dash. I brought the car back to Dalmar to have the bumper finished and notified the General Manager about the 3 issues that had been noticed over the weekend. I expressed my disappointment in the service I had received thus far, I was yet to receive an apology for anything. The bumper and sunroof weather stripping were repaired. I was notified that the leak was not coming from the AC drain and they couldn't find it. The car was returned to me at the end of the week. They forgot to look into why the car was squeaking so I made another appointment to bring the car back on Monday to have it repaired again. Over the weekend the car continued to leak and interior was soaked yet again. Brought my car back for the appointment notified them that the leak is still not fixed and expressed my serious concern about this issue. The phone call I placed to the General Manager was not returned, rather he forwarded my voicemail to the service department. Car was returned to me a week later after fixing the leak which was apparently coming from a manufacturing error under the car which was resealed after having a leak specialist look at the car. The squeaking was fixed by replacing a piece of the panel in the dash. I drove the car over the weekend and yet again, the passenger side of the car is soaked from the same leak. I brought the car back for the third time to fix the leak alone. To make matters worse when I signed for this car I was offered a recent graduate discount of $750, even though I was not a recent graduate I was told as long as my boyfriend brought in his degree and co-signed for the car I would be eligible for the discount. I was called over the weekend by Mike in Finance to let me know that my financing was rejected by VW Finance because my boyfriend needed to be the primary owner of the car and I would have to be on the contract as a co-signer in order to get the discount. I told him that would not work for me and informed me that they would have to make a new contract without the discount if I did not put the car in his name. Completely obscured as this was not my mistake. I signed for this car at the end of August and am now into the last week of October with a rental. The longest I have been able to keep this car since I've owned it has been 3 consecutive days. The only people at Dalmar who have showed concern and empathy for the nightmare I am in have been Ken from the body shop and Chris from the service department. Dennis the GM has had many excuses for the above issues and has not done anything accept offer me $100 service credit after I went to him to express my concerns. It has gotten to the point where I feel like I am an annoyance to them, when in fact I just want what I signed for, a car without a list of problems. More