Dalmar Motors

Used GTI purchase from out of province made simple by Dalmar I have just returned home with a 2015 GTI purchased from Dalmar Motors in London. Having found the car I wanted on VW Canada's CPO page, I contacted D I have just returned home with a 2015 GTI purchased from Dalmar Motors in London. Having found the car I wanted on VW Canada's CPO page, I contacted Dalmar by phone. Conor Sullivan patiently and enthusiastically helped me through the process by phone, even capturing and sending additional photos of particular parts of the car so I could review before coming from NS to ON to view the car. After making deposit on the car I drove my TDI trade-in from Halifax to London (1997km), test drove the GTI and closed the deal. A month later I returned to Dalmar to pick up the GTI for delivery to NS. Every Dalmar team member I met during my two visits was welcoming, helpful, cheerful and enthusiast about being at work. Willie Mates was immediately welcoming, Robert Rose made transactions straightforward and thoroughly and knowledgeably discussed all facets of the warranty, and Conor Sullivan not only put up with my multiple emails and calls, but picked me up at the airport when I returned for the car. Service techs and Conor were even willing to have the car up on a hoist for inspection during my visit. Conor is a car enthusiast and a GTI owner (and may well have been as amped about my purchase as I am). Genuine, helpful, friendly, no fuss. During both my visits I mentioned to management that the Dalmar team could give seminars regarding customer service for other dealerships. I've purchased a number of VWs from VW dealers and with the exception of Valley VW (Coldbrook), I have never had as positive an experience as at Dalmar (this is also the first time I didn't feel inclined to haggle tooth and nail). I attribute the experience to Independent ownership and team building at Dalmar. Thanks for making the ~4000km round-trip worth it! Now to enjoy the GTI on winding coastal NS roads! More

Great purchase experience Dealership has a boutique feel, everyone at Dalmar makes you feel at home. No pressure and the staff has a passion for vw and client satisfaction. F Dealership has a boutique feel, everyone at Dalmar makes you feel at home. No pressure and the staff has a passion for vw and client satisfaction. From parts to sales and service everyone we have interacted with has been professional and goes the extra mile to provide great customer service. More

Excellent customer service I recently purchased not one but three VW's new from Willie Mates, new sales car manager at Dalmar Motors. I initially attended the dealership to inqu I recently purchased not one but three VW's new from Willie Mates, new sales car manager at Dalmar Motors. I initially attended the dealership to inquire about the TDI buy back status. I received up to date accurate information and no canned corporate sales pitch. As a result I choose to stay with VW, and decided to give my business to Dalmar. It is not the closest dealership to me, but worth the trip. Thank you Willie, Dennis, Rob, Mike and Lindsay for your great customer service and follow through. More

First car, great experience Mike was a great help! As soon as we started looking at cars outside, he was right there to help us and gave pertinent information on each car we aske Mike was a great help! As soon as we started looking at cars outside, he was right there to help us and gave pertinent information on each car we asked about. I'm a complete novice when it comes to cars, so Mike did a great job explaining the car features and lease details on a level I could understand. I never felt pressured to lease with Dalmar at any point while in the store and Mike was truly receptive to my needs and wants. In retrospect, I am very glad I chose to lease from Dalmar - the experience has been hassle-free and I love my bug! More

Tdi specialist I have successfully went through the aim portal to sell my diesel back and trade it in for the new one and it went so smoothly because of mike east. H I have successfully went through the aim portal to sell my diesel back and trade it in for the new one and it went so smoothly because of mike east. He understood my frustration and calmed me down and helped me navigate through all the steps. I just picked up my car today and couldn't be happier!! Thanks mike east and dalmar motors More

Honest, friendly advice This dealership was helpful and welcoming, Conor gave good and honest advice. This experience was much nicer than other dealerships I had visited look This dealership was helpful and welcoming, Conor gave good and honest advice. This experience was much nicer than other dealerships I had visited looking for for my first car. More

Fantastic Customer Service On a cold winter afternoon near closing time, I stopped in simply to look at used Jettas in the lot - not intending to trouble anyone. Connor came ou On a cold winter afternoon near closing time, I stopped in simply to look at used Jettas in the lot - not intending to trouble anyone. Connor came outside despite the temperature and late time and then took additional time to sit down and work with me on fulfilling my vehicle needs and getting me into a new Jetta. He also went out of his way to accommodate my schedule when arranging the vehicle pick up appointment. A genuine and caring young man who dispels the "car salesman" stereotype. Kudos to Connor! More

Excellent Experience We went to Volkswagen Dalmar Motors in search of a new car and met Bora. He was very knowledgeable, patient, and friendly. Bora helped us find exactly We went to Volkswagen Dalmar Motors in search of a new car and met Bora. He was very knowledgeable, patient, and friendly. Bora helped us find exactly what we were looking for at a really great price. If anyone is looking for a vehicle, go to Volkswagen Dalmar Motors and ask for Bora Bora! More

Top quality service I came to see Conor in search of a used vehicle that was reliable and suited my needs. With his expert ability, determined the model of vehicle that I came to see Conor in search of a used vehicle that was reliable and suited my needs. With his expert ability, determined the model of vehicle that would suit my lifestyle and career. It was much enjoyable dealing with him, he was able to keep the atmosphere professional and fun at the same time. I think the fact that him being a VW owner and enthusiast made me more confident in purchasing a VW myself. More

Almost bought a new VW here, but then they pulled a fast one Went at the end of April to discuss buying my 5th Volkswagen. Salesman Conor was first class all they way, friendly, and helpful but possibly the onl Went at the end of April to discuss buying my 5th Volkswagen. Salesman Conor was first class all they way, friendly, and helpful but possibly the only positive asset this dealership has. They looked at my car and made one offer at that time. The second time I went back just less than 2 months later, they dropped the value of my trade-in by $5000. When I asked for a explanation they could not give one. I told the new car sales manager Willie that it felt like a 'bait and switch' to me. He neither tried to confirm or deny this. I called and reported it to Volkswagen who said they would look into it. They later contacted me and said the dealership sighted some rust that was on the car - the exact same rust that was there 2 months earlier. Willie blamed the difference on Regan Robbins the pre-owned sales manager and I told him it was still BS. I don't know who from Dalmar evaluated my car on the first visit, but the second time I was there they brought in a guy from a used car lot down the road. I told Volkswagen they should question the ethics of that type of business relationship. If you must buy here deal with Conor but don't trust what they say about the value of your trade-in until the day you are going to hand over your money and sign the contract! More