Dalmar Motors

I leased a new Jetta in 2019 with Dalmar, had a very pleasant experience with the Salesperson Bora (Who now works at Audi I have heard, very pleasant salesperson), and received what I thought was a grea pleasant experience with the Salesperson Bora (Who now works at Audi I have heard, very pleasant salesperson), and received what I thought was a great price on a fine vehicle. Unfortunately, when I wanted to buy out my lease the customer service ceased, and I was left high and dry in what I believe was an attempt by Dalmar to take ownership of my vehicle when my lease term was finished by purposefully denying my attempt to buy the car. I went in-person multiple times (And was made to wait almost 2 hours during one visit) and was assured by the finance manager that buying my lease was a process and would take time and I would be contacted with details on how to complete said process. This never happened. I have 2 responding emails from Rob Rose that I initiated saying he would be in touch with the details but still received no follow up. No phone call, no text, nada. About 10 days before my lease was up, I phoned VW Leasing directly after getting no response from Dalmar and was told that when my lease ends I would only have a grace period of 3 days after that date to purchase the car, else it returns to the original dealership and I must drop it off and walk away. I was specifically told in-person by Rob Rose that I had much longer than this. Luckily, I was told that any dealership could process the buyout. Disappointed and fed up with Dalmar, I drove to Leavens VW that afternoon and was able to sit down with Darin at Leavens to have me in and out within 15 minutes of first meeting him with the ownership to the vehicle in my name. I still have not received any communication from Dalmar since those last 2 emails with Rob. I was treated very kindly the entire time and don’t blame anyone specifically as I understand that dealership decisions don’t just come from a salesperson or a finance manager arbitrarily. I don’t often write reviews but this had to be shared. Take what you will from it. More

I was very impressed with Mel Campagna, she answered all my questions I had about the vehicle I purchased and was very organized and professional Chris DeGroot my questions I had about the vehicle I purchased and was very organized and professional Chris DeGroot More

I had a wonderful experience purchasing my car with Mel Campagna and Robert Rose, they are very kind! Campagna and Robert Rose, they are very kind! More

Great communication to explain what needed to be done Work hard to help acquire all needed parts and services done Work hard to help acquire all needed parts and services More

Mel kept us informed we looked at a used SUV but she found a better deal on a new one for us.Mel answered any questions we had she knew what she was talking about. found a better deal on a new one for us.Mel answered any questions we had she knew what she was talking about. More

Tom is a very professional dealer, very honest and trustworthy. The service he provided was quite thoughtful. Also, he is a very interesting man, buying a car with him was a pleasure. trustworthy. The service he provided was quite thoughtful. Also, he is a very interesting man, buying a car with him was a pleasure. More

“5 Stars! ” I would definitely recommend Mel. Not only did I get a great deal, she was very easy to work with and made the process simple and fast. ” I would definitely recommend Mel. Not only did I get a great deal, she was very easy to work with and made the process simple and fast. More

Great experience! Purchased pre-owned car from the delearship. The car was very clean and well maintained. My sales representative Mel Campangna was so kind and frien Purchased pre-owned car from the delearship. The car was very clean and well maintained. My sales representative Mel Campangna was so kind and friendly, She kept me updated all the time from test drive to delivery.I am tottaly impresed with her frinedly advice and professional service. There is so much to describe about her, but will end here. ☺ More

Very knowledgeable and kept me in the loop till I received my car. Definitely would reccommend! received my car. Definitely would reccommend! More