Crown Toyota

When we decided to upgrade from RAV4 we called Crown Toyota, they put us in contact with Matt (Phillips). He was very helpful, professional and courteous. Not pushy at all, we really recommend this de Toyota, they put us in contact with Matt (Phillips). He was very helpful, professional and courteous. Not pushy at all, we really recommend this dealership and ask for Matt, you will not be disappointed. O’Neill and Anil were very helpfu too. More

I would like to let you know how satisfied and pleased I am with my new Toyota which I purchased with the help of Mark Johnson. Mark has been so helpful with me, he is a valued employee. I depend on him a am with my new Toyota which I purchased with the help of Mark Johnson. Mark has been so helpful with me, he is a valued employee. I depend on him and will be his customer with all my car decisions. I would also like to thank Edgar for his help. More

I recently had exceptional service from Mark Johnson, Product Advisor at Crown Toyota. His knowledge, energy and overall service were simply superior. He went above and beyond in all aspects of the buyin Product Advisor at Crown Toyota. His knowledge, energy and overall service were simply superior. He went above and beyond in all aspects of the buying experience. Kudos to Mark and your dealership! More

Had a great experience buying at Crown Toyota. Matt Phillips was an excellent salesman to deal with. No pressure sales and gave me my options! Thanks Matt Thomas Davidson Phillips was an excellent salesman to deal with. No pressure sales and gave me my options! Thanks Matt Thomas Davidson More

I worked with D.J. at Crown Toyota. He was very helpful and found me the exact vehicle I wanted for the right price. 10/10 and found me the exact vehicle I wanted for the right price. 10/10 More

Attempted to sell me a car before it was safetied. Then tried to use me to strong arm another customer into a sale, terrible people. tried to use me to strong arm another customer into a sale, terrible people. More

Slick and a sneaky Bought a van yesterday, mostly our salesperson was good. A little slow on the communication and we were led to believe the things would be quicker tha Bought a van yesterday, mostly our salesperson was good. A little slow on the communication and we were led to believe the things would be quicker than they were. Financing guy tried the assumptive sale technique and tried to add 2700 dollars to the sale without our permission or consent. MOSTLY I found they were EVASIVE when I asked to see the SAFETY and 160 point inspection of the vehicle until we had already purchased the vehicle and only AFTER they know we had insured the vehicle did they show us the info, which indicated that the tire tread on two tires was at 50% this being my main concern from the onset. All sales people assured me that if tire tread was less than 50% tires would automatically be changed. LIES, the standard is 40% and they didn't change the tires as so many people assured us. I could go on about other things like the bumper being slightly detached but my main issue was the sneakiness and underhanded way they dealt with our concerns. More

After waiting 2 years for factory recall of frame on my truck (out of their hands I know) I finally get the call that the frame is in. They call me and say that they had to cut off the front shock $500. O truck (out of their hands I know) I finally get the call that the frame is in. They call me and say that they had to cut off the front shock $500. Ok, I can live with their inflated price especially since they had everything off and billed it all to Toyota but I digress. I get a call on a Friday at 4:00 PM saying they are still waiting for the part and after Monday I have to pay for the rental. Out of the goodness of their hearts they extend it (after I called McPhillips Toyota and the guy finds the part in 5 minutes and could have got it in less than the week that Crown took) I get my truck back finally and now my front tire rubs the wheel well on the side they say they didn’t touch so every time I turn my tire hits the molding and to top that off my front end shakes starting at 60 km/hr (I had new tires just over a year ago and they were balanced and front end was fine and didn’t rub anything) and I no longer have A/C. 2 days of calling the dealership and no response or call back. I have now spoken to the service manager and he is looking into it. More

Highly Recommended Dealer We bought a brand new 2019 RAV4 XLE Premium. Dealt with Chan and Reagan, they kinda tagged team us because we kept visiting without any appointments. We bought a brand new 2019 RAV4 XLE Premium. Dealt with Chan and Reagan, they kinda tagged team us because we kept visiting without any appointments. Overall experience was great, felt no pressure and were really had generous patience with us. If you are thinking of purchasing a Toyota, visit these two gentlemen they will educate you and provide an excellent customer service. More

This is the worst place of "business" I have ever dealt This is the worst place of "business" I have ever dealt with in my entire life. Do not buy a car from here. Avoid this place like the plague. Horr This is the worst place of "business" I have ever dealt with in my entire life. Do not buy a car from here. Avoid this place like the plague. Horrible experience, horrible place. Customer service does not exist. I just got an email from someone at crown toyota asking if I was still interested in buying a car. Here is my reply: Hi there.  I actually got a car from Crown toyota in 2017. And I have to tell you,  this is the worst place of business I have ever dealt with in my entire life.  My bluetooth in the car doesn't work properly.  I have been trying to get you people to fix it since July of last year.   I keep getting the run around,  no straight answers,  it's ridiculous. I deal with this guy and he says he will order the part and call me back when it's in.  Weeks go by and I don't hear anything . I leave him a couple.messages and never calls me back. I call again to speak with him, oh he doesn't work here anymore. The part still hasnt come in, we'll call you when it does.  Again weeks go by and I dont hear back.  I call to talk to that second guy. You patch me to voicemail.  I try that a couple times over a couple weeks and never get a call back. Finally I call again and get a hold if him. Oh ya, the part is finally here.  So I take a day off, drop my car for the day. Pick it up at the end of the day, and that guy says, they ordered the wrong part. We'll have to order the right one. It should be 3 weeks. I'll call you   Never hear from him. Weeks go by. I call to speak with him, keep getting put through to voicemail. Leave messages. Never get a call back. Finally talk to someone who tells me, oh he doesnt work here anymore.  Are you kidding me?! Can anyone tell me what the xxxx is going on with this?  Finally talk to Matt, and he says that the second part that was ordered is not the right one,  and he doesnt know how to fix my bluetooth,  and that he will have to talk to his manager and get back to me. He never did. I left him a message.  Never called me back. Your place is a joke. I will tell everyone I know,  and post on every platform I can, to avoid this place like the plague.  How can you be of assistance? Build a time machine so I can go back to 2017 and buy a car from somewhere else. If that fails, you can assist me by telling me what the xxxx is happening with fixing my bluetooth.  Karine More