Crown Mazda

These guys are crooks! ! Took car to get clutch fixed $2500 later still not! Now they say another $1000 to look at it again!!! SAVE YOUR TIME AND MONEY GO SOMEWHWERE ELSE ! Took car to get clutch fixed $2500 later still not! Now they say another $1000 to look at it again!!! SAVE YOUR TIME AND MONEY GO SOMEWHWERE ELSE!!!!! More

I bought my first Electric Vehicle from Crown Mazda in Jan 4, 2021. I am very satisfied with their service.. Jordan Day was my sales person. I will highly recommend him. He is gentle, polite and listens Jan 4, 2021. I am very satisfied with their service.. Jordan Day was my sales person. I will highly recommend him. He is gentle, polite and listens to the needs of the customers. He was flexible and always accommodated my schedule. There was a delay in getting my EV charger on time, Jordan would follow up wth me regularly. I gave my kids a surprise and asked Jordan to record us the moment we walked in the show room. He did an amazing job in capturing these special moments for my family. Thank you Jordan Day for your outstanding service Regards Dr. Durdana Islam More

Badly damaged my vehicle, and won't own up to it They damaged my car and refused to take responsibility. They also mailed and called me several times a month in regards to selling my new Mazda back t They damaged my car and refused to take responsibility. They also mailed and called me several times a month in regards to selling my new Mazda back to them. Terrible dealership. More

Best dealership till date Thank you Jordan Day for giving the best deal on my new purchase. Jordan is so cool to work with. Jordan will make it work for every customer by c Thank you Jordan Day for giving the best deal on my new purchase. Jordan is so cool to work with. Jordan will make it work for every customer by customizing his schedule and making them feel comfortable. He is patient enough to listen, and list all the expectations/needs a customer wants in his/her new car and find out all relative options that are available and consistently works with his finance manager (Mark) to make the best possible deal. I am really happy and have lot of respect for Crown Mazda`s employees for their great service. . Thank you so much Jordan, Mark and Bob in making this happen. More

worst experience We bought our first CX5 in September 2016....and everything was good. Seemed like a great place, and everyone seemed professional. That vehicle was wr We bought our first CX5 in September 2016....and everything was good. Seemed like a great place, and everyone seemed professional. That vehicle was written off after an accident, and since we liked the CX5 we wanted another one. Drove off in a new 2017 CX5. There was a discrepancy with my Total Loss credit, which I brought up with the financial advisor, and since then, I've had no emails, or phone calls returned from them. Seems like professionalism and courtesy end when they have your money. Very dissatisfied and dissapointed at the apparent lack of fundamental customer service skills. Despite this, its a nice vehicle. But had I known this before I would have bought something else, let alone 2 new vehicles in 6 months. After 3 weeks of no return calls, I contacted Mazda Canada Customer Support, and all of a sudden, phone calls returned. And...as it turns out, the 2017 Cx5 GS I purchased is defective. An unreliable lemon as the battery mysteriously drains. The vehicle, which I've owned for a month is sitting at their shop, with no ETA on the repair. Brand...New...Vehicle. At the very least, Mazda has given me a rental from Enterprise, which I've found to be far superior, because it actually starts. But its a far cry from making things right. Not even close. Its of no matter to them, they already took my money. Twice. More