Crown Honda

I have always been a chevy customer since 1975 and have purchased my last 3 new vehicles from Birchwood. A few months ago that dealership Birchwood GMC scamed me into repairs not needed. I made it very cle purchased my last 3 new vehicles from Birchwood. A few months ago that dealership Birchwood GMC scamed me into repairs not needed. I made it very clear I was aware of what they did and that I was very upset over it. My service agent felt bad about it when he found out. However their service manager never made an effort to talk with me and try and make things right. I told them that I was in the market for a new truck and I assured them since they did not feel I was a valued customer, I was not going to buy a chevy product, but I will not buy anything attached to the Birchwood name. During this I brought in my Honda lawnmower to see if this Crown Honda dealership could fix a ongoing problem that I had with it. Three other Honda dealers seemed not able or did not listen to my problem with it. Well, Crown Honda did listen and also fixed it right. I knew then, when I was going to buy a new truck, I was going to give Crown Honda the first shot at having me as a customer. I went in one day and spoke to a salesman David Quang and told him how I was treated at Birchwood and that come Jan 2013 I would be in to see what they could do for me. Well Crown Honda called me in August 2012 informing me that they have a big sale on and asked if I would be interested. An appointment was set with the VIP Sales Manager Dustin Voth and I ended up buying a top line Honda Ridgeline with a few added options. It was taking a few days to add on all the toys I asked for and even went to see it once. But afterwards could not remember if it had a sunroof that I asked for. So I called and asked Dustin if in fact it had one. He played a joke and said, did I ask for one. My heart jumped thinking no way my new truck without the sunroof. But then he started to laugh and said yes it did in fact have the sunroof. We both had a chuckle over that. Once the truck was ready I was called and I came down to finish the paper work. Then Nichole started to go over the truck with me. It took 2 hours to explain how all the toys worked. Of course by this time when it was time to drive it out of the showroom, it failed to start because of the battery runnung down. I was not concerned I knew why it happened. But I thought I could now play a joke back at Dustin. Two days later I drove up and Dustin was outside and I pulled up to speak with him. He asked how I was liking the truck, I said I do love it but do have a few problems with it. He asked what and I said, you may have heard the day I picked it up, the truck failed to start. We all thought it was because of the long time spent going over everything. But since then everytime I shut it off, I need another boost. He said well we'll take it in right now and fix that. Then I said why would they sell me a new truck with a foot long scarch on the roof. Well if you could have seen the look on his face. I then smiled and said I got you back. We both laughed hard on that one. All I can say now is that I love my new truck and it looks like I picked the right dealership. I enjoy the staff and they are always very friendly. I can now say, I am a Honda man from now on. Keep up the great work. Customer relations are very important and I feel your staff fully understand that by the way I have been treated so far. BRAVO Crown Honda! More

I have been searching for a vehicle for two weeks. I have been to multiple dealerships and none of them were as knowledgeable and friendly as Crown Honda. You are greeted with a friendly smile once you step been to multiple dealerships and none of them were as knowledgeable and friendly as Crown Honda. You are greeted with a friendly smile once you step foot into the shop and you are immediately helped in the most respectful way possible. If the sales product advisor could not answer a question, he took the time to ask the manager and gave us a direct "Yes" or "No" answer, unlike the other dealerships who avoided the question all together and then gave us attitude for pressing for a direct answer they could not provide. The staff at the dealership never intimidated you into purchasing a vehicle but were very genuine in wanting to help you. As crazy as it may sound, they even made the price negotiation quite entertaining and enjoyable. From beginning to end, the process was painless, prompt and accurate. I would highly recommend Crown Honda to others. More

David Quang was very helpful and knowledgeable about the honda products and found the perfect vehicle for me. I am very happy with the service that I recieved and got an awesome deal on my 2012 Civic. What honda products and found the perfect vehicle for me. I am very happy with the service that I recieved and got an awesome deal on my 2012 Civic. What a great atmosphere at the dealership and Jack was awesome in the business office. I would definetly recommend my friends and family to see David to purchase there next vehicle. Keep up the good work!!! More

Amazing service! These two words sum up my experince with Crown Honda. I was looking into buying my first car, so this was a completely new experience for me. From the moment I stepped foot into the door Crown Honda. I was looking into buying my first car, so this was a completely new experience for me. From the moment I stepped foot into the doors of Crown Honda, I felt completely comfortable. The entire staff made you feel at home and comfortable while looking at the vehicles. I was introduced to David Quang, who walked me through the new Honda Civic Si I was interested in purchasing. He was profoundly knowledgeable and friendly. I was not proficient at manual shifting, and David spent a great deal of time showing me how to master this important skill. He found me my "dream" car at an amazing price and I felt completely comfortable through the entire process. I would STRONGLY recommend anyone interested in purchasing a vehicle to focus their attention on the amazing people at Crown Honda and seek out David Quang! I will definitely be returning to Crown Honda in the future, as will my family members. More

I am really disappointed with Jack's way of treating customers. He knows the customer while the sale is going on, after that, you will not hear anything from them. customers. He knows the customer while the sale is going on, after that, you will not hear anything from them. More

I previously had an issue with this dealership, however I was contacted and everything was resolved more than I had thought. They will work with you over any issue you may have. was contacted and everything was resolved more than I had thought. They will work with you over any issue you may have. More