Crown Acura

BUYER BEWARE CROWN ACURA We had the worst experience ever with Crown Acura on the purchase of my son’s first car. Our sales rep was Yuan. We took the car for a test drive, the ride seemed ok however we ever with Crown Acura on the purchase of my son’s first car. Our sales rep was Yuan. We took the car for a test drive, the ride seemed ok however we noticed there were some paint defects. We mentioned this with Yuan and were promised that the body shop would correct the issue. After being told several times the body shop was busy, and they could not get the car into the shop. We later found out this was not the case at all and the GM Dave Czul had denied the repair. We also found out that Yuan was going to fix this himself. After numerous phone calls, email and texts, their resolution was to order the paint sticks and Yuan was going to pay for this out of his own pocket. We had to do the repair ourselves. The car was delivered to our home, we drove the car for about a week and noticed the driver's heated seat was not working. One day later the check engine light came on. Once again, we contacted Yuan, Dave, and Bruce the sales manager. After several days back and forth with calls and texts, we were told to take the car to Mercedes to have diagnostics done. Crown agreed to pay for the diagnostics of $600 which we appreciated, but when presented with the invoice as requested by Bruce of $4,500, we were told we needed to put a claim under the extended warranty. This was denied by the warranty company (we found out later that the paperwork was all done wrong, and they would not cover the seat repair even though we were told it was covered under our extended warranty) and the PCV valve wasn't covered under this policy. We contacted Dave, Bruce and the VP and Owners of Dilawri Group. After many conversations with these people, we were told it was not their responsibility as what do you expect it is a used car. Once again back to the many phone calls and discussions. We were then told by Bruce that it should not be an issue to cover all the repairs and to send us a final total. We thought this was finally going to be resolved, nope we were told by Bruce the next day they were only willing to pay for the seat repair ($1000) and $1000 (out of $3500) towards the engine issue repair. My wife then contacted Dave, and she was left in tears. He was so rude, condescending, no empathy, no customer service. My wife reminded him that the oil dipstick was not replaced as it was broken before we purchased it. Also, all the paperwork was done wrong, and the safety was wrong as it had the wrong odometer reading. Eventually after many emails Dave agreed to pay 75% of the engine issue and leaving our son to pay $800 dollars out of pocket. They did offer to replace the vehicle, there was nothing on the lot my son was interested in, nor did he really want to deal with them again. When we picked up the car from Mercedes, Crown had struck a deal with Mercedes and Crown paid for the whole engine repair as they got a discount on the work. This still left the heated set to be repaired at the cost of $1,000. We later found out that the odometer reading on the warranty paperwork was wrong and this was why the heated seat was denied. The seat has now been repaired under warranty but still cost our son $400 for the repair and 4 months later an electrical issue cost him another $500. Crown Acura are money hungry, not customer focused, do not stand behind the vehicles they sell and only communicate with the customer when it suits them. They will promise you the moon and stars to make a sale. Even the owners do not stand by the products they sell. They like to resolve issues by ignoring the customers' issues and complaints via phone calls, texts, emails. Dave advised Yuan and Bruce not to have further contact with us after we thought our only recourse was legal action. Bruce was the only person to show empathy and willingness to help us, unfortunately his hands were tied. It is so sad that our son had this experience with his first car purchase. More

FALSE ADVERTISING. They advertised specials on maintenance codes B12346, but when I arrived the service rep, Steven, claimed to be unaware of any specials at all, and They advertised specials on maintenance codes B12346, but when I arrived the service rep, Steven, claimed to be unaware of any specials at all, and said he had to charge the prices recommended by Acura. Prices were much much higher than the specials. Unfortunately I could not pull up the specials on my phone at that moment, so long story short, I decided only to get the oil change. When I found the specials later, I called Steven, and talked with him in person. He continued to claim ignorance of any specials, and yet also tried to tell me that those were “starting” prices that would go up based on what kind of car I had. Here’s the worst gouge: code B3 perform transmission fluid exchange service. Special - $194.95 . Steven’s price - over $600. Since I have AWD, there would have also been a charge for transfer case fluid. I asked Steven if that service would cost over $400??? Answer: a sheepish no. At no time did Steven offer to honor the advertised specials. Also, on my bill he had added that “customer declined recommended service”, implying that I am a negligent car owner. Does this sound like a place you want to go to??? More

*******BUYER BEWARE*******I purchased a vehicle from *******BUYER BEWARE******* I purchased a vehicle from Crown in 2019 thinking I was dealing with a trustworthy business. The salesperson I dealt wit *******BUYER BEWARE******* I purchased a vehicle from Crown in 2019 thinking I was dealing with a trustworthy business. The salesperson I dealt with was kind and put me at ease telling me I would be getting a safe and reliable car. I left feeling I made a good buy. How wrong I was. Recently I received a notice in the mail from the manufacturer informing me about a serious airbag recall. The notice stated the car I was driving had both driver and passenger airbag defects that could propel sharp metal objects into my vehicle. I was stunned to say the least. They had not told me anything about this recall when I bought the vehicle. I went back to my original paperwork to make sure I didn’t miss anything. There was nothing. When I looked up the recall details, it says they went all the way back to 2015 and 2016. I called the General Sales Manager to seek answers. I left a message but didn’t receive a response. I waited a couple of days. No response. I called again and left another message. Once again, no response. It took me going down there in person to actually get someone to talk to me. They claim they didn’t know about the open recall, and there is no way for them to access that information. THIS IS FALSE. There is a free website, recalls.mopar.ca, where you can check the VIN of any vehicle for recalls absolutely free. Which means they ARE NOT taking proper due diligence to insure the safety of the consumers. I asked about the Carfax history report, which would have the open recall notice on the report. The general sales manager claims CF didn’t show open recalls back then, and only recently they added it to their reports. FALSE AGAIN. Carfax has been providing open recall notices for a number of years. I find it scary knowing I had my family in this car, where at any point the air bags could have gone off and seriously injured us. The only response I got from Crown Acura was, “these things sometimes get through. I hope you enjoy your car.” It’s disturbing to think about how many people have purchased a car from here that may have dangerous open recalls. If you or someone you know have bought a vehicle from Crown Acura - PLEASE CHECK THE VIN FOR OPEN RECALLS ASAP! The safety of you and your loved ones may be in danger. More

My family and I have purchased numerous cars from Acura and although most have them have been used, we've always been treated as though we were buying the top of the line new model. We have dealt with Nav and although most have them have been used, we've always been treated as though we were buying the top of the line new model. We have dealt with Nav and Bruce in the past and recently bought our Hyundai from Diego. I have to say, the customer service has always been incredible and our recent purchase from Diego was nothing short of it. On top of that, Tony the sales manager, is also extremely accommodating and has always ensured that we've been taken care of. Nothing but good things to say about everyone there. When we are back in the market, they will be the first dealership we head over to. More

I bought a used kia koupe from them it was having some ABS issues a week after I took it home I took it back to them and they stood by the sale They did everything necessary to fix the problem they even s ABS issues a week after I took it home I took it back to them and they stood by the sale They did everything necessary to fix the problem they even sent the car to Kia Canada. The whole ABS system had to replaced and they replaced it with no charge to us I know they did not make any money off the sale but appreciate everything they did for us More

Poor customer service representative... don’t you dare come at the customer service manager with any type of frustration. He will defend and provoke you even more. I have never been treated so poorly he f come at the customer service manager with any type of frustration. He will defend and provoke you even more. I have never been treated so poorly he failed to deescalate the situation. No type of sympathy whatsoever. Instead he met us with more sarcasm and snobby remarks. Even escorting me to my vehicle, as i voiced my frustration with his service he under his breath said “well whatever”. This is the second acura I have owned (tsx, tlx) as I will be looking at family sized vehicles soon, out of pride, I guarantee it will not be an acura More

Issue resolved to complete satisfaction I discovered an issue with the tires on my car. Chris and Steven from the service department resolved the issue promptly, professionally and to my com I discovered an issue with the tires on my car. Chris and Steven from the service department resolved the issue promptly, professionally and to my complete satisfaction. I’ve been going to Crown Acura for the past 3 years to service my Acura TL. Crown’s service department is excellent. Repairs and service are done correctly the first time. I am pleased to continue to be their customer. More

Two terrible encounters with the manager. I have found him to be very money hungry (more than you would expect) and lacking in his customer service. He came off condescending and smug. I will not be buyin him to be very money hungry (more than you would expect) and lacking in his customer service. He came off condescending and smug. I will not be buying anything from this horrid dealership. More

I'd never come here again I purchased a 2011 Audi S4 from Crown Acura's used vehicles. Not even a week later the engine light came on. I spoke with Audi, its over $1500.00 for I purchased a 2011 Audi S4 from Crown Acura's used vehicles. Not even a week later the engine light came on. I spoke with Audi, its over $1500.00 for the repair. I spoke with Bruce to see if they can help with the repair and he said there is nothing they can do. Also, since I live in Calgary, I spoke to a manager named Garrett, him and I spoke about the condition of the car. He told me "there are a couple door dings and scratches" which I was 100% okay with. I showed up, and there was rust on the vehicle that he never mentioned and the rims were in bad shape. I would HIGHLY recommend people to avoid Crown Acura. I have never been so disappointed when buying a used vehicle. More

Long Acura customer but no more after this As the title states, I've had plenty of different Acura vehicles since I've been driving. That is definitely going to change after my most recent expe As the title states, I've had plenty of different Acura vehicles since I've been driving. That is definitely going to change after my most recent experience. The quality of the vehicles has gone downhill and Acura refuses to acknowledge it. I have a certified used warranty on my vehicle and that doesn't amount to anything. 2014 MDX and my headlights are already garbage and cracking. Called Acura client services and they told me it's "normal". Pfft. Take your money elsewhere, the new suits in town don't have the world client satisfaction in mind. More