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Crosstown Chrysler Dodge Jeep Ram

Edmonton, AB

4.4
2,089 Reviews

15520 123 Ave NW

Edmonton, AB

T5V 1K8

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Showing 2,089 reviews

October 01, 2015

Amazing Service The staff at Crosstown were fantastic. Everyone who I had encountered that day was fantistic. Huge thanks to Al my salesman. He made the experience fu More

by Woroschuk55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marko Kamal
September 30, 2015

Not very pleased. Our tire got a hole in it. Last time regular oil was put in our truck, we use synthetic. This time ourtruck got a whole in it. My husband lost time at work after being at there More

by Bighorn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 02, 2015 -

Crosstown Chrysler Dodge Jeep Ram responded

Good morning, I spoke with our Service Manager and we are truly sorry that there was a hole put in the tire, it was an accident. The service department tried to get a replacement tire the same day, but there were no tires available until Monday. We would have provided you with a rental vehicle, unfortunately the rental company was closed, so we provided you with a vehicle to allow you both to have transportation over the weekend. Our service department has a policy to ask each customer whether they would like synthetic or regular oil on each visit. Your truck was in our service department on three occasions and on the second visit to our service department we did an oil change and there was regular oil put in, we are unable to determine what happened since this happened May of 2015. We do understand that you are upset and we sincerely apologize for our mistake. We would like to offer you a complimentary synthetic oil and filter change along with a voucher for car washes for your vehicle. We hope that you both will accept our apology and continue to service your truck with us. We really do appreciate your business. Please feel free to email me at sbremec@crosstownauto.ca and confirm your mailing address I will send you vouchers for your oil change and car washes. Sincerely, Shellian Bremec

September 30, 2015

excellent service Mark Destacamento was very helpful in showing us vehicle options. He was courteous, friendly and patient especially with some of our request. I’m conf More

by honeydennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Destacamento
September 30, 2015

great place to buy a vehicle Jerry Jospeh is awesome to deal with he explained everything very clearly dealt with all our needs , delivered the jeep with the nav set up and sat More

by rocketman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Hamaluk, Jerry Joseph
September 29, 2015

Great place! Crosstown Auto is outstanding from their sales to their customer service. They made sure that all of our questions were answered and that we underst More

by Lindsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marko Kamal, Patrick Rego
September 27, 2015

New vehicle purchase Great service from start to finish. Jerry greeted me & assisted me the entire way. Marko put me at ease & allowed me to feel comfortable. I never felt More

by Alana.Oliva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marko Kamal, Jerry Joseph
Sep 28, 2015 -

Crosstown Chrysler Dodge Jeep Ram responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Crosstown with only the best there is to offer. It’s so nice to hear that Marko and Jerry helped to make your experience such a positive one. Enjoy your new vehicle! Thank you again, Shellian Bremec Marketing Manager

September 27, 2015

Nice friendly service Hey I actually enjoyed this car buying experience! I was looking for a reliable first vehicle for my daughter at a set budget and you guys lowered you More

by TJ Ubell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol , Danny Setera, Bass Chehayeb
September 25, 2015

Van draging when starting. Asked them to diagnose why the van was dragging when starting. was told my battery failed, and the could do anything further til it was replaced. tol More

by davi0046
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Allan Angeles
Oct 02, 2015 -

Crosstown Chrysler Dodge Jeep Ram responded

Hello David, Thank you for taking the time to write a review regarding your experience in our service department on dealerrater.ca. We apologize for the negative experience you had at Crosstown Auto Centre. After writing this review we were able to connect with you and we thank you for allowing us a second chance to make things right. After you brought your van back into our service department we diagnosed the dragging when starting concern and refunded you for the battery that should have been covered under your manufactures warranty. It’s unfortunate that we made a mistake and you were charged incorrectly. We do value you as a customer and truly appreciate the time you took to share your experience. Again, thank you for taking the time to write this review. Respectfully, Shellian Bremec

September 25, 2015

Bought our Fiat from them Our overall experience with them were excellent. From purchasing or repairs, jobs were done in a timely manner. Staff are respectful. I just wished t More

by cutecouple12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dayton Boere, Murray Daina, Robert Obando
September 24, 2015

Quick & Easy, SUPER Fun, AMAZING Service, we loved Danny! From the first second we got on the phone with Danny, we knew he was the man to work with. Every other dealer was working some angle or had a "sales g More

by troxelamt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Setera
Sep 28, 2015 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your experience with Crosstown and Danny. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new vehicle! Danny and the team will be thrilled to hear your feedback! Respectfully, Shellian Bremec Marketing Manager

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