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Crosstown Chrysler Dodge Jeep Ram

Edmonton, AB

4.5
2,119 Reviews

15520 123 Ave NW

Edmonton, AB

T5V 1K8

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Showing 2,119 reviews

May 01, 2016

Best vehicle purchase experience ever! So this has been a 3 year purchase process, when I first went to Crosstown my credit was pretty bad. They got me into a 2013 ram 1500 at a respectable More

by MrWilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Dzurka, Marko Kamal, Jerry Joseph
May 03, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

On behalf us all of us at Crosstown, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Colin and Jerry! We will be sharing your feedback amongst our team. Enjoy your new RAM Rebel and please come visit us again soon! Thank you again, Shellian Bremec Marketing Manager

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April 28, 2016

Thanks to Jerry Joseph Our experience at CrossTown Auto was positive. We came in wanting to trade in our 2013 Grand Caravan and find the 2016. Everyone was polite every time More

by tedyee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Joseph
Apr 28, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

On behalf us all of us at Crosstown, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Jerry Joseph. We will be sharing your feedback amongst our team. Enjoy your new Caravan and please come visit us again soon! Thank you again, Shellian Bremec Marketing Manager

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April 28, 2016

Oil change It was great experience when I was getting my 2013 Grand Caravan for oil change, it was fast and after I was given all the details about the Van and J More

by tedyee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Lasytchuk
April 27, 2016

Thank you Jerry Joseph My experience at CrossTown Auto was positive. I came in wanting to trade in my vehicle and find an SUV. Everyone was polite every time I came into the More

by angvoban
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Joseph
April 26, 2016

Quoted 1 price charged a lot more!!! I took my Dodge Ram 1500 in for an oil change + 50 point inspection + tire rotation + major fluids check or top up, was quoted $89.95 for all was char More

by Jodie011974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christopher Lautischer
May 02, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

Hello Jodie, Thank you for your reply, I definitely do not want to argue with you over the experience you had. I really do appreciate your feedback and I am sorry to hear that you were referred to Crosstown by a friend and you are not happy with the service you received. I am happy to hear that the other concern you had with your truck is now resolved. We apologize for your negative experience. At Crosstown we are committed to fair, honest pricing. It’s unfortunate that there was miscommunication in regards to the pricing provided by your service advisor. We value our customers and truly appreciate the time to share your opinions. Sincerely, Shellian

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May 02, 2016 -

Jodie011974 responded

I find it funny how crosstown down plays this by calling it a "miscommunication" as it was so not a miscommunication. I was told $120.00, I even asked him 3 different times on the price and was told "yes, that is correct". far from a miscommunication, my truck was also there for a tire rotation which was never done, I am now wondering if the brake fluid change was even done and will be taking my truck in for someone to check. I also looked over the oil change work as it seemed suddenly my truck was leaking from under, what I found was absolutely disgusting. Oil all over the place on the under side of my truck, I mean if you guys are professionals shouldn't the job be done in a professional manner, neat and tidy?? In the end I'm glad it was for servicing on my truck that I have found out how unprofessional crosstown is as i have been considering trading my truck in for a newer model and am xxxx glad it wasn't for that reason to find how poorly crosstown is.

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April 25, 2016

Grand Caravan Purchase Recently I purchased a 2016 Dodge Caravan. Nick was excellent to work with and was not pushy. He did not try to upsell me on a more expensive model th More

by marshall111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Hamaluk, Nick Marando
April 24, 2016

Disappointed once again I went in to get an oil change for my car, when I arrived I was asked if there was any service lights, I told him that the tire pressure light came on More

by Reidfam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Lasytchuk
April 23, 2016

Not impressed, I feel ripped off! In July last year, I had went to Al Dewan to trade my 2011 Hyundai Santa Fe in for a truck. At the time, I did not care what kind of truck, new or use More

by SamaraB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Al Dewan, Jeremy Hamilton
April 22, 2016

Oil change Went in for oil change, very pleasant people! However disappointed that service couldn't change day time running light while I was there, considering More

by hammerdownbrown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Brochu
April 21, 2016

Express Lube Lanes always on top of things! I must say, usually I'm not a fan of dealerships, but Crosstown's Lube and Express lanes are the cats meow. I'm always greeted by pleasant and happy e More

by andrewk32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassandra Brochu, Teddy Garcia, James Lasytchuk
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