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Crosstown Chrysler Dodge Jeep Ram
Edmonton, AB
2,354 Reviews
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Showing 2,354 reviews
May 02, 2017
RUN - TURN AROUND AND RUN AS FAR AS YOU CAN FROM THIS PLACE. I purchased my 2013 ford edge from Tyler Porter about 6 months ago. There were a couple issues upon the first test drive that I wanted fixed before I I purchased my 2013 ford edge from Tyler Porter about 6 months ago. There were a couple issues upon the first test drive that I wanted fixed before I signed any papers, Tyler and his manager Husny both assured me that they would be fixed as soon as the papers were signed. 6 months later and my car is finally in the shop, not even theirs either !!! The sunroof would open all the way and then not close, Crosstown Mechanics checked it out and told me that ford would have to fix it but they would cover it, ford looked at and found out that all's it needed was a cleaning. Throughout this entire ordeal, I had to call Tyler over 4 times from the time i dropped my car off @ 11:30 am May 1st - By the end of Monday, all that had been done was an oil change -- around 430pm he was finally taking it over to ford for the other repairs. Shortly after it was dropped off at City Ford, I received a phone call from their service manager letting me know that he had my car but had no idea what was going on or what needed to be done. I informed him of everything. I then called Tyler and asked him why he hadn't explained to City Ford that they were going to be taking care of the sunroof, he said he needed to talk to his manager and would call me back. After I hadn't heard from him ab hour later i called back, he said that Ford was now closed and he would call them bright and early as soon as they were open, I called City Ford at 11am and they still hadn't received a call from Tyler. So i took it upon myself to call finance, get my policy number, find out what was covered and phone City Ford to inform them. All the while, Tyler had done NOTHING to help. His excuse was that he was busy all morning -- it took me not even 5 minutes to get the policy number and find out what was covered. My car could have been done this afternoon but because Tyler clearly doesn't value my business, It wont be done today. Tyler Porter & his Manager Husny @ Crosstown made this "exciting" time of buying a new to me vehicle nothing but stress, disappointment and frustration. I am beyond done with this company and I will NEVER EVER recommend this crap service to anybody I know or anybody I hear thinking of going to this place. More
by Desaray Murray
Employees Worked With
Husny, Tyler Porter
April 30, 2017
excellent service, very patience, he know's what is best for you, just let him know what is your range.. and he will make it happen.. 5 star very good person.. service, very patience, he know's what is best for you, just let him know what is your range.. and he will make it happen.. 5 star very good person... satisfied! More
by Oscar Loyola
Employees Worked With
Jecris Bautista
April 25, 2017
New Vehicle Purchase We returned to Crosstown to buy our third new vehicle in two years. David Comrie was awesome in making the deal happen. Marco did a great job telling We returned to Crosstown to buy our third new vehicle in two years. David Comrie was awesome in making the deal happen. Marco did a great job telling us about the benefits of extended warranty and buying oil changes. We feel dealing with Crosstown is always a good experience - the Service Dept, the Parts Counter and the great Bristo Restaurant is always a pleasure to deal with. The staff always goes the extra mile to make each visit positive and good. Truly enjoy the car wash benefit. During our dealings in purchasing our vehicle we were not pressured or pushed into making a decision, we had visited the showroom more than once, and when we were ready to make the decision to purchase, it was a smooth dealing with the salesman. It was a good feeling when we arrived to pick up our vehicle and it was inside waiting for us, while it was snowing outside! Thank you Crosstown. More
by CEK
Employees Worked With
Dave Comrie, Alex, Marko Kamal
April 25, 2017
Durango happy I was looking for a new Durango, after visiting a couple dealerships (they couldn't be bothered) I reached out to Crosstown. My email was immediately I was looking for a new Durango, after visiting a couple dealerships (they couldn't be bothered) I reached out to Crosstown. My email was immediately responded to and my search was dealt with not only professionalism but enthusiasm! Two days later I travelled to Edmonton to check out the 2 models I was interested in. A brief 20 minutes in the dealership and we were talking prices and drawing up papers. Over to the finance department where I could have sat all day and 'visited' Ashley and Marco not only made the experience wonderful but full of fun!! I was so completely blown away by an awesome experience! I would highly recommend Crosstown; as well go back for future needs. More
by Lilswihun
Employees Worked With
Marko Kamal, Ashley Graham
April 25, 2017
Not too good service from Sales Person Purchased 2015 Dodge Grand Caravan Sat. April 22nd. (Traded 2015 Town & Country). The Demo and actual Sale Was OK. Promised Free Gift and Free Car W Purchased 2015 Dodge Grand Caravan Sat. April 22nd. (Traded 2015 Town & Country). The Demo and actual Sale Was OK. Promised Free Gift and Free Car Washes. At delivery, we had to specifically ask for those Items. This Vehicle is equipped with a DVD Player. Arriving Home, we found the headsets and remote missing. Phoned Ismael on 24th April and asked for missing Items.He promised to look for them and will be available later that day. Went to the Dealership in the evening and were told we bought a "USED VEHICLE" And it came without these Items. Then, after a short argument, he reached into his desk drawer and I was handed 1 Headset and remote and that was the best he could do. A 2015 Vehicle that was used within the Dealership only (3000km) Should be delivered with all Factory Equipment as originally supplied! We Previously Purchased fro Crosstown old location 104ave and had very good experiences with Mo Hamdan and Hadi Tamraz. Had I known either of those 2 are still working there, I would surely have looked them up More
by greyhound71
Employees Worked With
Ismael Mirza
April 24, 2017
Traded Vehicle from a 2014 Chev truck to a 2017 Dodge Ram Went to the dealership to get an oil change on previous 2014 Chev Silverado truck vehicle, and ended up buying a new 2017 dodge Ram truck 1500. Dealt Went to the dealership to get an oil change on previous 2014 Chev Silverado truck vehicle, and ended up buying a new 2017 dodge Ram truck 1500. Dealt with Saleperson Hadi and Joy in finance. Would recommend them to others. Thanks Again for everything. Regards, Mr & Mrs. Robert Pirart More
by Linda Pirart
Employees Worked With
Hadi Temraz, Joy Gobeil
April 23, 2017
Sales team are great I have had problems in the past with salespeople treating me like a stupid girl but here he listened to me and treated me with respect and was not pus I have had problems in the past with salespeople treating me like a stupid girl but here he listened to me and treated me with respect and was not pushy which made us decide to purchase a vehicle from them and when we decide to buy again I will be returning thank you for your patience and understanding More
by Barbt1973
Employees Worked With
Mazin Fakhreddine, Moose Zarandah
April 22, 2017
Excellent customer service! First time I ever felt comfortable going into a dealership. My questions were all answered clearly, was patient and was very hospitable to all guests. First time I ever felt comfortable going into a dealership. My questions were all answered clearly, was patient and was very hospitable to all guests. It was indeed overall a 5 star experience More
by wrxlouie
Employees Worked With
Jecris Bautista
April 20, 2017
depending on who the salesman is husny has been there for some of my purchases and keeps his word and gets things done as best as he can for you would deal with him again husny has been there for some of my purchases and keeps his word and gets things done as best as he can for you would deal with him again More
by joe
Employees Worked With
Husny Ismael
April 18, 2017
Helpful, friendly, great service I was very impressed and happy with my purchase of a jeep Cherokee at this dealership I would highly recommend it and will buy there again in the futu I was very impressed and happy with my purchase of a jeep Cherokee at this dealership I would highly recommend it and will buy there again in the future. Mazin was very friendly and offered great service as was all staff , my wait time for the vehicle was not long and they had it detailed and cleaned and ready for pickup the next day. Thanks Crosstown! Lyle in finance made it easy and was very funny had us laughing. Great experience buying there! More
by Stacey
Employees Worked With
Mazin Fakhreddine, Lyle Najjar
