Crosstown Chrysler Dodge Jeep Ram

Customer Service not what it used to be. Having bought a new vehicle previously from Crosstown in 1997 and having my 200 serviced there previously I went back expecting the buying experience Having bought a new vehicle previously from Crosstown in 1997 and having my 200 serviced there previously I went back expecting the buying experience and customer service to be of the same quality it was in 1997 or in the service bay. It wasn't even close. I traded in a fully loaded 2013 200 for a very lacking in options 2015 Compass. It was like my wish list fell on deaf ears. (I didn't think command start was unreasonable in Alberta). I should have put my foot down and demanded more vehicle options to choose from so I do realize it is my fault that I now have a vehicle am I not 100% happy with. I didn't realize until I was driving it home and scrolling through the menu settings that it doesn't even have a compass in it. How's that for ironic. I should have just walked away and gone to another dealer when my frustration level went through the roof rather than just take what they had to get it over with. When going over the financing I was told they could "get me 4 oil changes". To me that implied they would be free but they were not. When I reviewed the bill of sale and questioned the amount of the payments he seemed offended. There were items in there that I did not ask for like employment insurance and bi-weekly payments. Makes me wonder how many people just take what is presented without knowing what really isn't needed. By removing items I didn't want or need my monthly payment dropped by almost $150. Guess they figured the free car washes and a $50 credit on my Crosstown card would make me happy. Using the car wash is almost as frustrating as the sales people. More

Fast, no-fuss oil change I went in to get an oil change and was in and out within 25 minutes. Of course they tried to upsell other "recommended" services but i declined and th I went in to get an oil change and was in and out within 25 minutes. Of course they tried to upsell other "recommended" services but i declined and they didn't push it. Good service, friendly staff, my go-to dealership in Edmonton. More

2015 Jeep Cherokee North Service Visit I took my vehicle in for a regular oil change visit and was given recommendations on some extra work that was close or needed to be done at this time. I took my vehicle in for a regular oil change visit and was given recommendations on some extra work that was close or needed to be done at this time. These included Tire Rotation, New Front & Back Wiper Blades, Engine Additive and Cabin Air Filter. I chose to do all and as a result was given an extra discount on labour, which was appreciated. The whole visit took about an hour, so I was in and out very quickly. The service was great and since just an oil change can take up to 30min to 45min this time that the whole deal took was great. More

crosstown staff is awesome and help me alot I bought my jeep wrangler from crosstown. Jerry joseph help me alot he is friendly he has a great knowledge and also give me gift I really appreciated I bought my jeep wrangler from crosstown. Jerry joseph help me alot he is friendly he has a great knowledge and also give me gift I really appreciated him "Jerry is Best" . Husny ismael is awesome he makes my deal easily and a great customer service and I really appreciated Jeremy Hamilton he did awesome job. such a great person and also save my time and money I thankful to all staff Thanks. More

Wonderful Experience Started off as just an inquiry for a bigger vehicle for our growing family, ended up with us leaving with a brand new vehicle! The excellent staff me Started off as just an inquiry for a bigger vehicle for our growing family, ended up with us leaving with a brand new vehicle! The excellent staff members there treated us wonderfully and helped the process go smoothly and quickly (which with a grumpy toddler, and being 9 months pregnant myself, was greatly appreciated). Ashley was amazing at helping us get what we need, Marko was so patient with us while we finalized all the details, and I would send anyone to them to get a new vehicle!!! More

Great service Went in for my regular service. Absolutely enjoy the positive and friendly attitude of James. Great work by Ibraham and Khalif as well. Very clean bay Went in for my regular service. Absolutely enjoy the positive and friendly attitude of James. Great work by Ibraham and Khalif as well. Very clean bays. More