Crosstown Chrysler Dodge Jeep Ram

This dealership is fantastic, I have bought two vehicles from crosstown in Sudbury, and the staff have been very helpful in all departments, and sales personnel, especially the sales lady, Tammy Steward, w from crosstown in Sudbury, and the staff have been very helpful in all departments, and sales personnel, especially the sales lady, Tammy Steward, who has worked with me in buying my vehicle last month has been extremely exceptional, as she really knows the vehicles she’s selling. She is fantastic, and if I have to rate her, I’d give her all the stars 100%. She has explained everything to me about the vehicle she sold me. And if I ever need to trade my vehicle again, she will be the first salesperson I’ll be looking for 👍. I thank all the personal at crosstown that I have interact with, meegwetch 😁👍 More

Friendly and looks after people. as family I will be back and always recommend to others as family I will be back and always recommend to others More

Crosstown Chryslers service department always takes really good care of my needs they are always quick and friendly when servicing my car as well as advising me of any future issues that may come up. really good care of my needs they are always quick and friendly when servicing my car as well as advising me of any future issues that may come up. More

I’m normally not someone who leaves negative reviews, but after my recent experience with the service department, I felt it was important to share. My main issue was the lack of due diligence and transpar after my recent experience with the service department, I felt it was important to share. My main issue was the lack of due diligence and transparency before moving forward with what ended up becoming an extremely expensive diagnostic. I was initially quoted $230 for a diagnostic, which I agreed to because it could have been covered with warranty. However, after they were unable to determine the issue that same day, I was told they needed to keep the vehicle overnight for further diagnostics. This ultimately resulted in the total diagnostic charge increasing to $806 without any repairs being completed. What made the situation even more frustrating is that a simple step such as confirming whether my vehicle had warranty coverage still could have potentially been done beforehand with a quick phone call. Instead, my service advisor, Jamie, repeatedly stated that due to their policy they could not check warranty coverage until after the diagnostic was completed. I raised my concerns about this from the beginning, but unfortunately felt those concerns were dismissed. During a conversation with both Jamie and the service manager while discussing the situation, I also felt there was a lack of empathy and understanding toward my concerns. Rather than trying to better address the issue or explain possible options, Jamie ultimately walked away from the conversation while it was still being discussed, which left me feeling unheard and even more frustrated with how the situation was handled. After expressing my concerns further, one of the assistant service managers did attempt to help by reducing the charge from $806 to $600, and eventually down to $460, which I do appreciate. However, even with that reduction, paying $460 for diagnostics without any repairs still felt unreasonable especially considering that a reputable service shop definitely would have identified the issue much faster and at a significantly lower cost. Coming from a sales and service background myself, customer trust should always come first. Situations like this can often be avoided with better communication, transparency, and a little more effort to ensure customers fully understand their options before committing to costly services. I do appreciate the effort the assistant service manager made to try and mitigate the situation even though I do feel she still didn’t get where I was coming from and rather just offered some discount to get me out of there, but I strongly believe there needs to be better processes in place so customers don’t feel left in the dark, forced into decisions, or taken advantage of due to unclear policies. More

Amazing customer service. They got me in fast and their lounge area is cozy and very inviting They got me in fast and their lounge area is cozy and very inviting More

Dealt with my concerns immediately. Had a rental car ready to pick up. Easy to contact service department Had a rental car ready to pick up. Easy to contact service department More

Great job looking after my vehicle when i brought it in. No hassle service on my ram. No hassle service on my ram. More

Vannessa Williams is an excellent Service Advisor. She was fast, efficient and extremely knowledgeable on all aspects of the repairs. I will continue the have my vehicle serviced at Crosstown because She was fast, efficient and extremely knowledgeable on all aspects of the repairs. I will continue the have my vehicle serviced at Crosstown because of her. More

Well from being greeted in the vehicle lot by Douglas by the vehicle I bought until I left the dealership I was treated awesome by everyone the vehicle I bought until I left the dealership I was treated awesome by everyone More

They provide a good service for all customers, very approachable and easy to get along with the staffs. approachable and easy to get along with the staffs. More