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Crosstown Chrysler Dodge Jeep Ram

Edmonton, AB

4.5
2,304 Reviews

15520 123 Ave NW

Edmonton, AB

T5V 1K8

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Showing 2,304 reviews

September 07, 2025

Crosstown is a world class dealership. Their customer service is superb. I went for my customary vehicle maintenance recently and Vanessa Williams and the Uber booking agent (blonde lady, More

by tamecia.augustus1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Williams
Sep 10, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

tamecia.augustus1, Thank you for sharing your detailed experience. We are so glad to hear Vanessa and our team went above and beyond to assist you and that the extra effort to wash your vehicle by hand made a difference. We are proud to know our staff turned an unusual situation into a positive one. It is also great that you enjoyed the commissary while you waited. We truly appreciate your feedback and look forward to welcoming you back again.

August 31, 2025

Monica was great to deal with, multiple repairs done in a timely fashion. With quick replies to any questions I had More

by Rory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Gora
Sep 09, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Rory, Thank you for your review. We are glad to hear Monica made the process smooth with timely repairs and quick replies to your questions. She will be happy to know her efforts stood out and we appreciate you sharing your experience with us.

August 30, 2025

Love it. Friendly people easy to talk to. Told me what my problem right away More

by Untraceablfury
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emre Kahraman
Sep 09, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Untraceablfury, Thank you for the great feedback. We are happy to know our team made you feel comfortable and quickly identified the issue with your vehicle. We appreciate your kind words and look forward to helping you again.

August 30, 2025

Was originally overcharged for identifiable overpriced services and deficient / missing inspection report. Upon review, the service agent was kind enough and considerate enough to revise my service discre More

by Wesol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Taylor , Angela Smith
Sep 09, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Wesol, thank you for taking the time to leave us feedback about your experience with us.

August 28, 2025

Angie helped get us on the road faster than we thought! ! Thank you again Angie!!! More

by anzcan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Smith
Aug 31, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

anzcan, Thank you for your review. We are so glad Angie was able to get you on the road quicker than expected. She will be happy to hear your kind words and we truly appreciate you taking the time to share your experience.

August 27, 2025

Very friendly, very knowledgable people pleasure to be around clean dealership number one in my books More

by Gerben Spannenburg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Temraz
Aug 31, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Gerben Spannenburg, Thank you for sharing your feedback. We are thrilled to know you found our team friendly and knowledgeable and that you enjoyed your time at our dealership. Hearing that we are number one in your books means a great deal to us. We look forward to serving you again.

August 27, 2025

Great service at the fast oil change service department right on point with the estimated wait time. More

by Hillstead365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Smith
Aug 31, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Hillstead365, Thank you for sharing your experience with our fast oil change service department. We are glad to hear the wait time was right on point. If there is any way we can make your next visit a 5 star experience, please let us know. We are always happy to improve.

August 26, 2025

Excellent service, staff that care, strive to get it right the first time and a very nice facility that is kid friendly! More

by Marty McBride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme Caldwell and Wallace Johma
Aug 28, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Marty McBride, Thank you for your kind words. We are so glad you enjoyed the service, our facility, and the effort our team puts into getting it right the first time. It means a lot to know you felt cared for and comfortable during your visit. We look forward to seeing you again.

August 26, 2025

I had a great experience at crosstown Chrysler Dodge I highly recommended this dealership. I was completely impressed with their professionalism and customer service. And the staff were friendly. More

by alhazqi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Aug 28, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

alhazqi, Thank you for the wonderful review and recommendation. We are thrilled to hear you had such a positive experience with our team. Professional service and friendly staff are what we strive for every day and it is great to know it made a difference for you. We look forward to welcoming you back again.

August 26, 2025

We love dealing with Monica at Crosstown. She is always very friendly, professional and gets us in very quickly. More

by Carla Virdee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Gora
Aug 28, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Carla Virdee, Thank you for the kind words. We are so glad Monica has been able to make your visits smooth and enjoyable. Her friendly and professional service is something we are very proud of and she will be happy to hear your feedback. We appreciate your continued trust in us.

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