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Crosstown Chrysler Dodge Jeep Ram

Edmonton, AB

4.6
2,374 Reviews

15520 123 Ave NW

Edmonton, AB

T5V 1K8

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Showing 2,374 reviews

July 21, 2013

I've bought two trucks from Aaron Henderson in the last two years. Both times have been the best experience I have had purchasing a vehicle. I received great service and the best price in the city. More

by 77pickle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 20, 2013

Super wervice from Moose. When did not want a new vehicle, he was very quick on finding a used unit that was what we were looking for. Thanks. Larry More

by lgford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moose Zarandah
July 19, 2013

We first tried another dodge dealer and did not like the experience. When we went to Xtown we met Shuke who was very friendly and laid back. We had certain things we wanted in a vehicle and a strict budget More

by Al9207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Shuke
July 18, 2013

Everyone was so friendly and helpful. But we didn't like how the business manager became somewhat deceptive. We were not informed of the additionals that he added increasing the principal amount. We ha More

by NerizzaNarvaez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Destacamento, Jeremy Hamilton
July 18, 2013

We had a great experience with Crosstown Motors. This is the fourth family vehicle we have purchased through Crosstown in 20 years - each time the customer service has been outstanding. Last year, we purch More

by mom2two
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Hanna, Mario Liberona
July 17, 2013

Mark was very accommodating with us.He even assisted us with Carlo.Mark made us feel welcome in your office. He explained and guided us with our questions. More

by m426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Destacamento, Carlo Colinares
July 14, 2013

On my visait on July 9, 2013, I was left waiting for over 10 minutes after the oil change was completed for a new air filter. All staff were to busy dealing with the Sprinter that pulled in behind me becaus More

by oldoldcarol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Lange
Jul 16, 2013 -

Crosstown Chrysler Dodge Jeep Ram responded

Good Afternoon, My name is Shellian Bremec. I am in the of Position to assist our customers when they have a concern. I am writing because I do not take these situations lightly. I sincerely apologize for your visit in our mopar express on July 9th. We appreciate your feedback and we would like the opportunity to try and rectify your situation. Any further information you can give me, so that I may deal with this situation would be appreciated. You may email back to me in confidence or call me as I want to make sure that you are completely satisfied. Please contact me. Shellian Bremec 1-800-209-8194 780-488-4881 ext 1701 sbremec@crosstownauto.ca

Jul 17, 2013 -

oldoldcarol responded

I do not know what more information you require. I gave you a description of what happened. I do not appreciate being left unattended without an explanation. I may visit this location once more in the fall and if the same sloppy service is received, I will not return.

Jul 17, 2013 -

Crosstown Chrysler Dodge Jeep Ram responded

Good Afternoon, I do apologize for the experience you had on July 9th. We are now under new service management and are working towards improving our service in the Mopar Express Lube. we appreciate that you have brought your experience to our attention. I would like to provide you with your next oil change in the fall on us. can you please forward me your information and I will send you a coupon in the mail or to your email. Thank you and have a wonderful afternoon. Shellian Bremec 1-800-209-8194 780-488-4881 ext 1701 sbremec@crosstownauto.ca

Jul 17, 2013 -

oldoldcarol responded

My information Carol Olsen 403, 3751 - 139 Avenue

Jul 17, 2013 -

oldoldcarol responded

My information is Carol Olsen 403, 3751 - 139 Avenue Edmonton, Alberta T5Y 3J5 or E-mail oldoldcarol@yahoo.ca

Jul 18, 2013 -

Crosstown Chrysler Dodge Jeep Ram responded

Hi Carol, I have emailed the letter for a free oil change to your email address. Thank you again and have a great day! Shellian Bremec

Jul 18, 2013 -

oldoldcarol responded

Thank you

July 13, 2013

I had the oil changed on a 2013 Fiat this morning, this took over 45 minutes, there was an oil sheen in the e-brake, the gear shift and steering wheel, I was charged over $67.00 with a $4.20 shop charges. More

by bert12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service department
Jul 19, 2013 -

Crosstown Chrysler Dodge Jeep Ram responded

good afternoon, My name is Shellian Bremec and I know you were in our store and spoke with Robbie Gordash regarding your concern. I am just doing a following to ensure your concern was addressed? please feel free to email at sbremec@crosstownauto.ca or contact me at 780-488-4881 ext 1701 Sincerely, Shellian Bremec

July 13, 2013

My wife and I first stopped in to Crosstown in February of this year looking at Jeep Wranglers. We were very impressed with both Aaron and Moose on their professionalism and friendliness. Aaron took the ti More

by wjhilton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moose Zarandah
July 12, 2013

Crosstown dodge is a great dealership to deal with . The customer service was amazing and they got me exactly what I was looking for at a price that worked for me . I would highly recommend them to everyone More

by DodgeRT09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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