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Crosstown Chrysler Dodge Jeep Ram

Edmonton, AB

4.6
2,223 Reviews

15520 123 Ave NW

Edmonton, AB

T5V 1K8

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Showing 2,223 reviews

June 16, 2025

Work was done quickly and proper. Could pay a little more attention to past work already done but all good. More

by amxlives2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Gora
Jun 18, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Amxlives2, we really appreciate your positive review! If there is any way we can help make your experience with us better please do not hesitate to reach out to our service team and let us know! Thank you and have a wonderful day!

June 16, 2025

Based on my interactions, this will be the only dealer that I am willing to deal with moving forward. More

by Jessesmith1314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Gora
Jun 18, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Jessesmith1314, we really appreciate your positive review! We look forward to being able to upkeep your trust in us servicing your vehicle! Thank you and have a fantastic day!

June 15, 2025

I need some recall work done so I book a visit. Due to availability of parts, I needed to call. They were able to book me in less than a week. Upon arrival, I was immediately helped out. My che More

by dking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vannessa Williams
Jun 16, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

dking, Thank you for taking the time to share your experience. We're so glad everything from booking to check-in, communication, and repairs went smoothly. It's great to hear our team was able to resolve everything quickly and keep you updated throughout the process. We truly appreciate your kind words and look forward to helping you again in the future. Safe travels!

June 14, 2025

Monaco is absolutely the best informative great to dealer call backs informs me when vehicle is ready awesome to advisor More

by Dennisneggers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Lalonde, Monica Gora
Jun 16, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Dennisneggers, Thank you so much for the great review! We’re thrilled to hear that Monica provided such an informative and attentive experience. From prompt callbacks to keeping you updated every step of the way, she truly goes above and beyond. We’ll be sure to pass along your kind words, thanks again for choosing Crosstown!

June 12, 2025

On an overall level, this dealership rates well. The service and mechanical departments are top notch. More

by Homesteadart15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad,
Jun 14, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Homesteadart15, we really appreciate your feedback! Have a great week!

June 11, 2025

Vanessa is always great to deal with and had the car back to me right away. More

by barnes_trevor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Williams
Jun 14, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Hi Barnes_trevor, thank you for taking the time to leave a review for us at Crosstown Chrysler Dodge Jeep Ram. We're happy we could meet your expectations! Have a wonderful week!

June 11, 2025

I asked for an assessment of my tailgate closure. There was in fact nothing wrong with it, I was charged $100 to be told that not only did I need a new lock installed, but the driver’s side door ne More

by Njwitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jayme
Jun 13, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Njwitt, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our service manager, Brian, would like to speak with you about your experience. He can be reached at 780-488-4881 or beneggers@crosstownchrysler.com. Thank you again.

June 11, 2025

Came in for an oil change and tire rotation was told it would take an hour maybe 1.5 hours so I decided to wait, ended up waiting just over 4 hours. More

by Chris.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t see who helped me.
Jun 13, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Hi Chris. thank you for taking the time to leave us your honest feedback. Our service manager, Brian, would like to speak with you further about your experience. He can be reached at 780-488-4881 or bneggers@crosstownchrysler.com. Thank you again.

June 10, 2025

This is a follow up review to my post on May 22, 2025. Someone at the dealership read that 2-star review and reached out, asking me to contact the service manager (Brian Neggers), which I did. Brian se More

by Frustrated
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelsey Leis, Brian Neggers
Jun 13, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Frustrated, thank you for taking the time to leave us feedback about your experience with us. We trust that Brian will be able to assist you with your concerns.

June 09, 2025

Mahyar provided one of the best sales experiences I’ve ever had. After a long day at work, he went above and beyond by driving me to the bank and even arranging an Uber to pick up my wife from her appoint More

by AR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam El Najjar, Mahyar Mehranfar
Jun 13, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

AR, Thank you so much for sharing your experience! We're thrilled to hear that Mahyar delivered such an exceptional level of care and support going the extra mile to make things easier for you and your wife. It's great to know that his dedication didn’t stop at the sale and that he continued to support you afterward. We’re proud to have him on our team, and your kind words mean a lot. Enjoy your new vehicle, and don’t hesitate to reach out if there’s ever anything else we can do!