Crosstown Chrysler Dodge Jeep Ram

On my visait on July 9, 2013, I was left waiting for over 10 minutes after the oil change was completed for a new air filter. All staff were to busy dealing with the Sprinter that pulled in behind me becaus 10 minutes after the oil change was completed for a new air filter. All staff were to busy dealing with the Sprinter that pulled in behind me because of a mess in that service. I had to ask to have the tires checked for air. I was not made aware of the fact that I would have to wait for an air filter. Perhaps each service advisor should have a check list. On the previous visit in the fall, I was told that the PCV valve should be repalced. It was done but the old valve was left sitting where the rod that holds the hood goes. Could this not been seen?? I do not go back to Londerry Chrysler because of their sloppy service and I am getting the same feeling from Crosstown Motors. There are other dealerships in the Edmonton area that would appreciate my business. More

I had the oil changed on a 2013 Fiat this morning, this took over 45 minutes, there was an oil sheen in the e-brake, the gear shift and steering wheel, I was charged over $67.00 with a $4.20 shop charges. took over 45 minutes, there was an oil sheen in the e-brake, the gear shift and steering wheel, I was charged over $67.00 with a $4.20 shop charges. I asked what this was and was told it was a "standard" charge". I will NEVER go to this dealership again. The service absolutely sucked, just ask the other customers who were complaining about the service and the price. More

I had very poor experiences with other Dealerships recently thus I was very cautious. Moustafa Zarandah was terrific, he was no pressure, very informative, patient, understanding and had my family's recently thus I was very cautious. Moustafa Zarandah was terrific, he was no pressure, very informative, patient, understanding and had my family's best interest at heart. All the people at crosstown were very professional and warm. Brittney in finace was great it was like dealing with my good friend, warm friendly I cannot say enough. Overall a outstanding experience!!! Crosstown is my dealership thanks Moose and Britney and all the staff at Crosstown! More

I had very poor experiences with other Dealerships including other dodge/chrysler dealerships. Moose was excellent. He was more worried about how I liked the vehicle than about the sale. He answered a including other dodge/chrysler dealerships. Moose was excellent. He was more worried about how I liked the vehicle than about the sale. He answered all the questions I had and was great to deal with. Jeremy in finance was great. He was warm and friendly and helped me through the whole process. Crosstown was a great dealership and I would recommend it to anyone looking for a new vehicle! More

Crosstown dodge is a great dealership to deal with . The customer service was amazing and they got me exactly what I was looking for at a price that worked for me . I would highly recommend them to everyone customer service was amazing and they got me exactly what I was looking for at a price that worked for me . I would highly recommend them to everyone I know . More

My wife and I first stopped in to Crosstown in February of this year looking at Jeep Wranglers. We were very impressed with both Aaron and Moose on their professionalism and friendliness. Aaron took the ti of this year looking at Jeep Wranglers. We were very impressed with both Aaron and Moose on their professionalism and friendliness. Aaron took the time and showed us all around the dealership and then Introduced us to Moose. Moose answered all our questions and took us out for a test drive. After the test drive, we told Moose that we would contact him when we wre ready to purchase. The was no "Push" to buy now. There was no constant calls to see if we wanted to buy now. When I was ready to purchase I returned to Crosstown and again spoke with Aaron, as Moose was not available. I told Aaron exactly what I wanted, and advised him of the offers I received from other dealerships. Aaron took the time with me and found that he had the exact vehicle I was looking for coming in and advised me what he would offer. I told him I would think about it and left. Again, none of this, "this is a one time offer, take it now or it would be gone" attitude. Once I got home I called my wife at work and gave her the details. She recalled being there in February and how we were treated and gave me the go ahead to make the deal. I called Aaron that same day and said I"m ready to make the deal which we did. There I met Jocelyn, who handled the financial aspects. She explained everything and didn't make me feel rushed and answered all my questions. During the wait for the vehicle, Moose kept me informed of the vehicle process from factory to transport to dealership. He answered all my emails and phone calls promptly. When my vehicle arrived at the dealership, Moose took me around to show me OUR vehicle as it was having the protection packages and Pre delivery inspection done. He advised me that the vehicle would be ready for pickup in a few hours. To which it was. All and all this was a fantastic vehicle buying experience and I highly recommend Crosstown Auto Centre. The dealership is only as good as the people representing it. I want to finish off by saying thank you too Aaron, Moose and Jocelyn and We love our new vehicle, a 10th Anniversary Rubicon Unlimited. More

PURCHASED TRUCK GOT IT DIRTY, NO CAR MATS ,PLASTIC LEFT ON THE ENTIRE INTERIOR THEY DONT RETURN CALLS MADE 7 CALLS IN ONE MONTH NO ONE RETURNS CALLS EVEN THE DEALER PRINCIPAL DOSENT RETURN CALLS. BE CARFUL ON THE ENTIRE INTERIOR THEY DONT RETURN CALLS MADE 7 CALLS IN ONE MONTH NO ONE RETURNS CALLS EVEN THE DEALER PRINCIPAL DOSENT RETURN CALLS. BE CARFUL ALSO CAUSE THEY TELL YOU ONE THING AND CHARGE ANOTHER AS WELL DO NOT HONOUR THERE OWN SPECIALS NEXT STEP CALLIG CHRYSLER CANADA. JUST CANNOT BELIEVE THAT TODAY WITH THE PRICE OF THE TRUCKS YOU GET NO RESPONSE SO I DONT KNOW HOW THEY GOT A 5 STAR RATING WHEN THEY DELIVER 1 STAR SERVICE More

I had been looking to trade up on my truck fpr a while. I was having a really hard time finding anyone that could help. Finally after months of looking Trevor was able to get me a brand new truck, that I lov was having a really hard time finding anyone that could help. Finally after months of looking Trevor was able to get me a brand new truck, that I love, with payments I could afford. The service was fast, courteous, and professional. I has able to drive my new truck home right away without having to mess around. I would glad recomend Trevor and the crosstown people to my friends. More

After having a terrible experience with a different dealer the last time I purchased a truck, this was wonderful! I was really apprehensive even visiting the dealership. Kayam listened to our concerns dealer the last time I purchased a truck, this was wonderful! I was really apprehensive even visiting the dealership. Kayam listened to our concerns and found us a great vehicle right in our price range. I will definitely do business with these guys again. I never felt pressured to buy, it was just the most logical thing to do after we saw all the numbers. We have been to dealers where your potential trade disappears and they make it really difficult to get your own vehicle back. Our old truck stayed out front the entire time, so I did not have that concern. Again, everything was done with professionalism and I did not feel pressured to buy at all. Jocelyn Henderson in the business office was great to deal with too! More

This was the second purchase we made from Pat Savoie. He is an absolute pleasure to deal with. There is never any pressure to buy and he goes out of his way to make sure you are happy. He definitely goes th is an absolute pleasure to deal with. There is never any pressure to buy and he goes out of his way to make sure you are happy. He definitely goes the extra mile for his customers and is very attentive to your needs. I look forward to dealing with him in the future, I highly recommend him to anyone!! More