Crosstown Chrysler Dodge Jeep Ram

Called on Saturday to book a service appointment for the following week. Was told all the service advisiors were busy and that I would return a call back which never happened. So not to be discouraged I t following week. Was told all the service advisiors were busy and that I would return a call back which never happened. So not to be discouraged I tried booking on line and after the usual diatrible, I was told someone would get back to me. A day and a half later I got a call and was told that the earlier in the day was best and they opened at 7 am. I showed up at 7 am and was disapointed to be told for a tire pressure sensor valve they wanted my car to be there all day. When I expressed my disappointment with the time they needed my car and not being told it would be all day, I was told that they were still working on yesterdays jobs and they were not " Mister Lube". Off to the shuttle service and after a 45 minute wait, a very nice man went on a milk run and I arrived home 1.5 hrs after landing at service. Just before 12 noon there was a message on my phone from my service tech telling me I needed a new sensor, (something I suspected as thats what the code indicated) I called back three times, to be told she was with other customers and after failing to receive a return call, told another person to go ahead with the work and was quoted $350 roughly...this from the $150 we started at this morning for diagnostic only. So I finally get ahold of my service person and find out I have one sensor gone...I had called St Albert Dodge and was quoted $169 to fix the same part ( no diagnostic charge as I knew what the problem was) I asked my service advisor why St Albert Dodge was $160 and my bill was twice plus that to be told...were not St Albert Dodge. At 3 pm my car is fixed and I asked my service advisior to send the shuttle to get me and she gives me a number and I have to make the call myself. Of course on the first attempt no one answers...on the second attempt I get a guy who tells me that both drivers are heading to the opposite end of town and the reality is that there is no one to get me...nice... I finally get a call from the service Manager who I had asked my service advisior to call several hours earlier..and he tells me all the cost associated with running a dealership such as Crosstown. My comment was that if you sell and charge for 5 star service, you should deliver 5 star service and this certainly was not my experience. End of story...first experience...not a very good one...lots of fluff and sparkle at this dealership...but in the end it comes down to value for service and cost and this experience was a terrific fail. More

My experience with this entire dealership was fantastic right from the first phone call with Jerry to the signing of the paperwork with Mario. Jerry was very friendly, helpful and a pleasure to work wit right from the first phone call with Jerry to the signing of the paperwork with Mario. Jerry was very friendly, helpful and a pleasure to work with. I would highly recommend him to anyone looking for a vehicle. He goes above and beyond even after you have left the dealership. Usually with most dealerships that I have dealt with, once you leave the dealership the after sales support lacks greatly. That is not the story with Jerry and the staff at Crosstown. I had brought my vehicle in for some work to be done. There was a problem where they took it and my vehicle was not ready. The situation was unfortunately out of their hands and no fault of theirs and yet they went above and beyond and did things they didn't have to do to make me happy, but they did and I greatly appreciated it. I thank all of the staff greatly for making this entire experience a very pleasurable one. I would highly recommend them to anyone looking for either a new or used vehicle. I know when it is time to trade in my vehicle I will return back to Crosstown. Thanks Guys!!! More

my experience with hadi he was very kind and helpful. he has met all my family needs while waiting for approval on a vehicle and very clear andhelpul in the purchase of a vehicle also gave us the informatio has met all my family needs while waiting for approval on a vehicle and very clear andhelpul in the purchase of a vehicle also gave us the information. we have dealt with him for 10 years or plus. More

Moose was fantastic - Knowledgeable, friendly. We went in just to get information to start our "thinking about a new vehicle" and bought a new Summit! just to get information to start our "thinking about a new vehicle" and bought a new Summit! More

Husny was very personable. He was very professional throughout our experience, and very thorough in answering all of our quetions. If he was unsure of something, he quickly followed up and found what w throughout our experience, and very thorough in answering all of our quetions. If he was unsure of something, he quickly followed up and found what we were looking for. He treated us with respect, of which we were very grateful. Husny worked after we left our negotiations, with senior personnel to obtain a deal which was very satisfactory to us. He assisted us through followup phone conversations and email, enabling us to obtain insurance documents prior to our return to purchase. Through Husny's work, I would strongly recommend Crosstown to any of my friends/coworkers if they are looking to purchase a vehicle. Also, the woman in Finance (Jocelyn I believe), was very good, getting us through the process quickly and in a friendly manner. I hope my future interractions with Parts and Service will be just as pleasurable. Of note regarding the Rating Scores above, had Very Good been an option, they would have been chosen instead of Good. More

I would highly recommend,the Crosstown Autocentre and Kayam that helped us get approved. We have been trying to apply my husband's vehicle but the credit was always the problem.But with them and Kayam, h Kayam that helped us get approved. We have been trying to apply my husband's vehicle but the credit was always the problem.But with them and Kayam, he helped us get approved. We just told Kayam the reasons why we wanted the second vehicle, what kind of vehicle my husband wants, and he will definitely do what you requested for.He is very friendly and will give you good customer service, and will always update through email or thru phone...everybody needs a vehicle not for luxury but because of necessity... More

Armin was the "second" :) salesperson I dealt with as his partner had previous engagements. He was very professional; friendly - a personable person - made me feel comfortable. It's good to know with as his partner had previous engagements. He was very professional; friendly - a personable person - made me feel comfortable. It's good to know there are honest salespeople out there; he gave me great advice on the purchasing of my vehicle and not once did he ever make me feel pressured to purchase. Thank you Armin for the advice and all your help in helping me drive away happy! :) :) More

Recently, our Daughter needed a vehicle and after going to a few other dealerships, she was very disappointed with the way she was treated. Her Dad told her to come to Crosstown. She was immediately impr to a few other dealerships, she was very disappointed with the way she was treated. Her Dad told her to come to Crosstown. She was immediately impressed with the service she received and purchased a van right away. Now we needed a new car and came to Crosstown without hesitation. Dave introduced us to Moose. We were unsure of which car we wanted but Moose was patient and informative answering any questions we had. Moose, very quickly, understood our needs and we found a car we liked right away. We were given a good price; all the rebates were deducted without delay. The Finance department was not intimidating and we were comfortable with Mario. I must emphasize that Moose and Mario were both affable and not in any way overly persuasive. We have purchased many cars and this was by far the least stressful purchase we have ever made. I might even have to say it was enjoyable. More

Crosstown Autocenter gets first class ratings from us. The whole experience was fantastic. It started out as a simple phone call to check on an ad we found on their website and 24 hours later we were driv The whole experience was fantastic. It started out as a simple phone call to check on an ad we found on their website and 24 hours later we were driving home our next to new Jeep Grand Cherokee Overland. Devon Gillis, Jerry Joseph and Joy Gobeil made the process so simple and stress free. And, they got it all done on a Sunday afternoon. Being from out of town, Jerry sent a video of the actual vehicle within minutes of our phone call. He handled any questions we had promptly and happily. So, we made the trip to the city and were greeted by several people with smiles and introductions. The trade in process was painless. Jerry and Devon made the process so easy.. We will definitely recommend Crosstown Autocenterto anyone looking for great friendly service and the respect that every car buyer deserves. More

My experience with crosstown was exceptional. I gave Lou my basic requirements and in a few days he found a used truck for me that was in my price range. The truck was in awesome shape and had low mileage. my basic requirements and in a few days he found a used truck for me that was in my price range. The truck was in awesome shape and had low mileage. The exceptional service provided to me by Lou, Daniel, Paul and Mario was second to none and I would not hesitate to recommend them and crosstown to my friends. More