Crosstown Chrysler Dodge Jeep Ram

I got all I am looking for the vehicle, all my questions were answered very well. Good job Rob!!! I will definitely recommend you and this dealership to my friends and family. were answered very well. Good job Rob!!! I will definitely recommend you and this dealership to my friends and family. More

As promised here is the update to this review post picking up my Vehicle on Tues Feb 12th 2014 This was my first experience dealing with Crosstown after moving here from Calgary. After reading a bu picking up my Vehicle on Tues Feb 12th 2014 This was my first experience dealing with Crosstown after moving here from Calgary. After reading a bunch of the other ratings on the Service department all I can say is they must be under new leadership and have turned over a new leaf. I have been dealing with dealerships for over 40 years and these guys are the best I have ever come across. They are even better than my Lexus dealer, and I didn't think that would be possible. The service is clearly outstanding and the attitude is excellent. I had a quote for some fairly minor work. Waited about a week for the parts to come in from down east, brought the vehicle back. When I went to pick it up, the actual bill came out quite a lot higher. I asked about the reason, they said take your vehicle, bring in your copy of the quote and we will settle up tomorrow. They honored the quoted price, with absolutely no arguing or pushing on my part. I never even had to talk to the manager, Russel was my service advisor and he handled all of it himself. On top of that, they covered a rental vehicle for 6 days because after taking the vehicle apart they were delayed getting in a part that was need for the repair. At all times the front desk staff and servie advisors I dealt with were freindly, helpful and willing to fully explain anything I asked about. I can definitely say I will be going back here regualrly and the next Chrysler product I buy will be from Crosstwon. Original Post when I took the truck in for Service I took my 1996 Dodge 3/4 ton into Crosstown for an oil change and a minor leak repair on the transmission. It needed a rear output seal and a couple of fittings on the Tranny cooler lines were leaking. They need to order the parts, so brought the truck back a week later for the actual repairs. Dropped the truck off one day, repairs not completed, but they did drain the 1/2 litre overfill from the oil change the week before. Brought it back next day, they got the seal in and the hoses apart only to find the fittings they ordered don't fit. That prompted me to search dealer rater and I have to say these ratings of the service department scared the xxxx out of me but so far my experience with them has been just excellent. The truck was now going to be parked for a week waiting for parts as they couldn't re-install the old ones. Crosstown put me in a rental pickup from Enterprise all on their own, without me even asking. (The rental is a 2014 4 door 4x4 1500 SLT which is actually a pretty good marketing move on Crosstown's part. I really like this new truck, it gets 70% better gas mileage than my V10, and I really like the 4 door feature. Just needs a longer box as my quad and other stuff doesn't fit in the 5'3" short box. That said, they have me seriously thinking about getting a new truck from them.) When I found out my truck was going to be hung up for a week ad over the weekend, I talked to a nice young lady on the phone and asked her if it was possible for them to put the truck inside overnight due to all the stuff I had in it. That didn't work since it isn't driveable. I needed to take the quad and a bunch of other stuff out of the box but she immediately offered to have a couple of guys give me a hand moving stuff from one vehicle to the other if I wanted. Luckily I had my buddy with me so the two of us got it done in about 20 minutes. On top of that, one of their mechanics had the presence of mind to take the load leveler hitch off the back of my truck and lock it inside so it wouldn't get ripped off sitting outside, which is what I thought had already happened when I went to move stuff around. I don't actually get my truck back till Monday or Tuesday Feb 11, 2014 but I have to say that I am more than impressed with the friendliness, customer focus and helpfulness of everyone I have dealt with in the service department so far. I will up date this with the results re cost, quality of work etc but to date, these guys are great. More

We had a wonderful time in our dealings with Steven Scringer and Adam El Najjar, they were both awesome to work with, they answered all of our questions and they worked really hard to get us our NEW 20 Scringer and Adam El Najjar, they were both awesome to work with, they answered all of our questions and they worked really hard to get us our NEW 2014 DODGE TRUCK YAY More

very friendly and informative,tried to make my visit as fast and painless as possible.notified me by phone of every step in the process of buying a new vechicle. fast and painless as possible.notified me by phone of every step in the process of buying a new vechicle. More

In January 2014 purchased a New Dodge Ram 1500 from Crosstown auto Centre in Edmonton, and it was THE BEST vehicle shopping experience we have ever had. We approached the Used Sales team first, to be s Crosstown auto Centre in Edmonton, and it was THE BEST vehicle shopping experience we have ever had. We approached the Used Sales team first, to be specific,the managers. We had two vehicles to trade in for 1 family vehicle. We were nervous about making the purchase as our experiences in the past have not been that pleasant. We are currently rebuilding our credit after hard times struck our family. We also had a drunk driver hit both of our vehicles which the insurance company chose NOT to write off which allotted us to take on over $22,000.00 in upside down equity. The group at Crosstown worked hard to get us not only approved for a new truck but also got us a fantastic rate! From the two managers in the used department(Devon and the other guy who was GREAT, he had glasses and a little boy, Aaron maybe??), to the gal in Finance (Bobs daughter) to Bob Janis THANK YOU! You were empathetic towards our current situation, you were welcoming and treated us like family. I will forever recommend Bob Janis and the team at Crosstown Auto Centre to anyone looking for not only a vehicle but a positive, friendly LOVING atmosphere to do so in :) THANK YOU !!!!! The Cummins Family More

Danny was so helpful with any question I asked if he did not know he got me answers. by far the best used car salesmen I've ever had the privilege to have help me with my purchase. I will recommend Danny to not know he got me answers. by far the best used car salesmen I've ever had the privilege to have help me with my purchase. I will recommend Danny to any of my friends looking for a vehicle. More

My experience with Cross Town dodges sales representative Rob Victoria was outstanding he was friendly knowledgeable and honest, he made himself available at all hours of the day especially on his off days a Rob Victoria was outstanding he was friendly knowledgeable and honest, he made himself available at all hours of the day especially on his off days and personal time to answering any question that I had reassuring me of what ever I needed to know looking into any inquiry that I had, I would absolutely recommend Cross Town and Rob to my friends and family when they are ready to purchase a vehicle. More

Excellent experience! Found a vehicle that fit our limited budget and was nothing but pleased. They went above and beyond to help us out, explain our situation and found a solution that suited our sho limited budget and was nothing but pleased. They went above and beyond to help us out, explain our situation and found a solution that suited our short and long term needs. Thank you! More

Had most of my accessories installed on my Jeep from Crosstown Auto Centre. Only one issue, and was dealt with Quickly by Doug (Service Manager). Any time I've had to use the Shuttle both Gary and Trevo Crosstown Auto Centre. Only one issue, and was dealt with Quickly by Doug (Service Manager). Any time I've had to use the Shuttle both Gary and Trevor have been extremely friendly and courteous. I have used the Express Lane for 2 oil changes now and have been in and out in less than 1/2 hour. While i've been there waiting, and have seen staff that were involved in my vehicle purchase (even though they were busy) they have made the effort to stop by and say hi (Aaron and Moose). Extremely pleased with the way I've been treated by Crosstown Auto. Would also like to thank, Devin Krawchuk for following through and getting the proper EVTS for my Jeep. More

Crosstown is the best! We visited this dealer because we Crosstown is the best! We visited this dealer because we were having serious car concerns. We knew it was time to look into purchasing a new car so w Crosstown is the best! We visited this dealer because we were having serious car concerns. We knew it was time to look into purchasing a new car so we thought browsing a few new models would be a good idea. We paid a visit to Crosstown one evening and between seeing what was on the lot and talking to Armin about our concerns, we walked out of there owners of a new car! It was completely unexpected but it was wonderful just the same. We sat down with Armin and started to go over our concerns. He asked us questions about our lifestyle in order to determine which type of vehicle would match our needs. He also took into consideration our tight (I mean TIGHT) budget. By the end of our talk (and subsequent test drives) we managed to find a car that would fit into our lives and into our budget perfectly. In addition to the decision to purchase, Finance Manager Jeremy stayed WAY beyond closing time to make sure our paperwork was completed on the same day, so that we could take our new vehicle home as soon as possible. We enjoyed our experience at Crosstown immensely. Yes, we were there to fulfill a need but we also got to know many great people as well. Crosstown has served our family for a number of decades and we look forward to keeping that relationship alive. Thank you to everyone at Crosstown Dodge in Edmonton! More